PartsTrain

Ordered a Dee Zee grill guard. Went on vacation for a few days. When we got back a few days later we check the e-mail and it wasn't the part we ordered. I immediately called to cancel the order as we hadn't gotten an e-mail that it had shipped yet. I was told it would be up to the warehouse whether to cancel it or not. Two days later the grill guard arrived. The day after that we received an e-mail that the product was ready to ship and we should get it soon. When I called to return the item, I was told it would be $160 if we wanted to use their freight carrier to return it. We ordered the correct product but their system messed it up but we have to pay for shipping! STAY AWAYYY!

Parts Train will tell you what you want to here but scam you - Order a part from partstrain.com and asked for 2nd day delivery. Manager told me they could ship it 2 nd day for 67.00 which was fine with me. Part never came and now after a run-around with customer service, they say I shouldn't of been told that but would do nothing to make it right. BAD, BAD, BAD CUSTOMER SERVICE! STAY AWAY!
Who needs this run-around from a online company that can't deliver and doesn't care about correcting their mistakes!

I ordered a alternator and put a overnight shipping for it never came the next day called customer service there telling me that they could not get in contact with the warehouse like really what type of business are you running so I put in a request for cancellation and now they sent me a email finally saying that the part I ordered is ready to be shipped now I have to send it right back in order to get my refund I should've stuck it out with Rockauto. Com I guess being cheap isn't always good I advise anyone never to use parts train to order your car parts they SUCK

I AM SO PISSED OFF RIGHT NOW. THIS SITE IS TOTALLY A SCAM. I ORDERED A SIDE MIRROR ABOUT 2+ WEEKS AGO AND I STILL HAVEN'T RECEIVED MY ORDER. I CALLED "PARTS TRAIN" (AS THEY CALL THEMSELVES)CUSTOMER SERVICE TWICE AND THEY ALL KEPT COMING UP WITH A LIE AFTER A LIE WHICH IS COMPLETE BULL$#*!.

Horrible mis-leading and incompetent company! They list an item as "In Stock", yet it only means the part exist in reality... somewhere! They quote a shipping timeframe, but when that doesn't happnen, they blame the OEM because, again THEY CARRY NO STOCK. The only thing honest about this company is the name; trains were the fastest mode of transport back in the 19th century and this company moves at about that speed!

I would go into detail about my very $h! TtY exp. With this 3rd world $H! Th01E company, but I think the many others have said it better! I just want people to DO RESEARCH because this crooked company does business under other names! One big one is uspartswarehouse and maybe CARID. Im hoping the investigation I had my cc company start to get my money back will spark some awareness with Visa and maybe they'll go after them for some people to get their money back!

It's not rocket science the reason it's cheaper is beacuse it's crap! Return policy even worse! Do yourself a favor an shop elsewhere! You'll be glad u did

Late and damage - Hi, Everyone I've shopped at this website once and it was the last time because I had ordered a very expencive part for my car that came late and was damaged, to the point that when I got it, It completly looked like a Picasso painting, and that no matter how you looked at it you couldnt make out what it was.

Then when I tried to send it back they kept putting me on hold and transfering me from tom, to fredd, then to nancy, and then back to tom, then to hold. Also i had a hard time with them becuase they thought it wasnt there fault that the part had arrived as mangled as it did so they tried nott refunding all the money. So don't waste your time and money here.

Wrong parts after I told them this is wrong - Emil assured me it was not (4 times) and checked with experts (2 times).
Return call Raph asked for my vehicle info - ( it was not in system) and then asked again and again and again (5x in all) never wrote it down
Debi in returns let me send back no charge - but I had to be a forceful jerk - not one curse word - but very intense hour wasted on these slaps again.
NEVER - NEVER - EVER use this site...

Website is similar to other car parts websites, yet easy to navigate. Ordering and shipping from PartsTrain was easy, shipping fast. Reliable company.

Customer service is worthless they have no idea of what they are doing example as follows I have been told that the money will be taken from my account and then I will recieve a tracking number a few days elapse and nothing I call the customer service number they tell me that its on its way and that i should receive a tracking number in 24hrs I wait nothing I call again and they say that they will call the wearhouse and I will here from them in 24hrs i wait. Nothing. I call they tell me the part is on backorder but it will be ready in 2 or 3 days i wait its been 13 days I wait 2 more days nothing I call they said its been shipped I will get a tracking number I wait 2 more days the product arrives still no tracking number

I am a fool. Every time I get parts from them, they f*$k it up, and send me a part that is GUARANTEED to fit on my vehicle and then, IT DOESN'T! So there I was, car all tore apart, and had the wrong parts. WTF!? Thank GOD for ADVANCE AUTO and SPEEDY DELIVERY! Its taken me at least 30 emails and BEGGING to get the RMA and pending credit and then, they try to give me back LESS than what I paid!? WHO DOES THAT!
BBB Approved? I think the BBB should check into that!
This is most definitely the last time I will do business with Parts Train, US AUTO PARTS or whatever name they maybe using in the future! THEY SUCK!
Let me add, as you can see, not once have they ever tried to refute any of the bad reviews. That speaks for itself I'd say!

Just wanted to let everybody know to stay away from an online company called Partstrain.com. I ordered parts from them online and I went through a thorough line of questions to make sure that the parts are for the right vehicle I answered all their questions and it came out that the parts were for my vehicle so I ordered them. I get the parts and of course they are the wrong parts so I call customer service to return them they do nothing but hassle me over the return. They also tried to make me pay to ship the parts back to them and also I had to take it to a main FedEx location which I believe the closest one was in Oregon. On their website they say easy hassel free returns which is a load of crap. Then on top of that they gave me no discount whatsoever on the replacement part and said that I made the mistake on ordering the previous part. It was their computer system that said it was the right part. Horrible customer service. Very bad experience. I would avoid this online company at all cost

I was really excited to find this website and see that the prices were much cheaper than the local parts store. I ordered a rear brake kit for my truck and they sent a front brake kit. I have waited over a week for my order to arrive, and now it's the wrong part. The worst part is that I called customer service (which was in Korea) and got the run around how they could either return the part and give me my money back or send a new part once they receive the wrong one. Keep in my my truck has been ripped apart for days awaiting this part, and with that runaround it would be at least another 1-2 weeks before I get it fixed. I suggested that they overnight me the correct part so I could use the truck by Friday and they refused. They said they could only send a new part with the original shipping choice at checkout. I asked to speak to a supervisor and he said that he couldn't overnight it because of the weight of the package. I bet it weighs at least 50 lbs... it's heavy. He was no help at all, even after I explained that this error is NOT on our part because we were shipped an incorrect part and I would be writing a review of the company. I am going to send this part back at their cost, but I will have to eat the original shipping I paid. Best part is... I checked Fedex and to overnight it, the shipping weight has to be less than 150lbs. So not only am I out a part, lost money for shipping, but I also got lied to. STAY AWAY from this company. I am so displeased!

I purchased a catalytic converter for a Subaru back in June of 2015 it has a warranty of 5 years 50,00 miles its only been one year and about 8,000 miles a code p0450 eff problem and by the way i am not a back yard mechanic a run a full operational garage in mass i sent them the info pictures and a print out of the computer readings with the code as part of readings showing that it failed now they are telling me i need to send them a wave form readings that i all ready did in a digital form they are making excuses not to warranty i highly recommend to stay away from this company they don't standby there customers at all very hard to deal with the people i talked with on the phone are in the Philippines STAY AWAY FROM THIS COMPANY

I bought a new Bumper for my GMC pickup, which I keep very nice. 1 year later it is rusted out. Garage kept, mild climate. They sell junk

Placed an order such a good deal!... They processed my payment twice and won't refund it! Stay away my part cost me double!

Fist PT tricked me into buying what I thought was a set of head bolts, then they make it imposible to return on time. I will file a complaint.

I was ALMOST scammed into buying the full front bumper of my 2008 lancer gts. Normally the price is around 300, on the website it is marked down to $90, that alone made me wonder if it was real because it seemed too good to be true. So i talked to their customer support (if you can call it that) on their online chat help. I was talking to one of their car "specialists", and we had a long talk but to sum it up, he knew nothing about cars, he was asking if my 2008 lancer gts was the turbo model, funny thing is that none of the lancers come with a turbo. Only the ralliarts and Evolutions. Then he sent me a link that automatically puts a part in my check out, so i looked up the product number and the picture showed the lancer bumper but it was for the 2007 and earlier version (the 2008 looks completely different). Anysways, even though i already felt it was a scam i had my credit card out ready to buy it (i figured oh well i would rather take the risk if i can get this part for 200$ cheaper). Then i searched for complaints about that website, and what did i find? Exactly what i thought i would, people who got the wrong parts, parts for different cars, different brands from which they ordered, or BROKEN parts. DO NOT USE THIS WEBSITE.

I just stopped at this site and read some reviews about Partstrain.com and I nearly busted a gut.
The person said that, "this site was easy to navigate like a lot of others" and that is what made me laugh, want to know why?
Well that's because they are all the same company and only the prices change.
It's called the U.S. Auto Parts Network and I am still not clear how many auto parts sites they have, maybe about a dozen and yes they all basically look the same.
One clue is if the sell what they call Replacement Brand parts and they all have a one year unlimited mileage warranty.
First, there is no such manufacturer called Replacement Brand it's a scam.
This network is the worst, as I have been tracking these idiots for sometime now.
I intend to do as much damage to there organization as I can and all over one defective fog light called Replacement Brand I learned the hard way.
But once I get mad I can be relentless.
Some of there co. Off the top are autopartswarehouse, drivewire, partsgeek, carmd,
Discount car lights, and many many more.
Without opening my bookmarks my brains gone blank.
What it is though and a way to stay away, is it works like this, a person goes to Google and types in something like "2004 Buick Regal replacement headlight" and then that word replacement is the director and takes you to all the sites selling these Replacement Brand auto parts. And that's that.
And if for some stupid reason you don't believe me, and do buy a part from one of these many networked websites and it goes bad under warranty, just forget about a warranty as the hoops they will make you jump through and the cost it will take to ship it back will generally not be worth it.
I sincerely hope this helps and remember, they do mostly look all the same, but if it says Replacement Brand, then know to get going.
Good luck
Gary B.
I put my name so they know I will do what I say...

Ask me to fax or snailmail 6 photos of my cat convertor to prove it is valid for warranty. No email or snailmail or website. Fax.

Ordered two specialy parts for my older mercedes. They here the next day and I saved like $80 compaired to local stores. Awesome experience!

Great service Got my daughter back on the road fast.