website thubmnail of PaperTrue

PaperTrue

How would you rate PaperTrue?
grey star
grey star
grey star
grey star
grey star
Tennessee
1 review
0 helpful votes
Follow Elizabeth S.
Unfollow Elizabeth S.
Send Message
Share Review
Report Review

I'm an author who recently used PaperTrue for typesetting my book. It was a complete disaster.

Missed Deadlines: They were weeks behind schedule, with no clear communication or updates.
Incompetence: They ignored my detailed formatting instructions and made countless errors.
Unprofessionalism: They were unresponsive to my concerns and offered no solutions.
Data Concerns: They even hinted at using my book for AI training without my permission!
I've wasted valuable time and money, and my book launch is delayed. Avoid PaperTrue at all costs! They clearly don't care about their clients or the quality of their work.

+1
Date of experience: August 5, 2024
Paper T. PaperTrue Rep
11 months ago

Dear Elizabeth,

Thank you for taking the time to share your feedback. We value all input from our clients, as it helps us continually improve our services. We are genuinely sorry to hear that your recent experience with us did not meet your
Expectations.

Regarding your concerns, we would like to address them point by point:

Initial Satisfaction: We are pleased that you were satisfied with our editing service back in May.

Typesetting and Design Services: We delivered the initial Typeset file on 22nd July, along with the Cover Design, ISBN, and Copyright page, all within the agreed timeline. These files were prepared based on the instructions provided and were delivered on time.

Revised Typeset File: On 1st August, after receiving feedback from your readers, you sent us an updated Word file. This required a complete rework of the document, which we promptly completed and sent to you by 2nd August. We regret that this revision did not align with your requirements. We asked for clarification on your requirements to ensure we could accurately reflect your vision. However, we received unclear instructions, which made it challenging to meet your specific needs.

Efforts to Resolve the Issue: We scheduled a meeting with you to discuss your requirements in more detail. Unfortunately, during the meeting, it remained difficult to get precise information from you regarding the changes you desired.

Final Revision: On 5th August, we sent you an updated file based on our understanding of your requirements. As it still did not align with your requirements, we offered a free revision to address any remaining concerns. We also attempted to reach out via our support email to ensure we could resolve this issue to your satisfaction.

We understand that publishing a book is a significant and personal endeavor, and we regret that it did not meet your expectations. However, we stand by the efforts we made to work closely with you and to interpret your instructions as accurately as possible.

Our team will be happy to resolve any issues you might have. Feel free to reach out for further information or discussion.

Best regards,
Team PaperTrue

Thailand
1 review
1 helpful vote
Follow Poowin M.
Unfollow Poowin M.
Send Message
Share Review
Report Review

Overall is good, customer service is great.
April 2, 2024
Updated review

Apparently, PaperTrue offers services at relatively lower price, compared to those of others. The overall qualities of my recent edited manuscript are acceptable. But their customer service is good. I requested a change of the delivery date, and everything was easier than what I expected.

Date of experience: April 2, 2024

Too many mistakes (you get what you paid)
November 7, 2023
Previous review

There are a number of errors made by an English editor. It seems to me that there are two editors editing my manuscript. One of them incorrectly edited the reference list. However, as the price is relatively low comparing to other English-editing services, this is acceptable [at this price].

Date of experience: November 7, 2023
Virginia
1 review
1 helpful vote
Follow Sanskriti U.
Unfollow Sanskriti U.
Send Message
Share Review
Report Review

Returned paper in timely manner
April 3, 2024

I had a final paper that I wanted to make sure sounded good with little grammar errors and needed it in apa 7 format. I needed it back within 24 hours. The payment process was pretty easy. Uploading the paper and getting a quote was easy as well. I received my paper early which was awesome. I had two papers sent to me one with the errors written out so I could see what they changed and the other paper was the other paper was the final draft with all corrections added. My issue with this service is that they did not use apa 7 format in the paper. Before you submit your paper you can tell them what you want done to your paper. I told them that I needed my paper apa 7 edition format, they used an out dated edition, so I had to do the formatting myself, which was one of the reasons I paid for this service.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
Follow Radonda Y.
Unfollow Radonda Y.
Send Message
Share Review
Report Review

Church Hurt Curriculum
May 6, 2024

I was very pleased with the results of my curriculum. It was done very professionally, and I appreciated the notes and learned a lot. My experience with PaperTrue was fantastic and I will use them again, and will recommend them to my friends.

Date of experience: May 6, 2024
Saudi Arabia
1 review
0 helpful votes
Follow Mode K.
Unfollow Mode K.
Send Message
Share Review
Report Review

This site is fraudulent and takes money based on the number of working days, but you are surprised that it delays work more than the specified days without sending any notice and until now they refuse to hand me over the work even though I paid

Date of experience: May 11, 2021
Paper T. PaperTrue Rep
over a year old

Hi Mode,
Thanks for the review. We checked our archives and couldn't find any order placed under your name. Please send us your order number and registered email ID so we can look into any issues you might have faced. Additionally, you can get in touch with our customer service department, and they will resolve your queries. Hope this helps.

Best wishes,
Team PaperTrue

Nebraska
1 review
1 helpful vote
Follow Dan X.
Unfollow Dan X.
Send Message
Share Review
Report Review

College papers
June 12, 2024

I am writing many college papers, including a research analysis, in APA 6. They have been very helpful and their suggestions are working. Very grateful for them.

Date of experience: June 12, 2024
India
1 review
3 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Send Message
Share Review
Report Review

Very helpful
October 21, 2018

My experience was awesome. The editor did an amazing job of editing my paper, and also gave a detailed feedback from which I learned a lot and that is going to help me in future. Definitely will be using their service again soon.

Date of experience: October 19, 2018
Virginia
1 review
0 helpful votes
Follow Fabio Z.
Unfollow Fabio Z.
Send Message
Share Review
Report Review

Great output and services
May 11, 2021

Paper True is a reliable English editing company. I intend to use your services on all upcoming writing assignments and paperwork. Both reports have been checked, and they deserve nothing less than the best. Excellent work. The effort was not without flaws. In all, it's an excellent version.

Date of experience: May 11, 2021
California
1 review
1 helpful vote
Follow David A.
Unfollow David A.
Send Message
Share Review
Report Review

Consistent superb quality custoner service
May 9, 2023

I have submitted many documents, including short story forms of critique and grammatical correction. PaperTrue has always provided me with concise comments and suggestions. I appreciate their help in a timely manner.

Date of experience: May 9, 2023
Canada
1 review
1 helpful vote
Follow Murray J.
Unfollow Murray J.
Send Message
Share Review
Report Review

Results oriented.
January 10, 2018

Well-organised service, easy to use, gets results. Always available (despite time zone differences) for contact and discussion of a project. Giving any specific instructions to the editor is a good idea.

Date of experience: January 9, 2018
Paper T. PaperTrue Rep
over a year old

Dear Murray,

Thank you for such a warm review.

We're glad you had a good experience. We look forward to being of further assistance.:)

Best regards.

PaperTrue Team

Virginia
1 review
1 helpful vote
Follow Neil V.
Unfollow Neil V.
Send Message
Share Review
Report Review

I wanted help with APA references and making sure my in-text citations were right. The editor was straightforward on the modifications that needed to be made and directly assisted me in the areas where I required extra assistance. This is a service I will use again. I really liked paying a single charge for the editing process rather than a variety of add-on fees as for other providers.

Date of experience: May 28, 2021
Virginia
1 review
1 helpful vote
Follow Jason V.
Unfollow Jason V.
Send Message
Share Review
Report Review

As an international student doing my final degree, the dissertation marks were my final step of higher education, so I made sure it was the finest it could be by having it checked by many experts. I had heard good things about Papertrue and wanted to use their services, which turned out to be excellent. The price estimation method is simple, transparent, and fast. The editor had made personal suggestions to help me develop my writing abilities. I wish I'd found this website earlier.

Date of experience: May 20, 2021
New Jersey
1 review
0 helpful votes
Follow Katia G.
Unfollow Katia G.
Send Message
Share Review
Report Review

Im Russian, applying for a Masters Program abroad. I wanted my Statement of Purpose was smooth and hooking. I needed a professional native-speakers look at my admission paper. PaperTrue team did exactly what I wanted within 48 hours and I got 10% discount for a not urgent case. I will definitely ask for their service again. And strongly recommend them. What actually made my choice - is their live chat when you open their website. The answer pops up immediately and behind it there are real people. Friendly and professional. Papertrue Recommended!

Date of experience: December 4, 2017
Ohio
1 review
7 helpful votes
Follow Liza B.
Unfollow Liza B.
Send Message
Share Review
Report Review

Penny edited and proofread my PhD dissertation in two weeks at the highest quality. I have to say that this is the best editing experience ever in my academic career. She adopted a collaborative method, the advantage of which is that you could easily follow the process of the editor and more importantly, you can keep an intensive communication with them. The enhanced proofreading service is great. Penny not only corrected my English, but also helped me to improve the ambiguous sentences. I can clearly see how my dissertation was transformed in a good manner. I have recommended this company to my colleagues. For the people, who prepare to proofread the manuscript before submitting it to promoters or publishers, this company is definitely the best choice.

Date of experience: April 22, 2020
Virginia
1 review
1 helpful vote
Follow Rita J.
Unfollow Rita J.
Send Message
Share Review
Report Review

PaperTrue has exceeded my Expectations.
May 24, 2021

PaperTrue has exceeded my expectations. Fortunately, the first manuscript I submitted landed me a fantastic editor, with whom I've been collaborating ever since. They have excellent editors that happen to be dedicated to their work. The service was excellent, and my script is much simpler and easier to understand now, with flawless clauses, spelling, and vocabulary. However, the content of my research remained unchanged. I highly recommend it to everyone!

Date of experience: May 24, 2021
GB
1 review
2 helpful votes
Follow Clark E.
Unfollow Clark E.
Send Message
Share Review
Report Review

Great service.
May 31, 2019

Hello, I recently got to know about PaperTrue and I'm super impressed. I've used them three times now and I can't praise them enough. Super reasonable rates and you get actual help, not just punctuation tweaks like other services. So happy that I found them and will be using for my weekly newsletter going forward.

Date of experience: May 31, 2019
Australia
1 review
0 helpful votes
Follow Lauren H.
Unfollow Lauren H.
Send Message
Share Review
Report Review

Thank you PaperTrue!
June 13, 2017

We can't thank PaperTrue enough, they have proofread a number of documents for us now and have always done such a fantastic job. They also ensure that they complete their work in a timely manner, which is great for us, especially when we have tight deadlines to meet. The staff at PaperTrue are so helpful and lovely and they really do make the whole process a breeze - we'll definitely be back!
Lauren - Worldwide Printing Solutions

Date of experience: June 12, 2017
Oregon
1 review
0 helpful votes
Follow Jason B.
Unfollow Jason B.
Send Message
Share Review
Report Review

This is the best service I've had from an editing company. I haven't had much experience with editing, but so far this was a great experience. They made my novel a 665 page book that was full of errors into something I feel I could present to the public. Deborah and the staff have excellent skills at Paper True. They are quick to get answers and deliver on time with what they promise. I am working on my third book and I am going to use them again. I wish I would have done all three books with this company. The best part was getting that option of a clean edit. You can have the tracked one next to you while you go down the clean edit and make what little tweaks you want. Fantastic Job. I'm beyond impressed. So many companies seem lazy or don't want to go that extra mile. Not this one! They make you feel important. That is the honest to goodness truth. Thank you Paper True staff. I honestly mean that. You're hard work is well appreciated.

Date of experience: August 24, 2020
Ohio
1 review
2 helpful votes
Follow Claudia Q.
Unfollow Claudia Q.
Send Message
Share Review
Report Review

Good job
July 17, 2019

Thank you PaperTrue from the Healthy Magazine team. On time delivery was very important as we were approaching the publishing. I sent multiple articles to them and they maintained the language and consistency across the articles while improving the flow and impact. This has been a great experience working with them. Will surely work with them in future.

Date of experience: July 17, 2019
Colorado
1 review
1 helpful vote
Follow Daniel G.
Unfollow Daniel G.
Send Message
Share Review
Report Review

A+ PaperTrue did a great job!
December 23, 2017

PaperTrue did an amazing job reviewing and editing my writing. They provided corrections to grammar and made thoughtful analysis of key elements of the writing structure. I wrote a first person novella, and they treated it with the same fact based scrutiny of academic writing. I would absolutely use PaperTrue again. The coolest thing about PaperTrue was that they made it fun. They've obviously gotten to where they are in the industry by hiring talented staff and staying committed to quality.

Date of experience: December 22, 2017
Paper T. PaperTrue Rep
over a year old

Dear Daniel,

Thank you for your kind words, it goes a long way in motivating our editors to work harder for you. We're glad you had a good experience and appreciate the recommendations. We look forward to being of further assistance.:)

Best regards.
PaperTrue Team

Overview

The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
13
quality
12