Partselect

I ordered a part for my washing machine on January 1, when I selected the part, in showed that it would be shipped within 7 tp 10 business date.
When you submit the order it says, they are back ordered and will send an update when the part is ready.
I called the customer service on January 11 and the person whom I talked to said that the order will be shipped by Friday January 15.
I have not received anything even an update yet, checked the website and no update, called the customer service and they didn't even get my call.

Ordered three dryer parts, they shipped the two more expensive parts right away charging the cost plus the shipping fees to my credit card. The third part never arrived and was unable to install the two more expensive parts without the less expensive third part. I ended up returning the two more expensive parts after receiving no response to my email queries. They credit me for the two parts returned but did not credit me for the shipping fees. No response to date on my queries.

If you're going to order from them multiply parts, I'd be sure to stipulate in the order's instruction not to ship until all parts are available.

The tiny bulb in my dryer burned out and I searched the internet to find a replacement as local big box stores did not carry those. I ordered one and when it arrived I installed the bulb. It did not work. I expressed my dilemma to my son and he recommended Part Select. He had ordered something from them and had good success. I found the web site, looked up the part, ordered it and 10 days later the bulb was installed and working. I would highly recommend this company to anyone who doesn't want to have the experience I had by ordering something from a company that only offers cheaper and inferior parts.

I ordered a part on Nov 18th 2021, however today is Jan 15th, 2022 and I have no communication from them.
Eventually I went on Amazon and ordered it, received the part yesterday (within 5 days).
My order# was ******* and i cancelled it. The disappointment was the lack of follow up either by phone or on the link to the order itself.

Ordered a part at 1:30pm and it arrived at my door the next day 1:45pm. Shipped from calgary to saskatoon. The shipping was promised at 3-5 business days. That's under promise and over deliver. Would do business with them again in a heartbeat!

When I ordered a part for my washing machine they promised it should arrive in 3-5 days, after 14 days CSR told me they do not have a clue when is going to be shipped from the supplier! Last week they told me it is arriving by Friday for sure, today is next Thursday and I finally canceled. Bunch of liars. Do not do business with them.

Ordered a Whirlpool dishwasher inlet valve from Partselct.ca. Part arrived and it is defective. They shipped out a defective part! Do they not check parts before they ship them out? Quality Assurance?
Astonishing.

I emailed customer service and they did not respond. I called customer service 6 times during their business hours and they did not answer the phone (for options pertaining to returns or info on an order), nor would they allow a message to be left. This is suposed to be a professionally run business.

I called a 7th time, only this time, I selected #1 option, that is for placing an order and sure enough, promptly they answered! Wow! I was told an email would come in 3-5 business days from them with refund and return directions. Inappropriate way to treat customers. I need the part now. It cannot wait more than 3 to 5 business days, before even receiving an email on how the refund and return process will take place.

It's really sad that a company can operate in this manner. Now I have to think about ordering appliance parts elsewhere, because I have concerns as to how reliable and trustworthy Partselect.ca will be and how they treat customers.

I ordered a fridge shelf. It arrived a little later than I expected. But it was WORTH THE WAIT. Packaging was great, the part is exactly what I needed. I am very happy with my order.

I ordered an item on a Saturday because I was told it was in stock and would ship right away. I waited until the following Wednesday and had not received a tracking number so called to find out what was going on. My order was sent to a warehouse that did not have the part rather than a warehouse that had the part in stock. Was told they would ship from the warehouse that day and I would have my tracking number late afternoon. By 5:00pm I called again since I had not received my tracking number and was told it wasn't in stock and they had to order it. After a brief discussion they said it was and would still ship that day as purolator picks up around that time. It's now 9:00pm and no tracking number which means I will now have to wait until next Tuesday as we have a holiday weekend coming up. Very frustrating and unreliable company. I have cancelled my order and will go elsewhere but even though I've cancelled it may still ship and then I may have to pay shipping to send it back if it shows up at some point. The only reason I used them is because I was told it was in stock and could be here in a couple days. Never again.

I ordered glass cover for an oven that was not even offered on factory parts page and I got very NEXT day! It fits like a glove!
Thank you!

Orered a part I did not initially receive with an origional order. They said would be 3-5 business days for delivery. It has now been 10 days and I apparantly still have a week to wait for it. Ordered on the 8th and it was not given to the delivery co. Until the 15th. I have had an oven in my living room for the whole time waiting. I will never trust these people to get me any parts ever again. Save yourself the aggravation and find another parts store

Sent me the wrong part and then didn't refund the full amount. Complete waste of time and money. Good luck dealing with their customer service. RepairClinic.com was much better to deal with.

Highly recommended for your part needs. You can trust these folks to fulfill your order in a trimly manner. We will continue to support them with our business.

I ordered two burner control knobs for my kitchenaid stove this morning from www.partselect.ca (Order #*******), credit card was charged immediately afterwards. However, when I checked the order status in the afternoon it was shown as CANCELLED. I called the customer service to understand what was going on there because I did NOT cancel anything from my side, and the agent said my credit card verification or something did not go through and that was why my order was cancelled (If that is the case why my credit card had been charged?)

So I had to ask the agent to place the order again for the same parts (order # *******). Hopefully this time everything is good. Anyway, no matter what, now my credit card has been charged twice for the same 2 pieces of part, one of them is saying "It may take 3-5 days for refund to show up on your credit card."

Update: Very QUICK delivery! I ordered on Friday and received them today. Parts work perfectly on the stove. I would definitely give 5 stars if everything went through correctly for the first time.

This company is not reliable I ordered dishwasher spray arm they claimed it will arrive in 2 days after I ordered they said 2 weeks and it is week 6 I am still waiting for it and they don't answer when I call Them.

Unbelievable, I just purchased ONE small metal grease filter and it cost over $80 CAD. I will be returning and will not order from this company again.

They were Rt on top of what I needed and everything was correct thanks I will alway use partselect from now on

Our dryer belt broke and we live in a very rural area with no appliance stores nearby so we went online to order a belt. We saw Partselects promise that they ship out within 1.5 business days so we thought that was perfect. We paid an extra 10 bucks for shipping on top of the price of the belt.

They didn't email us a confirmation so after a week we called them. They said they were waiting for the belt to come in from Whirlpool. First of all, how would you ship us a part in 1.5 days when you don't even have it in stock. Anyway, they promised it would be in by the end of the week and would be shipped out. They also said they'd email us our confirmation again. We never received the email or the part. 4 weeks after ordering it we had to call them and cancel. Their excuse was the part was on backorder. A simple standard dryer belt they couldn't even send us. Meanwhile I could have driven 4 hours to the nearest store and bought one off the shelf instead of drying my clothes beside the woodstove for the past month.

Don't order from this place! You will be disappointed.

The part i ordered for my fridge arrived quickly and snapped right in don't you wish everything in life was this easy