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PaperTrueReviews 349

4.1

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PaperTrue Reviews Summary

The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
13
quality
12

We monitor reviews for authenticity

Ohio
1 review
2 helpful votes
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Great Service
September 20, 2018

Thank you so much for your correction and comments. I learned a lot from the correction and I see some consistent pattern in my mistakes. I believe that my dissertation developed a lot and it also helped me to be aware of my mistakes in the future. The service helped me a lot with my document. The editor corrected important mistakes that I never noticed as English is not my first language. The editor also pointed the mistakes regarding the composition of my text. With the help of the comments and feedbacck I was able to correct my dissertation for submission. Thank you so much. PaperTrue did an amazing job in editing my work to make it more understandable and approachable. They made a lot of suggestions that are helpful for me to revise my research paper. Thank you so much once again for your outstanding work!

Date of experience: September 20, 2018
Virginia
1 review
0 helpful votes
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Good Experience.
September 18, 2018

I'm so glad I discovered this company. They're fast, reliable and thorough. They even have Live Chat to walk you through the procedure.

Date of experience: September 18, 2018
Ethiopia
1 review
0 helpful votes
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Paper True is amazing, from quality to speed- everything outstanding. Any time i wont hesitate to refer them to anyone. Tried, tested, and confirmed to be super!. Highly professional! I am not kidding try them and you will have an amazing experience.

Date of experience: September 12, 2018
Canada
1 review
1 helpful vote
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My experience was horrible. They missed the deadline by over 2 months. The "finished" copy they sent back to me was riddled with errors, many added, for example
They changed
"I lit my cigerette"
TO
"I lighted my cigerette"
There were mistakes on every page. They won't even refund the money i paid. They offered me more services, that I have no faith in.

SAVE your money, this company is NOT for editing novels. After reading so many reviews I now assume the majority are fake/produced from papertrue itself.

I have spent 50 hours fixing the horrible mistakes they added to my novel so far. My friend is # 30h and not even 25% into it, after I did a run through.

I hope if your looking to have papertrue edit your novel, you think Twice.

NOT FOR EDITING NOVELS. SAVE YOUR MONEY!

Now they are trying to remove these honest reviews.
Read through their positive comments. It's clear that 4 people wrote them all. This is a scam company.

Date of experience: September 6, 2018
Paper T. — PaperTrue Rep
over a year old

Hi Chris,

Thank you for taking the time out to review us.

As mentioned in your review, our editor changed the sentence to "lighted a cigarette". This infact is absolutely acceptable usage (ref https://dictionary.cambridge.org/dictionary/english/lighted). There are numerous other examples like these. We have always offered to change the editor and give you a complete re-edit if you so desired but our offers were promptly declined.

If you look at hundreds of reviews on this and other platforms, our customers seem to be extremely happy with our service.

You question the veracity of these reviews. That is a little ironical - we could claim your review is also posted by a competitor.

We are still amenable to completely resolving this issue by offering you a complete revision. To compensate for any inconvenience, we are also willing to offer you free typesetting services which you will need anyway to publish your book.

Always looking forward to serving you.

Thanks and Best Regards,
The PaperTrue Team

New Jersey
1 review
0 helpful votes
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Great Service
August 3, 2018

Everything was fast and accurate. They were very thorough and easy to work with. I submitted my essay for review along with instructions and in less than 24 hours I had my results with comments.

Date of experience: August 2, 2018
Washington
1 review
1 helpful vote
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I'm a medical school graduate applying for Residency and I want to say that this is the best decision I made for my future. The service is excellent and at an affordable cost. I sent my personal statement for review and I could not have been much happier.

Date of experience: June 25, 2018
Illinois
2 reviews
1 helpful vote
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Awesome
May 7, 2018

I tried the sample editing. I was happy with the results. I love the communication I got when exploring their website. I also appreciated their note taking

Date of experience: May 7, 2018
Germany
1 review
1 helpful vote
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Super fast!
May 7, 2018

Very nice and very fast! They are helpful and want to work with the customer. My novel was very complicated and they did a great editing job.

Date of experience: May 7, 2018
GB
1 review
3 helpful votes
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Very pleased with the service and the quality of the product. The suggestions from the editor made absolute sense. Will definitely use again for my next book.

Date of experience: May 7, 2018
California
1 review
1 helpful vote
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Great Editor
April 25, 2018

This is my third time using PaperTrue. Good customer service and finally found an editor that take good care of my essays.

Date of experience: April 25, 2018
Illinois
1 review
6 helpful votes
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After 7 years of work, and research I submitted my dissertation to Papertrue for editing. $1600 for roughly 300 pages. After a week or so, I received a corrupt document. After trying to work with them (they are responsive which the only reason I gave a 2 rating), we discovered that some text had been lost and much of my work had been lost. I paid an additional $150 bucks to have my local computer guy try and salvage my document but in the end, I had to go back to an older version. At this point, with my deadline quickly approaching I tried to continue working with them, but to no avail they were completely out of their element in terms of being able to offer me quality service. In the end, my department and chair refused to accept any further efforts by this service and feared opening any document by them would corrupt their system. By the time, I threw in the towel with their inability, I was passed my deadline and needed to hired a local editor which costs me an additional $7500.
$7000 tuition and $500 in new editor fees. Now, Papertrue did admit to their faults and offered me a 25 percent discount, but they never honored it. They use PayPal as a payment method so between the two companies I got screwed. PayPal assured me that I didn't need to do anything and that they would guarantee me satisfaction. As per both their policies. PayPal paid Papertrue and told me that I would need to pay them. In the end, $1600 on a service they were incapable of giving and I never used costs me $9250. Reading the reviews others have left, leaves me to believe they may do well in helping with simple matters. Perhaps a short documents or even a shorter academic paper. But I would not trust them to do any significant work, especially doctoral dissertation, masters thesis, or even a book someone has spent considerable time and investment on.
I truly made a significant effort to try to work things out with them because they answer quickly and do sound professional in the manner they approach helping you or solving a problem. But in the end, good customer service and salesmanship did not equate to quality or even useable work and it cost me much more than money! BEWARE!

Date of experience: April 20, 2018
Paper T. — PaperTrue Rep
over a year old

Hello Dr. Rafael,

It is disappointing to know that you were not satisfied with your PaperTrue experience. Our support team did the utmost with trying to resolve all your file delivery problems and our editing team did its best to give you quality editing while following the instructions given by you and meeting the deadlines originally promised to you.
While we do our best to give you the highest quality of editing, we cannot control corruption of files at the customer's end. All the files in our possession are maintained using standard software and are securely saved on our servers. This, in fact, has been the only case where we have received complaints of file corruption, which leads us to believe that the problem was not at our end.
As for the quality of the edits made to your document, we have internally reviewed the work done by our editors and have assessed it to be in line with the requirements you shared with us. Our editors have made about 5600 changes to your document which is a significantly high number for a 54000-word document. Also, our team revised your documents 3 times after the first edit was delivered, each time with a new list of requirements.
We understand that you are unhappy with the service, but I would like to assure you that providing our customers with the best possible quality of work and service is the mantra that we live by in PaperTrue and is evident by the numerous genuine positive reviews our team has on many review platforms.

Thank you for taking the time to review us and we wish you the best of luck in all your endeavors.

Regards,
The PaperTrue Team

GB
1 review
1 helpful vote
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They exceeded my expectations. Will be going back with my second book
Brilliant service, personal yet professional, meticulous

Date of experience: March 7, 2018
Sweden
1 review
1 helpful vote
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The PaperTrue team, helped me a lot with my term papers and my cover letters. They are fast, reliable and deliver in time. Regards from Munich

Date of experience: February 11, 2018
Costa Rica
1 review
1 helpful vote
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Paper True is great at what they do
January 12, 2018

Paper true helped me with my writing, and thanks to their services I now have a published paper in a high citation Journal

Date of experience: January 12, 2018
GB
1 review
1 helpful vote
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PaperTrue did a superb job, but not only streamlining my document and improving my English, but they helped me writing it in a neutral tone. Thank you so much!

Date of experience: January 11, 2018
California
1 review
0 helpful votes
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I really appreciated the top-notch service and professionalism that PaperTrue provided me for the services requested. You guys are the best. Continued success and prosperity to you.

Date of experience: January 10, 2018
Texas
1 review
0 helpful votes
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DNP paper
January 11, 2018

I am very happy with their editing and recommend them for others. I was able to get approved with their first editing.

Date of experience: January 9, 2018
Viet Nam
1 review
2 helpful votes
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I am completely satisfied with your trustworthy service and error-free documents. Thank you PaperTrue team!

Date of experience: January 9, 2018
Australia
1 review
2 helpful votes
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Excellent
January 11, 2018

Excellent work and totally satisfied with the results. The people who do the editing are very professional, at the same time considerate.

Date of experience: January 9, 2018
Canada
1 review
1 helpful vote
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Results oriented.
January 10, 2018

Well-organised service, easy to use, gets results. Always available (despite time zone differences) for contact and discussion of a project. Giving any specific instructions to the editor is a good idea.

Date of experience: January 9, 2018
Paper T. — PaperTrue Rep
over a year old

Dear Murray,

Thank you for such a warm review.

We're glad you had a good experience. We look forward to being of further assistance.:)

Best regards.

PaperTrue Team

From the business

PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs

Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.

We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.