Paper Source

Received an address stamp as a gift. Unfortunately there was a small mistake made at the time of order with the home number. It should have been 1771 instead it was submitted as 1171. What's odd is that the order was submitted with the correct mailing address. While I understand that this was a mistake on the order entry, it just seems unreasonable for a company to not review orders and possibly check for mistakes. I contacted customer service in hopes of them having some sympathy considering this was a gift and you would think that it being such a small dollar amount and the fact that they would and should have caught a small error but no support or sympathy whatsoever. They did state that they do not review ANY order as everything goes straight to production after you click submit. They are just middlemen. Will NEVER use and will NEVER recommend to anyone. This is why Amazon is thriving.

I wish I could say I had a different experience from everyone else who has written reviews but unfortunately that is not the case. I first got an emailing from them stating that "there has been a delay due to a file reprint." I didn't submit any changes so I don't know what caused the delay. After picking up my invites I discovered that my order was short by 20 envelopes causing yet another delay. Customer service doesn't even seem to care. There was not an apology to be heard. I definitely won't be using them again and won't be recommending them to anyone!

I ordered personalized stationary at an expedited rate with FedEx ground. I have ordered personalized paper products of all sorts through different companies in my life and career, and 95 percent of the time I've had a good experience. Long story short: a month later, I'm still waiting. Took DAYS to even get a reply. Finally heard back with a curt reply from "customer service," which feels like an oxymoron for them. Still an ongoing situation. Do not order from this company! Dealing with a carrier pigeon would be more convenient. THE WORST.

Do not buy holiday cards or otherwise on PaperSource online. The site regularly glitches or shuts down completely. And don't be fooled by their "discount codes" all they do is dramatically mark their products up to begin with, then come slightly down with the fake discount. The products take too long to arrive and are not as advertised. Customer service is a joke. Rarely does someone pick up the phone, the recording just hangs up on you. BEWARE. Order your stationery elsewhere.

Went to look at wedding invites no where to sit. Standing room only and no one ask to help. $#*! show

Received someone elses address stamp. Emailed customer service and called TWICE with no response. Finally received correct stamp in the mail with no acknowledgement of the mistake. So, now I have someone elses stamp and I'm assuming they have mine with my information. Not very secure and disappointed that no one responded regarding the mistake.

I ordered personalized Christmas cards. When I received, half of the messages were correct, the other half were misprints. We contacted Paper Source and were told they would reprint and expedite shipping of the reprints. We did not receive the cards in time to send for Christmas. I called and requested a refund and was told no, that they had done everything they could do. I will never order from them again. Terrible customer service.

Ordered christmas cards and another non custom item thru them. Customer service is non existent/incompetent - they had confirmed they would cancel the order (after much difficulty trying to reach them - they said "Our phones are broken) but instead fulfilled it TWO MONTHS later after I already got the items from a different stores and had canceled thru them.

I cannot believe that Paper Source is still in business after researching the reviews (which I should have done before ordering). Over a 3 week period I have had no response from 5 emails, waited on hold over 3 hours only to be disconnected, 4 times left my number for a call-back that never came and tried to call for 3 days straight to only get a busy signal. Charged for and never received 2 items, I give up on them and am now calling my credit card to dispute the charges. They are the absolute worse company I have ever dealt with and I NEVER buy from then again.

I wanted something special for my parent's 70th wedding anniversary. My daughter-in-law recommended Paper Source, she is a wedding planner. I received my first batch of invites in a timely fashion, but needed more. I ordered and checked my progression for shipping, it was sent back to the FedEx distribution in a endless circle. Called and talked to Keith at Paper Source on Tuesday, he said someone would get back to me in 24-48 hours, he said he was processing my reprint, called on Thursday, he hadn't even done anything and was putting in my order immediately. I got a call Monday from a customer representative, nothing had been done with my order, and said she would process it and overnight it. I didn't get it until Saturday, the RSVP date was past due. What a mess, don't order from Paper Source online. I am telling all my friends and family.

I had bought hand sanitizer online and when they shipped out they gave me a tracking number that did not exist on fedex then i wrote to them online. We wrote back in forth until they stop responding to me. I wrote multiple emails but no one responded to me. They eventually resented my order. Which i receive today and two of them were opened and spilled. Which was the more pricey one. I ordered on March 20th and just received it April 27th. I would not ever buy from here again.

I purchased the 2020 Page A Day Planner on Jan 2nd. The store was out of this item so the clerk ordered it online for me and had it shipped to my home. On Jan 15,2020 I called Paper Source to check on the status of my order and was told that the order was cancelled due to the item being out of stock. I was never notified about the cancellation in any way and although they cancelled the order, I was not refunded my money. On the phone the rep told me I needed to take my receipt to the store for a refund. Why should I have to take time out of my day to find my receipt (digital one was not provided), stop at the store, explain the situation again and then have the refund processed. This company has so many issues.