PartsTrain

I ordered a Radiator for my 2002 Protege5 at a little more than half the prices of the local shops. It arrived two days later with no damage and fits perfectly. None of the issues as stated in the other reviews.

This site came up in a Google search when I needed to see if a part that was stolen off my car was available. Using their live chat, I got my questions answered to my satisfaction, so I ordered the part. I guess the price was reasonable (not comparing other parts sights for a price), enough that I could afford it. It arrived in a very timely manor and yes, I was able to put the part on myself (as I was told). Now my car is whole again. #very pleased #veryhappy. Do check this site out to look for parts for your automobile.

I have been ordering from this company for about 2 years now. Every part that I ordered from them was correct, and took about 6 business day to receive. I ordered a starter for my 1999 mountainer and it went bad after 1 year. I contacted parts train and told them that the starter went out. They shipped me another starter with no problem. I give this company a thumbs up. You have my business from here on out. Thank you for great customer service.

The customer service people are obviously in a call center in India. The order I placed was for catalytic converters. One arrived in a timely manner - the second one has not shipped. I believe it is out of stock and they do not want to be honest and tell me. I finally cancelled the order but was told that it might still ship anyway and I would get charged for it. Do not shop with Parts Train. They are horrible - timely shipment of your order will not happen and the customer service people are not helpful at all and will do nothing to fix your problem.

Horrible, horrible website. I was tring to order a CAR part and their extremely unhelpful, rude and idiot customer service reps sold me a truck part. Now I'm paying as much to ship the product as I paid for the part. If you read these reviews and still order, your just as stupid as the people from this website.

False listing for a heavy part as a come on, never intending to ship it. Then shipped minor accessories for the part and charged the full shipping and handling for the order. Called to cancel as soon as notified not in stock. Within 1 hr of placing order.
1st they refused to cancel partial order, then supervisor promised to try and cancel,
Then 36 HOURS LATER, put the partial order trough anyway. Must repudiate order with credit card.

I ordered two brake discs (rotors) on 9/6. After 57 hours I had yet to receive any shipping or tracking information, but I had received a notification saying that I had been billed.
Their website dictates that you will receive a tracking number after 48 hours tops, so after 57 hours I called their customer support line who informed me that the part was out of stock, and that I would be receiving my refund within 5 business days.
Woah, woah, back it up, if you can steal my $#*!ing money in less than a minute you can give it back just as fast. Not only was the part listed as in stock, I was never notified at the time of purchase.
This website is a scam.

6 months later, they keep saying the refund will come in 2 days, then over the weekend, the refund never came so I placed it in dispute, then they asked me to remove the dispute because they could not refund the money. I did as they asked, I know stupid right?, they never gave me the money back

Please don't use this company, these people don't care about there customers, these people send me wrong parts 2 times. Even I gave them my car VIN numbers still send me wrong parts. Partstrain gave me my money $59.13 back but still I lost money from the auto technician which is $142.00 because it cost them 2 hr to work on the car.

Best online company I have worked with. Delivered what i ordered. Did exchanged promptly. In some cases allowed me to keep the defective part when it wasn't expedient to return it and they sent me the good part,

Placed an order on Monday and the same day a hold was placed on my account, and I never received a confirmation email. Four days later the charge disappeared and they never fulfilled the order. Talked to a rep and they said the order was never placed. How does a company put it on hold and never place nor have any information on it?!

I ordered a part from them through a Google search. When I got the part it was not for the car i order it for, when I called them they claimed that the mistake was in my end. When I tried to reorder the part it became 5 Times what I originally was having to pay for it. Never again will I shop with this site.

Bought egr valve, spent $150 and have to take it off and buy working condition from another dealer. Got refund but wasted 1/2 day and $150 for labor cost. The Valve I got was refurbished and mechanic recommended to skip the try... should've listen to him.

Ordered a catylic converter that website said was in stock after 2 weeks of waiting I called and was told it was out of stock. They said they sent email but never got it canceled my order and bought it at local muffler shop. Don't waste your time with this company.

Ordered upper and lower ball joints for a 1995 Dodge Dakota. Discussed the order with them in their chat now function, where they stated the Mevotech brand was made in the USA. The 4 ball joints arrived in a box without any invoice, and were a mixed batch of manufacturers, mostly made in China. There was no refund of the difference in price from the name brand ordered vs the random stuff that arrived. Customer support is in the Philippines and as useful as one would expect. So the job will be delayed, the truck is out of service, and I will never use these twitts again.

Ordered an "in stock" part five days ago. Still processing? Customer service has been outsourced to Indian operators who cannot understand English very well. Horrible company and misleading advertisements.

I placed an order on their website and realized it was the wrong part, then within 45 min talked to a representative and had my cancelation notice put in. They told me there was no guarantee that the order could be stopped. What they should have said was we choose to ship orders even if canceled so that we can charge you 10% of what the item costs for restocking plus hold on to your 300$ while we incrue interest for the next month. These people are crooks, should have a warning on google that says buyers beware, cheap parts, terrible service, and refusal to cancel orders once placed, even if only minutes after the purchase. I waited on hold for 25 to speak to a foreign call center supervisor who had no authority to do anything. Please go elsewhere with your money. I will never waste mine again.

This place is a joke the staff has no clue on what they are selling! I was shipped the wrong rear window gasket and wanted to get the correct one. They asked what color my car is and wasted an hour on the phone to have them tell me well we might have the correct one but they don't want to sell it to me because they don't want it to be the wrong part. Then took a week to get the RMA# after emailing them asking for it over and over again and then once I got an email I had to explain once again why the part was wrong and why "I" ordered the wrong part! I was like are you kidding me? So since they screwed up I am only getting half of my money back. From the sounds of it from other people no one gets their money returned. I will never shop here again and will spread the word of how horrible this place is!

Wow seems to be a lot of bad reviews about this place. And for good reasons. These people are crooks. Ordered wrong thing and called less than 5 minutes later to cancel order and they told me they couldn't stop the shipping even though it was Friday afternoon and wouldn't be shipped until Monday and I would have to pay return shipping and restock fee. Worthless excuse for a buisiness they just rip people off

I bought a Rear driveshaft for my 2005 Volkswagen Touareg. Everywhere I went said this repair would cost nearly 1000 dollars. The part alone costing 400-500$. I got my replacement driveshaft for $257.00 from parts train. After buying I was skeptical because the price was so cheap and I kept seeing all the negative reviews on this site. But I received my part fast and in excellent condition. I ordered this part on thursday evening and received it Monday. My car is driving great! I am so happy with the results..

Tried to get a powersteering pump from them and sent one for the wrong year and tried to talk to them about it and they said I ordered the wrong one when it was on they search. And ain't trying to make no deal or nothing for they $#*! up. And now I gotta pay more money for another pump

After placing an order for a fender, i decided to look up reviews and based on how many negative reviews this website had, i spoke with an online agent who seemed to be very convincing in having the exact part shipped and delivered to me in the specific time frame it claimed to be, specifically, Christian Joash Berdon. But these reviews told me to not trust it regardless, even with his convincing words. I decided to have the order cancelled because my gut feeling told me to not make it official. I just hope this website is not as bad as these people make it to be.

So it appears I should have checked this site before my purchase as well. I ordered 2 front strut assys. I ordered the wrong part, my mistake. When I checked the return policy no mention of a 'restocking fee', but when I got my RMA, yup a 10% restocking fee. My suggestion, look around before you order, some guys do have a restocking fee, but it clearly highlighted in the return policy.