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Partzilla has a rating of 4.3 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
The seat fits perfectly! Very pleased with purchase from start to finish.
Fast service, shipping should be included over $100 on small light items
I ordered a part, but accidentally messed up my address. Customer service was very understanding and promptly help me straoghten out my mess. Very appreciative of the service!
Salesman was very knowledgeable,friendly and very helpful in assisting me on my order.
Why should it take over a week to receive an order from Georgia to Lexington Kentucky there is no reason I can think of except bad way to ship.
Use there fitment guide and thought they was the right parts but when received them they were not the right parts. I I tried to send them back they wanted me to pay for the shipping. And I'm still waiting on an answer to have them send me a label to ship the stuff back.
Paid for 2 day shipping. I got a "shipped" notification the same day. And now it's been 8 days of it saying label created but not picked up by the shipper. I needed those parts and that's why I paid for 2 day shipping.
We're sorry there was an issue with your package. We show it was delivered yesterday, 1/23. We have refunded the additional cost for Expedited delivery as a courtesy. If you need additional assistance, please let us know.
They send me the wrong part and on top of that I have to pay shipping to send it back and a restocking fee.!
We apologize for any inconvenience caused. Typically on a return you may send the package back with any carrier of your choice. We don't charge restocking fees and I've reviewed your order and you didn't pay any restocking fee. If you reach out to customer support we can go ahead and send a label as a one time courtesy. We do again apologize for any inconvenience this may have caused you.
Clutch handle I received was not for a 2023/24 zx4rr Kawasaki. Can I return or get the right part?
We do apologize for any inconvenience this may have caused. Please reach out to our customer service team to process a replacement or refund, which ever you prefer. Our customer support agent's will be able to assist you in finding the correct part for your model. We hope to hear from you soon.
Most of my orders I pay extra to get them in a day or two but recently they are being sent via postal service which takes twice as long to get to me.
We do apologize for any carrier delays at this time. However, we show your order was paid and shipped as standard which can take up to 7 business days to be delivered.
Thanks for having these, and for quick delivery!
Good stuff!
Thanks partzilla for the great experience. I tried to order from online and somehow ordered the wrong part so I called and I had the right part the very next day. A+ in my book! I think it was Mandy was VERY helpful getting my order right. Thanks partzilla!
I did a chat with them. The person I chatted with was very patient and explained everything I asked about. The part I ordered was exactly correct.
Got just what I wanted, Would be nice to have free shipping over $50.
The part I ordered was in stock and delivered promptly, I will definitely be ordering all my parts from partzilla from now on!
Quick shipping and part fits perfectly! Actually bought them for a Maverick Trail and for a quarter of the price, you can't beat it!
I have noticed with my can am defender parts on here are cheaper then my local dealer. And I don't have to drive 45 minutes there just for them not to have something.
Quick, Easy ordering process. Amazing selection. I always get the right parts.
The company is a company that does not take responsibility for anything, takes full payment for shipping, and after the product does not arrive months after the order, they are not ready to return the money. Be careful, be careful, be careful!
Products used:
I did not get the money back and had to buy the product again elsewhere
* Partzilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The part I needed was in stock but I ordered the wrong one. Returning the part was simple with help from the tech group and the gentleman helped me find the correct one.
Good folks!
Ordered and Received in 5 days. Granted I only ordered two seat bolts, but they are a very specific shape, so it's not like they'd be available at any corner store. Some of the reviews about shipping here made me nervous, but after this I'll definitely give them more business.
Thank you for giving us a chance! We're glad we were able to get you the hard-to-find part you needed. Looking forward to helping you out again!
Ordered about 8 OEM parts for a 1975 bike, great prices and fair shipping charge. All in stock.
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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
I see a representative was waiting for some information on the items received so we could verify part fitment and assist you further. A label has been processed in the meantime. Please let us know if we can be of further assistance.