PartsTrain

This reseller is a nightmare. Do not waste hours of your time. When I say hours I mean like an entire week of calling the 1888 #, speaking to reps that have no clue, except to read a script and say the same thing over and over. I was charged $130.07 for "expedited shipping" that took ten days to arrive, then it was the wrong bumper. So I had to buy another one, while waiting for it, and return this one. Out of pocket for 2 diff bumpers around $1000, the one was returned 11 days ago, still no refund. They have the part, the "manager" or supervisor whatever will not call me back. I'm reviewing everywhere I can.

Probably my worst online retail experiences ever.

Ordered replacement headlight WITH bulbs. Headlights arrived very quickly, but without bulbs. Called customer service and was offered $10 refund and asked to buy the bulbs locally. Bulbs cost 13.95 each on Parts Train website. Declined this ludicrous offer and asked them to just send me the missing bulbs. Was given a long story about how hard that was to do.

Received an email a few days later asking me to verify what I ordered. Why don't they have record of what I ordered? Verified that I did indeed order (and pay for) the part number that includes bulbs.

Got tired of waiting and bought bulbs locally ($40.00) and installed headlights.

Received multiple emails days later saying my return had been approved and replacement headlights were being shipped. Didn't ask for this, don't want this, willing to eat the cost of the bulbs to never have to deal with Parts Train again.

I bought a catalytic converter with a five-year warranty from this place in 2014. My order was right, and the part seemed to work out just fine. However, last week, my catalytic converter suddenly started making loud noises. When I checked it, I realized the pipe had rusted off. Because I was far from home, I applied some muffler cement, so that I could drive my car home without getting pulled over for my noisy car. I sent photos and a detailed description to Parts Train to claim my warranty. They told me that I had voided the warranty because I had "altered" the part by putting muffler cement on it. So, basically this place does not care when their parts break or how that inconveniences you, and they don't stand by their parts at all. Give your money to someone who values your business.

Ridiculously low price on a muffler! I really am happy about my purchase and I would recommend this website to anyone. Partstrain is a great company and I will be shopping with them again in the near future. Easy to order too.

Worst experience EVER!. I ordered a set of exhaust manifolds. I got the first one with no issue. The second never showed up. After four phone calls I get told its on a 6 week back order. I asked for a refund... I'm told no problem. Two days later they email me and say they are shipping me a replacement for the part I ALREADY have!. Two more phone calls and I'm still waiting on my refund! Lloyd at customer service Refused to give the supervisors name and number!

I was prepared to order 2 parts. A Mazda pickup lower valance, and a tailgate handle. Total for both: $20.86 Shipping, $34.72, an "handling" $17.40! Cheap parts followed by outrageous shipping costs, and then I have to pay their employee $17+ to take it off the shelf? STAY AWAY! Bait and switch!

I ordered a new bumper for my truck. The Parts Train website said it should ship within 48 hours. But when I checked their website a day after placing the order it said "order processing". So I called the 800 number. The person on the other end was very difficult to understand. His English was minimal at best. He told me it could take up to 9 days to ship and he had no idea where it would ship from or what carrier. I then saw where another customer had purchased a bumper from them and it soon rusted badly. So I called and cancelled the order. Parts Train did refund to my PayPal the cost of the bumper but not shipping. What a rip-off!

WTF!? Site says they had ample stock, but 3 days after my order I am still waiting for a confirmation on shipping. I contacted via live chat and got to chat with someone with broken English. BIG RED FLAG! She tells me they need "24 hour" not 24 hours, but "24 hour". Beautiful.

Finally says they found "2 wheel" not 2 wheels at one warehouse and 2 at another. They will all ship separately. Are they for real? Once I get my purchase, if I ever do, this will be my last time shopping at partstrain.com

If you could give it a minus 10 that might be sufficient.

I ordered a part from their website using their parts finder by entering my vehicle info. Received part about a week later - wrong part.

Called was on the phone for about 40 minutes going around and around with their staff who would not admit that their website was incorrect - somehow it was my fault they listed and I chose the wrong part.

Finally I get a shipping label and instructions. The instructions of DON'Ts is 2 pages long. You cannot write on the shipping box you must use a different box and you must write in black pen... and on and on.

REALLY!

Now I have to wait up to four weeks to receive a refund for a part that was incorrect because of their error not mine!

I certainly hope you don't stay in business very long which would only allow you to inflict your stupidity upon others.

Stay far far away from this company, they are not capable of good customer service!

Ordered new OEM fitment floor mats for a classic Volvo. No confirmation of order, no follow up, no tracking number ~~ NOTHING to indicate the order was received and/or ever shipped. Finally emailed via the contact info provided by PayPal (thank lawsy for THAT
Company, eh?), to enquire about the order. "Did they receive it?" "Could they provide
An order confirmation?" "Is there a Tracking Number?"
Dead silence.
Nada ~~
Was just about to file a PayPal resolution request when the package finally wandered in,
On its own... thankfully, nice floor mats, which fit.
Must confess will never use this venue again, as the lack of communication and/or follow-up is hideous.

I ordered a cylinder head for a 87 Escort, not easy to find but they could get it for cheaper than Rockauto where i normally order from. I received an email after the order that said my account would not be charged until i received tracking information, my account was immediately charged with no tracking info provided. I was concerned so i contacted them, they assured me everything was good to go and continued to stay in contact until i received my part. It was the correct cylinder head and it has worked just fine since installed.

Ordered part and then looked for reviews. Asshat backwards. After reading these other reviews left on here I obviously got nervous. What happened tor me was the exact part ordered arrived in less then a week direct from the manufacturer. It is now out of the hands of Parts Train. I'm guessing this is the review site you go to if you only want to find negativity. In which you can find on anyone.

Ordered replacement parts for my Jeep awhile back, heres my one experience with them. They messed up multiple items in my order, from wrong brakes to timing chain and gears. They did accept a return on the brakes cause I caught that in time but I didnt realize the timing chain was wrong til after their return policy expired. Frustrating to be denied return on an error on their part but thats what you may get with this company. Be sure to double check everything they send you asap.

Was gone to lunch today and upon return, I found an Order Confirmation in my inbox. I did NOT order anything from these guys, yet they had all my info correct, except my Credit Card # (may have been an old cc # not sure as all they could tell me was the last 4 digits. I did call and canceled the order but reviews leave me worried that I may be charged anyway.

Oct 2015: I was able to cancel the order and my cred cd was not charged. Still not sure how it happened but Parts Train did help me fix the error. Also changes my rating of them from 1 to 3 since they were helpful.

Don't purchase from this company, they are just out to take your money. I purchased a replacement antenna for my 99 mercury cougar. The part they sent me is a fake. The cord is far too short and they are completely aware of the problem. However, they still sell it specifically advertised as a 1999 mercury cougar replacement antenna. Partstrain won't reimburse me until I ship it back - that's just fine, but they won't reimburse my original shipping or pay the shipping costs for me ship their mistake back to them. Their customer service reps are also in another country and hardly understandable. Do yourself a favor and buy from a different company

I ordered a part for my ford taurus and received a part for a ford truck. Unfortunately, I did not realize this until awhile later when someone was finally able to fix my car. The company then agreed to issue a refund even though it was past the 30 day refund time. Then told me I had to pay for return shipping but I would be reimbursed for that shipping. Now, I am being charged 300$ by fedex for shipping this product back and the company is claiming no responsibility. I would not suggest this company to anyone.

If you need a part within a reasonable amount of time, don't use partstrain.com. The webpage indicated that the power steering pump that I needed required a 1-2 day lead time. I could live with that but what it did not indicate is that it was coming out of Illinois! So it is going to take 6 days for the item to get to California! It was my fault for not checking locally because I found an Autozone around the corner who could get me the part in 1 day and at a cheaper price.

Ordered wind guards on a Friday, had them on Wednesday. They don't ship on weekends, but first thing Monday I received an email letting me know that my order had just shipped. On Wednesday my order arrived. They sure weren't kidding " ships in 1-2 business days. Thanks for the quick service.

If I could give this site negative stars, I would! I ordered an alternator for my wifes car on a Monday. By Wednesday I still had not received a tracking number or a shipping confirmation. On contacting the company I was told that it was still processing and that I needed to wait 24-48 hours more. I thought that was ridiculous, as I have ordered from Rock Auto in the past and received the parts within 3-4 days. I told them I wanted to cancel and was also told that they would "try"... In the words of Yoda, try not... do... or do not... there is no try! I am left extremely disappointed by their service and the speed at which they operate. I can only expect that my order has been cancelled due to the fact that the charge has fallen off my checking account... Keeping my fingers crossed! Never ordering from this company again!

I ordered a part; they put a hold on the money on my cc, and then notified me the part was not in stock. They said they would credit my card; three weeks later no credit, no answer to my inquiries to there customer service email asking what the hell is going on.
Use "autopartswarehouse.com" i have ordered several things from them; great service, good quality parts, all after market body parts have fit perfectly.

Their sales representative told me that the soft top to my convertible would be sent with the back glass. When the top came without the back glass, I called to see how long it would take for the glass to take to then find out their sales representative misinformed me. So I ordered a back piece to my convertible asking for it to be black (same color as my top) and when it got delivered, it was beige. I ordered through them two times and both times they messed up on my order! Never again!

In short, I ordered parts that matched my vehicle. Half of the parts (hood, fender, bumper) were for a Honda Civic. I own a Honda Ridgeline. The radiator frame was bent and would not fit. They are refunding everything, but it is a lengthy process and I'm annoyed that they screwed up my entire order that cost $800.

We ordered from this site because they said they had the item in stock and promised shipping in less than a week. We waited two weeks and called them. I waited 20 minutes on the phone then was told that the item had shipped that day. We asked for a tracking number but they said that we would have to call in a day or two for that and they didn't know who the carrier would be. A week later they called and said that the item was out of stock which meant that we couldn't take the bikes on vacation. The only good thing that I can say is that they did credit our Paypal account quickly after they told us that it wouldn't be coming to us.