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Partzilla has a rating of 4.3 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
Amazing price and was delivered less than 48 hours after completing order!
Excellent customer service and great quality products.
I ordered parts that were in stock according to their web-site. Four times the shipment was moved out by 2 or 3 days. Now, 2 weeks later, I still don't have the parts. Customer service was apologetic and seemed eager to cancel the order. Which I did. Also cleared my cart of the other $794 worth I was going to buy from them.
Products used:
None
Gave a one because can't give any lower. Ordered parts on 3/24 said they were in stock on 3/30 checked to see why I had not received anything telling me my parts were shipped. On the order manifest it now stated that the parts would be available 3/31 when it said on the website and still does that the parts are in stock. Checked back 4/2 and the time was pushed back to 4/5 when the parts would be available. I checked back today 4/5 and it now says that the parts are not available till 4/7. The website still says in stock. This kind of incompetence is unacceptable. I will never shop or recommend Partzilla to anybody. I Did live chat with Todd told him to cancel my order, he told me it was done and that I would have a refund in 5-7 business days we'll see if that happens. They had no problem taking the money right away knowing they didn't have the parts in stock let's see how long it takes for them to give my money back.
Products used:
Motorcycle parts
Parts shipping directly from manufacturer can have unexpected delays out of our control but we understand your frustration and your refund will be processed as quickly as possible.
Had the part i needed, but charged $8 to ship a single nut from Georgia to South Carolina, and used the slowest shipping method available. It has been close to a week and I still have 3 days left before my part is delivered. Not using them again
I tried after market gaskets and couldn't get a good seal. The oem was a lot better. Partzilla was fast to ship and reasonable priced.
I always make sure to check part quantities before ordering. If they have an item in stock it will normally ship the same day. Dealing with the Boats.net and Partzilla.com for years now and very happy with all aspects of service I receive. Phone calls and emails are always answered, which is not the case with many online sellers. If your part is not showing in stock best to give them a quick call and have them check availability if you are in a hurry for the part. They are upfront and honest and will give you the lead times provided to them by the OEM Manufacturers. Due to the nature of my business I deal with many parts suppliers and these are the best and easiest to deal with.
Very quick shipping (large inventory and fast order turnaround), Best prices I have found for OEM atv and bike parts. We are an independent repair shop and buy most of our parts here. They show inventory online so you know how long an order will take. If something is delayed they let you know.
We are so glad to have customers like you. We are very proud of our fast shipping speeds and we are glad to see that it doesn't go unnoticed. Thanks for your valued feedback, we look forward to seeing you order from us again!
We have used them for all of our oem parts, good people too. Pricing is comparable to others. They do need to tell you if they are waiting on a part to ship your order in its entirety though. You will have to call for an order update otherwise it will just show the order as processing.
Hi Peter,
Thanks for your amazing review! We work hard to keep our website up to date and customer friendly to help you find what you need to get back running. We have the largest selection of OEM parts of anyone online and we make it our business to have even the hardest to find parts for our loyal customers. We look forward to working with you in the future.
I buy from PartZilla very often and the items I need are always in stock, and the prices are usually the lowest!
The orders are processed very quickly, and my orders always arrive to my shop sooner than promised!
I can make the repairs, or mods to the bikes more quickly, and that equals happier customers!
In this crazy time when it is safer to order your power sports stuff online, always stop by PartZilla and give them a chance! You won't be disappointed!
Tip for consumers:
Nothing! Partzilla's site is great! Easy to use!
Products used:
OEM parts
Hi Tom,
Thanks for the wonderful review, we appreciate the recommendation. We realize how much you value quick shipping and a large selection of parts for your bike and we are glad we could get you back on the road quickly. We look forward to your next order.
I had ordered items listed in stock, later received an email saying certain items are back ordered with not current ETA- yet I refresh the item's page and its still listed in stock, this happened on 2 separate orders to me personally where in stock items are unavailable. I will never order from partzilla again
Tip for consumers:
Avoid Partzilla.com
Hi N,
It sometimes can take a while for our site to update and reflect our current inventory. We are working to improve our communication and make it more straightforward when parts are in stock or on backorder. We always recommend you give our team a call. They are more than glad to help you find the perfect part for your vehicle. We hope you will give Partzilla another opportunity soon.
I have used other company's in the past with slightly lower prices but, I had issues with delivery dates. Not knowing if the parts were in stock when I ordered was always a gamble. Partzilla hasn't let me down yet.
Hi Nick,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!
Received the wrong parts was clearly Partzilla fault not even parts of the right manufacturer. It took 16 days to get the wrong parts. Called the toll free number and got some guy working at home with a baby crying loudly in the back
Ground. He told me to cancel order and reorder. I told him I already paid for the parts just send me the right parts. Not sure what he did. This company sucks in my opinion do not use.
Hi Daryl,
It sounds like we made a few mistakes throughout the order process and we are sorry. We will follow up with you privately and get your order right out to you.
If you are/were like me you felt if-y about Partzilla. I was skeptical. Thinking, how could partzilla give me what I need how are they better than a dealer?
Well I went through Partzilla and It was the best choice I made for my baby (GSXR 750), and to be frank they are better they give you what you want as well as what you need. Together!
Imagine
Imagine wants and needs coming together at the same damn time? Take it from me then you'll be writing the next review...
Tip for consumers:
Take it from me
Products used:
Motorcycle parts
Thank you, Mario. This is the experience that our team works hard to provide to the best of our ability, thank you for taking the time to leave such a kind review.
Called to make sure I was ordering the correct parts. They quickly helped me order and the parts arrived sooner than expected. I will order from here again!
I needed some parts for our ATV and I came across of this part store. The gentleman who helped me was very knowledgeable, knew exactly what I need (even though I was able only to describe him the parts) and fast. An another company almost sold me a whole ATV. Shipment arrived in time, I would say earlier then I expected it and they were the parts that we wanted.
I would highly recommend them.
Hi Timea,
Thanks for leaving a review. We take great pride in our customer support team and we’re glad to see that you appreciate them as well. Partzilla's got your back for any parts you'll ever need.
This was just a big hassle and I rather have paid retail price for the part then to deal with this company. Box was damaged hence the tire carrier that I ordered was damaged to the extend that it was bent and not useable. Every time I called support I got a different story and finally gave up after 3 weeks of trying to get a replacement and requested a full refund. They would not send out a replacement until I sent the damaged one back even after I explained to them that the original box is so damaged that parts were falling out of the box when I moved it. Of course they left that information out during my prior calls when I was attempting to get this resolved.
* Partzilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Slowest picking and ordering I've ever encountered. Will never order from partzilla again after taking 2 weeks to pick and ship my simple order of a water pump seal. I had the 2 day shipping refunded after it took 2 days to prepare the order. I placed the order on 9-1 and it said available, it is now 9-17 and I still don't have the seals! I will never use this company again and will tell everyone I know how horrible my experience was.
Tip for consumers:
Partzilla is the worst resale company I've ever dealt with.
Products used:
None, never received the oil seals.
Our records indicate that the parts ordered were not in stock when the order was placed. This is notated on the part page, and again at checkout. Unfortunately there is no way currently to link our system to the manufacturer, therefore, all ETAs displayed are best estimates, based on average time it takes for parts to arrive to our distribution center. Once we place the order with the manufacturer and receive updates, we send those out via email. Your order is expected to deliver today (9/18).
Placed order on 5/1, all parts showing in stock. Email said will ship on 5/7. No shipping info after that and it did not ship. Sent two emails with no reply. When you finally speak to someone on 5/12 its magically in the shipping process and will be shipped in a few days..
Hi Paul,
We apologize for the delay in shipping. We're sorry that your two emails to the customer service team went unanswered. I'm glad to hear your item was shipped today. I hope you and your family are safe and well.
This company lies to get your business. The part ordered showed in stock and ships next business day. I placed the order and checked on it next business day. It was pushed back 3 days. This happened repeatedly until I finally had to cancel the order and get from the dealer myself. All they did was push me back 2 weeks longer by saying the part was in stock. I called multiple times and asked them to correct the issue at least on that part and they never did. Still shows in stock right now.
Thank you for your feedback. Our availability of in stock items are shown on the website as ships within 24 hours. Any other status, i.e. “One Business Day” or ships in "2 to 3 days" is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. Unfortunately, the manufacturers do not provide us with live availability, in an electronic format, that would allow us to better communicate lead time to customers. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order. Our first notification of any delay from the manufacturer is after we have ordered the product from them due to us pre-purchasing the item from the manufacturer to preserve the customer's place in line to receive the item. Once notified of any back order, we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.
Items I needed were out of stock. Took a few days longer to get them. I will shop here again.
Shipping to Israel was super fast and the part arrived in 9 days.
In the support side they was very quick an responsive but send me to search the part by myself.
There are some model differences between US and Europe so I've couldn't decide which one is similar to my model, eventually I dig the web in order to find the part id no.
Tip for consumers:
In case you search for specific part make sure you have it's id no. it will make everything easier.
Products used:
Front fender
Thank you for the feedback, we will share it with our team.
Still waiting over a month. Still is not shipped. Have to wait over an hr on hold to talk to someone. To give me excuses why they can't refund me, even tho item has not been shipped yet. Very rude an could care less of your issue. Run away from this place...
Hi Rob,
We are very sorry to hear that you have not had a satisfactory experience with Partzilla.com, we want to make things right. Please contact us at loyalty@partzilla.com with your order number and order information and we will sort this out.
Been buying stuff from Partzilla for a good while and their prices always beat local dealers big time and always have what I need. Customer service is top notch as well. I have mainly purchased OEM parts for bikes and quads and haven't been let down yet. Keep up the good work!
Hi Corey,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
This is the go-to site for my toys. I love the fact that they list every possible model number for a year and make. The parts diagrams are invaluable and broken up into easily understandable groupings. Another thing I think is great is that when you pull up a part for your machine, it shows you all other make, model and years that the same part will fit.
Prices are usually the same or slightly less than other merchants and shipping is very fast.
Hi Cameron,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle and part so you can take it apart and put it back together. We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
I'm sorry to hear that you had such a poor experience with Partzilla, our goal is to always have the parts you need in stock and available for shipment as soon as possible. I understand how frustrating it can be when shipments are delayed.
Items can sometimes have unexpected delays when shipping directly from the manufacturer and we will be getting your order to you as quickly as possible.
Thank you for your feedback.