• Partzilla

Partzilla

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Overview

Partzilla has a rating of 4.3 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.

  • Service
    186
  • Value
    171
  • Shipping
    178
  • Returns
    78
  • Quality
    146

Proactively asks for customer feedback

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 85.4%
Positive
771
Neutral
27
Negative
105
102
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How would you rate Partzilla?
Top Positive Review

“Great, But Costly..”

Peter M.
11/9/24

Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.

Top Critical Review

“Not the part I asked for”

Emil S.
11/9/24

I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit

Reviews (1,599)

Rating

Timeframe

Other

Reviews that mention popular keywords

oem parts (131) customer service (222) right parts (52) part number (32)
Thumbnail of user pistolwhip62
Illinois
2 reviews
0 helpful votes
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November 10th, 2024
Verified purchase

The shipping box was twice the size needed for the items, there was Absolutely No shipping paper, bubbles, or packing material inside the box., which contained a heavy motorcycle chain along with sensitive oil seals and gaskets... Worst package I have ever received for sure..., the box was ripped open, the chain came out of its original box and also tore out of the bag it was in...

I wish to Return this item..., Extremely disappointed with the way this was delivered for $212...

Will never buy my motorcycle parts from this website again...

Thumbnail of user ananiso
Florida
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

Order #: PZ*******
I called to make sure I order the correct part. They still sent me the wrong one. I had to reorder after paying expedited shipping and now the correct part is not available until 7 days from now. Then wait to be shipped. Horrible experience, I missed my trip to go riding this weekend. I should have gone straight through polaris.

Reason I chose this business:

Hav used them before, and it was good.

Service
Thumbnail of user jamesw9815
Oklahoma
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I find the pictorial diagrams very helpful in identifying the parts that I need since some of the part numbers changed from the original ones used by the manufacturer. The prices are reasonable, and the number of available parts is very good. Shipping is also very prompt.

Reason I chose this business:

From past experience.

Thumbnail of user dennisn1143
Missouri
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I first tried to order the part at 10:00 PM. I couldn't get the order to go through. So I tried the next morning and it went right through. With computers today I thought the orders would go through at anytime

I tried to chat with someone. They said I would have to call back in the morning.

Reason I chose this business:

It was where I could find the part for an old Honda ATV

Service
Thumbnail of user thomasd4389
Texas
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

Partzilla has a great inventory and excellent pricing on OEM parts for my 2010 Kawasaki Vulcan Voyager! Shipping was pretty fast, too. Parts came in undamaged and brand new!

Reason I chose this business:

Best price on new parts compared to other online suppliers.

Thumbnail of user larryf1758
Texas
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

U get stuff out the door Same day!
The your shippers proceed to drag packages to completely different areas of country and kill the shipping time gotten worse w each order. Watching the tracking get longer and longer arrival date. THIS HAS SCREWED ME NUMEROUS TIMES. Run small shop and count on the great inventory and Staff of Partzilla.

Reason I chose this business:

PARTS IN STOCK!

Thumbnail of user emmanuelc288
Hong Kong
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Generally satisfied, as usual. However it took some time to ship out, so I feel like the fast shipping option I took was a bit of a waste because I could have saved 3 days with a faster shipping. Thank you!

Thumbnail of user paulg3109
Illinois
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I got the chain in and it was completely assembled. In order to install the chain however, it needs to be cut and either riveted back together or use a master link. So not only do I have to cut my new chain to add a link, a master link is not provided to do so

Thumbnail of user danc1903
Indiana
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Paid for 2 day air shipping. Ordered Friday. Shipped Friday didn't receive untill Wednesday afternoon. On the plus side they said they will refund me the shipping.

Thumbnail of user adamg1348
North Carolina
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Love the parts diagrams. Combined with my service manual, I can find exactly what it is that I need. Just wish there was a cheaper shipping and handling for very small orders.

Thumbnail of user steveb3574
Florida
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

During a rebuild I inadvertently screwed up one oil seal and realized I had missed ordering one through my dealer. I reached out to Partzilla on-line and they shipped these out immediately. I had my needed parts at a reasonable price within just a couple of days. Thanks, Partzilla.

Thumbnail of user d.b23
Georgia
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Parts were easy to find on their web pages and delivery was quick. Parts ordered were pack well for delivery.

Reason I chose this business:

User friendly web site for finding parts.

Thumbnail of user joep3191
Pennsylvania
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

I needed a new headlamp for my Honda Rancher 420. Partzilla made finding and purchasing it very easy.

Reason I chose this business:

Purchased from them in the past.

Thumbnail of user royn750
Virginia
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Online order was good,received alternate part number with no explanation.
Call customer service for assistance

Very nice found part number is good

Service
Thumbnail of user paulm5650
Ohio
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Needed a rear corner bumper assembly for a 2011 jet-ski. The diagram was easy to read, follow and order from. All parts fit perfectly. This will definitely be my go to place in the future.

Thumbnail of user stevop4
New York
2 reviews
0 helpful votes
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July 2nd, 2024
Verified purchase

While looking for a tool compartment lockset for my 2006 Suzuki Boulevard, I found a few places representing and placed an order at first random click. Next morning the dreaded indefinite back-order email came. I re-doubled my search and in seconds found Partzilla site with available QYT of 1.
Yes it arrived a few days later and Partzilla is now bookmarked!

Thumbnail of user richardp3643
Illinois
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I'm always pleased with the parts I receive. The only issue that I had was the fact that UPS handed off my shipment to USPS. Fortunately I still received the item in a timely manner, but with them it isn't usually the case.

Thumbnail of user philipy641
Arizona
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Have the quality parts I need with fast shipping! My VT1100 Sabre is now awesome again, after sitting for several years!👍

Thumbnail of user michaelf5388
Oregon
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I ordered carburetor parts for my 2000 Yamaha ATV, which is used as a tow vehicle in our land clearing operation. With the original carburetor leaking, the vehicle is not safe to use, and this stops the fireline clearing activites that are seasonally carried out ( prior to the hottest and dry time of the year) This is awkward, and potentially hazardous. I wish the "turnaround" time of our ordering, and your parts deliveries were faster.

Thumbnail of user cliffi14
Connecticut
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I spoke with a knowledgeable and patient technician about my 2001 foreman rubicon 500, he had first hand experience with them. I learned a lot! I installed the carb and it started right up… but I have other mechanical problems, looks like I'll be calling back….

Thumbnail of user philipm1137
Maryland
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

The waverunner step bracket arrived quickly and thanks to the online description was exactly what I needed. I enjoy the online catalog simple product pages that show essential information and pictures without lots of filler stuff that requires excessive scrolling around. Price was fair; I will shop here again because it's easy to navigate and prices aren't through the roof. Thanks, PZ.

Thumbnail of user normaw226
Kentucky
2 reviews
0 helpful votes
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November 5th, 2024
Verified purchase

I was able to locate the exact part I needed from your website, Very easy to maneuver through your website and locate what I needed.

Thumbnail of user bobm1733
New York
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Found exactly what I was looking for. Shipping was super fast and product arrived exactly when expected. Will always buy my power sports parts from Partzilla!

Thumbnail of user markh7858
Arizona
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

Ordered the parts i needed, they were in stock, arrived in short order. Good work, again.

Reason I chose this business:

Only place i know to get real oem parts at fair prices.

Thumbnail of user mikef3364
Texas
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Ordered hard to find bolts and they came in quickly. Best price compared to everyone else.

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From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!

Company Representative

Thumbnail of user partzillaa
Partzilla - Boatsnet S.
Administration
Typically responds within 16 hours

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