Panera BreadReviews 488

There has been an obvious change in the way food is prepared or cooked at Panera's. Nothing has a fresh baked bakery taste. The Pecan bread, cookies, and bagels used to be my go to but not anymore! The bagels now taste like chemicals, store bagels are better which is awful to say. Everything in the bake case taste like it had been frozen or prepackaged and must be warmed up to taste ok or feel soft. The chicken sandwiches are not the same. The chicken is rubbery and have a funky taste. It absolutely appears to be processed meat. Yuck... it has a funky taste. I don't understand why they changed but its a Hell No for me!

The asiago bagel has been a mainstay treat that has brought me to spending $250-$300 monthly at panera. I happen to like my bagels as-is in the basket, not sliced or toasted.

After living away from a Panera site for almost a year, I visited one in Plano, TX, today and ordered 2 bagels, as-is, not toasted. The manager suggested I should at least have it toasted, but I wanted as-is. To my astonishment on biting into one, it had been frozen! Pasty and flour-tasting, it was frozen and not even fully toasted before freezing!

Their bagels used to be terrific, a draw for me to spend time and money there. Those gone, I will vote with my feet and my money.,

Perhaps Panera is going the way of Steak 'n Shake, who withdrew all customer service to cut corners. Someone told me recently that other Paneras in the area have eliminated customer contact, and like Steak 'n Shake, have eliminated cashiers, making you order by machine. Too sad and the end of my personal 25 years as a customer.

While I was at UAB Birmingham, I stopped for lunch at Panera Bread in the food service area of the hospital. The ordering process did not involve any human contact, nor did delivery of the food to the counter. The food ordered in the menu pictures in no way represented the food served. Black bean soup had no beans. It was a bowl of room temperature broth of black salty liquid. The coffee was stale and cold. The pecan twist had one pecan cut into four small pieces and was stale and dried-up. There was not one redeeming aspect of my first, last and only trip to a Panera bread location. I hope you can survive with your high prices, poor service, and crummy food.

At our office we ordered Panera and placed 4 individual orders. A co-worker went thru the drive thru and was told she needed to park and come inside to pick up more than 2 orders. The person working the window could have simply explained the policy for future orders and handed her all four orders for this instance. By the way, it was pouring rain this afternoon during her experience. We will not place another order with Panera EVER! Location - West Chester on Civic Center Sorry, Not Sorry

The Southport Panera was one of my favorite restaurants on the southside for several years. It was always one of the best Paneras in Indy. Now I visit maybe 2-3 times per year. The staff were exceptional and the food was Panera. The problem was the disgusting men's restroom.There was feces in the toilet. I could not use it. The sink, urinal and floors were filthy dirty. The floor was dirty black. Please, please be sure this is taken care of in the future. Thanks

Panera is so bad their own employee Gina Bryant calls for a boycott! Time to show them that the consumer is king. Avoid Panera Bread.

Was overcharged until I pointed out error! Cashier not helpful repeatedly overcharged. Half Sandwich and side were skimpy and tasteless for $17! Will not visit again.

I recently ordered online at the store on Richmond Rd in Williamsburg, ordered the pick two, only received Half the order did not receive my salad. When I called, I got Shawn on the phone said he could give me a refund, but it would take 24-48 hrs. To process, I said that I would really like to receive the salad he said he could not re-send the rest of my order to my address that I would have to come and pick it up, I ordered online for the convivence to not have to go to the store to get it. I feel like he should have re-sent the rest of my order to my address since I ordered for delivery. I will not be ordering from Panera again. Order # **************

My wife n i both got it today spent 27 n it was like just buying a toasted baguette.
Very skimpy.not worth 12$ each.i wouldnt sughest that...

This company is the only company known for using CREDIT HISTORY as judgment in getting a job. To me this is so discriminating on so many levels including the EEOC and FTC. Good luck getting a job with this company if you have a bad mark on your credit history. No one is perfect and sometimes individuals no matter who they are fall on hard times and because of that they can not get a job. Based out of California which does not allow judgment on credit history but they allow there store managers across the nation to judge by credit history and not criminal history. Well unless your felony with a clean credit history. You wont get the job even if you qualify if there are bad marks on the credit history BUT you have a criminal history you may get the job.

I don't know why I keep purchasing food here. At this point I do it to myself. None the less, Panera Bread is probably the worst bang for your buck on the market. Everything...and I mean EVERYTHING is overpriced. Even for inflation standards.You want a small CUP of mac & cheese? $9 including tax. Just a bowl of soup alone can cost you up to $11 for something that their minimum wage workers had to pour out of a plastic bag and put in a microwave (I mention their employees pay because you would think what they charge for the food, they would be paying them a livable wage). I know that food advertisements are often embellished and it is very rare to receive food that looks like the picture, but MY GOD does this company skimp out. For the price of a $15 sandwich you would think they would give you your moneys worth...wrong again. Countless times I have ordered a sandwich and something was missing from it or had barley anything on it. If it was one or two times, ok. It happens. But at this point it has to be a supply chain issue that the company clearly doesn't care to fix. I would steer clear of ordering anything off their menu that isn't a cookie or a simple duet meal. Still overpriced, but a TAD more consistent in quality. Good place to study, horrible place to spend your money. You would get more enjoyment setting your own wallet on fire.

Had the mac& cheese with bacon, and it was horrible, could only eat Half of a small serving, considering the prices charged very disappointed

Had a chance to try the Greek Salad and I was greatly disappointed, what you get for the money looks like they're not even trying, I hate to see any business close but I'm afraid that's eventually what will happen with Panera if they don't change their corporate culture

I saw the Panera brand New England Clam Chowder soup in a local store and thought I would give it a try. We thought it was the worst Clam Chowder we have ever eaten. Campbells in a can is better than this watery soup. We then tried another brand called Clam Shack and it was delicious, pricey, but well worth the price!

Once upon a time Panera bread had a reputation of good food at decent prices. The workers are mostly young kids (high school age group). The customer service was always sub par. But the portions of food were pretty good... But... Since covid 19 and this $#*! wipe Joe Biden. Panera bread has jumped on the band wagon to raise prices. But... Also reduce the size of the entree substantially to the point it's now ridiculous. The greed of Panera bread along with its arrogance makes me sick to my stomach. It's a total ripp off. And don't ever. I mean ever order food to go. Advice to senior managers and owners. Spend time training your staff cause most of them don't have a clue what customer service is. Also stop patting yourself on your backs the food is not as good as it use to be. Listen to customers because they will fade just like they did with Starbucks.
Things will change and people will remember the good companies but people will remember more the greedy Panera bread. You guys suck. Show this review on your next board of directors meeting.

They should have stuck to their original vision. They have expended the menu to the point of needing to sacrifice fresh quality items to alot of processed junk. Bread is still great, at least what I've recently tried. Ordered a roasted turkey sandwich. Nice thick cut italian bread, tomato slices, red onion, some mixed greens on top of highly processed " turkey". Like the really cheap lunch meat at the grocery. So I tossed the turkey and had a veggie sandwich. Last visit for me Panera

Went to the East Madison location. I appreciate fresh food however 40 minutes to make 2 simple sandwiches that were exactly the same is ridiculous. Makes me wonder if they have to butcher and process the chicken right in the restaurant. I went through the drive though and sat in the parking lot forever.

I have ordered the Southwest Cesar Salad Many times... They always forget something... avocado, tortilla strips, grated cheese...?