- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Partzilla has a rating of 4.3 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
Ordered a bunch of parts all of which said they were in stock. Paid rush shipping only for my order to to be sent out using Sure Post one of the cheapest options available. Shipping cost me $20.90 and it cost them $6.50 yes I entered it on my site post account. I emailed them and now all of a sudden a part is on back order and they have to pay to ship that part {brake reservoir cap} out separately which would cost maybe $2 to ship. This company's a scam and I'm done supporting them!
Everything ya need to get your boat back to pristine order.
The prices were on par with everyone else, but the site stated "fast shipping and processing". I waited about 4 days before asking if my items would be shipped out. They sent me a tracking number that looked to valid, but still had not received my items after 9 days. I sent in 3 more emails and no one has gotten back to me.
Hi Brett,
We are sorry that we haven't updated you with the status of your order. This is unacceptable and we promise to do better. Please contact us at Loyalty@partzilla.com with your order number and order information and we will get back to you immediately with a status update.
Purchased part for my boat on 5/30/22 because website said it was available to ship with estimated delivery date of 6/7. On 6/1 received email saying 6/14. By the end of the week I had received 3 emails pushing out a further delivery date. The last update I received was to push it out to 7/22/22. I have now purchased the item from another supplier. They are delivering by 6/24. I had to pay a higher price but worth it to save a month of the boating season in New England.
Tip for consumers:
Be careful with what they say is available. Pretty sneaky practice
Products used:
None haven’t recieved
I'm sorry that you experienced these issues with your order. Our team is working hard to get orders out as soon as possible.
I've passed along your feedback to our team and thank you for your feedback.
Partzilla had the best prices and customer service. Stacy always gets right back to me whenever I have an issue or a question. This is an awesome place to buy parts from if you are an independent motorcycle shop and in need of OEM parts.
Hi Luis,
We are glad to hear that your experience with us was easy and fast. This is the level of service our customers can expect from us. We have most of our parts in stock all the time and are ready for every order. No matter how old the vehicle is or how small the part. Partzilla is easy, fast and efficient and we look forward to your next order.
Why would would you ship parts that are the wrong application? Charged me for two day shipping, when the part was never available. I was misled into believing, that is was a stock item. Way to scam customers out of their monies.
Products used:
Reinstalled the original part.
Unfortunately there is no way currently to link our system to the manufacturer, therefore, all ETAs displayed are best estimates, based on average time it takes for parts to arrive to our distribution center. Once we place the order with the manufacturer and receive updates, we send those out via email. Our records show that this order was returned and a refund was issued.
Several times I've ordered parts from these folks and it's never been an issue, if you have questions or concerns they are more than ready to answer them, and they normally have the best prices and there shipping is great!
Hello Carlos, We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
Partzilla was extremely helpful and knowledgeable about all things I need for my 99 Yamaha TTR 250! I will most definitely order from them again. I know if I ever have any questions about any motorcycle they're just a phone call away! I highly recommend Partzilla for anyone looking for OEM or aftermarket parts for their bike. I am a maintenance supervisor for a large property management company and have very little time for much of anything except my job during the day but when I had a question I called them and they returned my call promptly. Great experience!
Hi Jon,
Thanks for leaving a review. We are always working on making it more straightforward and simple to order from Partzilla. We are glad you received the parts you needed for your 99 Yamaha TTR 250. We hope you order from us again!
I had ordered replacement speakers for my motorcycle around 6:00 pm. Partzilla immediately took the money off my credit card. The next morning I get an email stating the parts were not available. I called customer service to verify and was told the order had been cancelled and I could expect my money back in 5-7 business days. You would think their website would state it if the parts were no longer available. Nope just take the money. Won't happen again. Found the same speakers on Amazon cheaper! ( I will update on how long it takes to receive my refund)
Hi Steven,
We are sorry for the inconvenience, there is sometimes a disconnect between the shipping status shown on our site and the updates we receive from the manufacturer. We appreciate your feedback and we will update our site as soon as possible. We hope you find the speakers you are looking for.
Got just what I ordered it arrived and it fit like it was supposed to
We looked the part online and ordered it.It was the correct part and was at a great price. I will certainly shop Partzilla again.
All the parts I needed were in stock and shipping time was reasonable. Prices on some OEM parts have recently gone significantly over the past few months. I know this is not Partzilla's fault, but goes back to their supplier(s). Partzilla is normally my "go to" source, but the price increases have led me to also shop other sources to find the best pricing.
Hopefully, the price increases will settle out.
Hi Larry,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
I've searched several companies online for the best prices available and I stopped looking once I found Partzilla. Shipping speeds have been what's expected. I wish they carried more of the random nuts and bolts for Polaris models instead of having to order directly from Polaris. Which takes around two weeks for them to come in. Overall highly recommended.
Hi Adam,
If there's an OEM part that you need for your boat, we've got it. From Yamaha to Honda we have it all and if you can find a better price we will match it down to the dollar. We hope to see you again soon!
Used Partzilla several times now for 2006 Honda ST 1300. They usually have parts in stock and ship quickly, no matter how obscure the part is. I recommend them.
I needed to replace my cracked turn signal. I located it on Partzilla and received it in a few days! I've had it installed and it's working as expected.
Fast delivery, an great customer service when you need them.We order at least once a week if not more.one of the things we like is if it's out of stock they let you know before they take your money's.
We love to supply OEM parts dealers with the cream of the crop of OEM parts. Only the best parts are sold here at Partzilla and we are glad you had a good experience with us. We will take your feedback seriously and we will see what we can do. We look forward to seeing you again soon.
Ordered parts for my motorcycle saying that the parts were in stock. I waited 3 days for it to ship out but instead I get an email saying one of the parts were on back order with no eta on when it was going to be in. I call the company and get in an hour and twenty five min queue. Makes me really crabby when a company is so prompt to take your money but then you have to fight to get it back.
Hi Cronar,
We are very sorry that we were unable to get in touch with you. We are looking into your order now and we will send you an update very shortly.
Bought some items because they said they were "In Stock". Three days later received an email that the items were both on back order and I would not receive them for an entire month. A week later they email me pushing the date further back. Finally, the date rolls around, and I don't receive any confirmation of the parts shipping, so I contact them, only to learn the dates have been pushed back further.
Hi Darren,
We are sorry to hear about the delays you experienced throughout your order.
Parts listed as "In Stock," are always shipped immediately after you place your order. However, other parts on our site are labeled as "Ships in 1-2 Days," for parts that are not in our warehouse currently.
The time listed is the estimated time it will take for the part to arrive at our facilities to be shipped off to you. Unfortunately, our estimates are based on information we receive from the manufacturer, and that means the information we receive isn't always the most accurate and is liable to be changed.
We hope this gives you a better understanding of our how Partzilla functions and we hope you will give us another shot.
I've bought a couple thousand dollars of Yamaha parts from Partzilla over the last two seasons. They are my go-to supplier for OEM parts.
The prices are fair/good and expedited shipping usually arrives within two days to New York.
On 2 out of maybe 25 orders, they underestimated the number of days an out of stock part would take to ship. After ordering, you can check your order status online to keep an eye on things, or you can call/email them before ordering to confirm the estimate.
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
I was ordering parts for our Polaris 700 Ranger, and having a hard time till I found Partzilla. It was great and I would defiantly recommend it to anyone.
Don't bother if you want parts shipped within a month. Cant get a real estimation of shipment date for customer service. I have watched the ship date change every day for 2 weeks. The phone line and chat for customer service shuts down every other day due to 'Emergency' state on the website. Which is likely angry customers not getting their parts or response. Hire more help, take care of the business you have Partzilla.
Thank you for your review. I am sorry to hear that you have had such a frustrating experience with Partzilla. We pride ourselves on our customer service and quick shipping times, so I apologize that we have failed to meet your expectations. We will look at this internally and truly appreciate your feedback.
Got stuff in a timely manner, will be shopping here again soon! The website is easy to navigate and prices are good! I live a ways away from the distribution center and still received my parts in 2 to 3 business days. They had me up and running by the weekend!
Hi Steven,
Thanks for your kind review. One of our mottos is “Crash it. Fix it. Repeat.” We feel that life's too short to throttle down. Road, dirt, mud, snow, sand, water, keep on riding! Ride it like it was meant to be ridden and when gravity inevitably happens, call up Partzilla.com to help you fix it, then get back riding. We are here for you no matter what, we look forward to your next order!
I have not had any problems at all with anything that I have ordered. Everything has come in when it said it would be here if not earlier. Always am able to find what I'm looking for and the prices are always competitive.
Products used:
Pressure sensor for Yamaha FJR1300
Thanks for the positive review. We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I ordered a bunch of parts form these guys. First they said 2 items were not in stock. Then a week and a half later I got another email saying they needed to charge me an additional 150 for shipping? This is after their site said spend 150 for free shipping, which I did. Dont waste your time with these guys. I ordered directly from can am instead. Free shipping thru them right now.
Hi Roy,
We try to be as transparent with our customers as possible by providing updates every step of the order process. We are very sorry for the miscommunication and that everything didn't work out as planned. We don't like charging extra for shipping either, but for oversized or overweight parts shipping companies charge significantly higher. We hope you were properly refunded for your order, if you have any other questions feel free to call our customer service team who will be glad to help.
Gain trust and grow your business with customer reviews.
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Hi David,
We are sorry to hear that you had a disappointing experience with Partzilla. Please contact our customer service team and they will look into why you received Sure Post shipping. We use UPS Air and Ground services for expedited orders and 94% of the packages shipped to our continental U.S. customers arrive in 1 to 3 business days.