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Partzilla has a rating of 4.3 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
I think the US Postal service has lost my order. This was shipped using UPS "Mail Innovations" where UPS handles it part of the way, and then it is turned over to the USPS for the final delivery. My order shows stuck in Morrow GA--- so the USPS has never acknowledged receipt of the package from UPS. I have sent two emails to Partszilla, no response yet.
I purchased a gasket for my 06 R1 muffler. The part that came in was wrong. I took it out of the package so i can take pics to show the the vendor. Sadly when i called to find the right part, i was tld theright one is not in stock and i cannot return the product because its out of the OEM package which was just a plastic wrap. So in essence i dont have the right part, i cant return the wrong part, I dont have any refund and i wasted my time only to lose money for nothing.
Parts are above market price then you have to pay shipping and then your stuff isn't delivered for a month. Would make sense if shipping was free but making you pay an arm and a leg for 2 small parts then it takes a month. Really no excuse this day in age if you ask me.
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.
Moving my business to partzilla has greatly streamlined my shop's repair time and efficiency. I can order all my parts from all brands at one site. Prices are great and shipping is fast.
In the past it has taken a considerable amount of days before the orders shipped. You apparently are now turning orders around in 1 day and I receive them in 2 to 3 days.
I ordered dozens of small parts for my TRX420 FM. Everything was in stock. Shipment was very quick. I'm very satisfied. One of the best features of the website is the part number groupings of similar/related parts. When you have a large pile of tiny parts baggies in front of you it is easy to forget what part of the ATV the part is for. By typing the part number in search bar it shows all the related parts and "you go oh yea that's the so and so for the steering column. Great feature.
Jeff
*******804
Products are described well, easy ordering, and fast delivery.
I was really impressed with the speed of delivery.
Good job!
Quick turnaround, well packaged, fair price. Thank you for the quality parts.
Always informed on shipping with dates it will and expected delivery.
Took 4 days to get two snap rings and I really needed them. As long as you do the best as you can I'm stuck
I needed a gas cap for my 2009 750 honda Aero and George helped me with a genuine Honda gas cap. It fits. It works. A good experience.
Received exactly what I needed and was able to use the diagram to buy other parts I otherwise would not have known I needed.
All parts were OEM, cheap, and arrived when expected.
I am very pleased with the quality and the fast shipping. They are # 1 in my book
Terrible service at Partzilla. Items listed as in-stock were backordered, poor communication, and broken promises. Avoid!
Tip for consumers:
Stay away from this shady company. If you buy from them, you are going to regret it 100%
Purchased a new seat, shipping was fast and affordable! Now my ride looks better and is more comfortable.
Found items I'd have to drive a long distance to get from a dealer. Great selection and shipped fast.
Loved the ease of finding specific parts with the diagrams. Parts shipped quickly. Packaging was with care. Will continue to use as resource for OEM parts.
Excellent Service Great parts thank you very much all right shopping was great and shipping was fast thank you
Easy to order. Quick turnaround time. Well packaged.
Price on my Can-Am Outlandler OEM parts was better than anywhere else. Unfortunately the fan was not packaged very well and two of the four corners had broken plastic. I didn't want to wait on a return because needed the parts so I just epoxied them. Otherwise experience was good.
We do apologize for any inconvenience this may have caused you. In the future, please reach out to our customer service team and we will be glad to assist you in processing a refund or replacement.
Said delivered in 1-4 days as I paid expedited shipping. Has taken much longer than that and although partzilla refunded my shipping I missed the first ride of the year.
We do apologize it took longer than normal. Typically with expedited it takes 1 to 3 days and I see it delivered on the 4th business days. If there is anything we can assist you with in the future, please do not hesitate to reach out to us again. We hope to hear from you in the future.
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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Thank you so much for reaching out to us. Do you happen to have the plastic wrap it should be in? We apologize for not having the correct part in stock for you. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!