Partzilla

Easy to order and quick delivery but I am amused at the one dollar charge upfront, I guess it's because it's an international payment says the bank

I have ordered twice from Partzilla; and the majority of the parts were in stock and shipped fast; my second order had a part that would have taken two weeks to be back in stock, a quick call to customer service to remove that part was easy; the representative was courteous and professional, he removed the one part from my order and shipped my remaining parts the next day. I would recommended Partzilla.

Paid $10 for shipping for a single washer and over a week later still not in my state haven't had a shipping update in 3 days

I had to contact customer service because the schematic was at the wrong angle for me to be sure I had the correct- the gentleman who answered was patient & informative, helped me figure out which part I needed & made sure it was in stock. I ordered another part at the same time, both arrived quickly & were exactly what I needed to get my bike back on the road!

I restored two motorcycles in the last two years and Partzilla was there every step of the way. They had almost every part for two early 80's Japanese cycles that needed major work. They were a joy to work with and the only thing I can think of to complain was the just enough to be annoying shipping charge tacked onto each order, there was no free shipping option. But other than that, thanks Partzilla!

They don't tell you when you buy but they use UPS which is by far the worst shipping company. My part was supposed to already be here but it's lost & when I asked for a refund I was told to just keep waiting. Now I have to go through my card to get a refund. Do yourself a favor & order somewhere else until this site starts using a real shipping company.

I placed an order over a week ago for one Jet-Ski hood and a couple decals. Because of the cost, it qualified for free shipping. They contacted me yesterday and told me it would be $153 EXTRA because of the size. I asked them to check with another company because I know the size of the part, and there's no way it would cost even half that amount. The basically did nothing, and just said they have to charge $153 extra or cancel my order. Will never do business with them again. They advertise the lowest price to get the order, then a week later try to squeeze more money out of me. No thanks. Ordered the same parts elsewhere for a few bucks more without paying the $153 extra.

I usually can easily find the parts we need fairly quick, and receive them within a couple of days. If a part is not in stock, I am kept informed of the status, and expected time of it being shipped & delivered.

Cost was low shipping was fast and the part was exact fit

Ordered a part that, according to their website, appeared to be on-hand so I purchased it. A few days later, received an email that there was a delay of a few days. Okay, I can deal with it. The new shipping day comes and goes. Nothing. I contact Partzilla. They don't have the part and don't know when it will come in. Well that would have been good to know before ordering, right? I ordered the merchandise February 24, now they tell me the part won't be available to ship until March 25. Now that really would have been good to know before ordering. I told them to cancel it but get no response from customer service. They suck big time.

Ordered, 2k worth of parts during order process 90% of the parts said in stock ship in 2-3 days, paid for extra shipping that was supposed to ship as parts came in if any unavailable, First shipment was three small parts, two weeks later I check the site it says 90% of parts are in stock still no shipping. Call they tell me they wont ship till all parts are in estimate end of November, when I stressed my concern lady says she will cancel order, I reply I just want the parts with the special shipping I paid for, she says she understands and will have them shipped next day, still nothing, seriously not worth it if you expect to get your parts in any realistic time frame. I have a trip that I needed these parts it was 6 weeks from order date will have to cancel trip unless I can source locally. Checked site again before writing this 90% parts all show in stock.

I found OEM Talon fender flares at Partzilla for less than the Honda dealer and I received them before the dealer said they could get them. All without having to leave my house. I love Partzilla.

Affordable, quick and easy. The item was exactly what it should have been. Thank you

I was looking for replacement turn signals and didn't like flimsy aftermarket LEDs.
Partzilla had factory signals WITH MOUNT and at a decent price!

I've used the site twice now, smalls and recently total rear-end for my 1999 Honda Foreman 450 ES. Much better price then my local Honda shop.
I will continue to shop with Partzilla and recommend to other riders.

New parts installed. Most excellent prices. Everything I ordered was in stock and was delivered very quickly. Thanks for the awesome parts. Buggy is working awesome. Look forward too using partzilla for other extras

Shipping is not the problem, things take a bit long to pull from the warehouse, especially for varied orders.

Still have the good parts that we need, send me the right parts.

I order most of the oe parts for my shop thru these dudes.

I buy parts from these guys all the time i own a repair shop in SF and they have been pretty good about sending items now the prices are all the lowest around and the shipping is free if over $150 so it makes it pretty budget friendly

In stock and ready to ship is the only reason I went with these guys. Part still hasn't shipped a week later. Bike still in pieces waiting. Partzilla Customer service told me I only paid for regular shipping and that I would have had to pay expedited if I really wanted it to me in what for others companies is a normal amount of time. I order a lot of parts but tried these guys for the first and last time.

Long story short one little part got delayed so they delay the whole order there are hidden fees they dont tell you about to do partial shipping. Stay away from this place just canceled my order lets see how the return of my money goes.

I own an ATV business. Partzilla has a wide verity of parts which is good. Now the bad! Poor customer service almost everytime I call. Shipping rates and times are deceiving. They say 2 day shipping or you can expidite for more money. However if you order today at noon won't ship till next day which ends up being 3 days. Website may show item in stock so should arrive in two days but after you order you find out website was incorrect so part is 3-5 days to get to their warehouse then another 2 days to get to you. Partzilla will not split an order so you can go ahead and get what's in stock to keep working with out paying a $5 fee. Free shipping on items over $150 where others are at $75 for free shipping. Change some of these issues and will be great place.

Typical Partzilla story: Ordered part with promise that it would ship in a few days and received no updates after two weeks. I had to call up the company to get a customer service rep to email me an invoice with the ACTUAL information for my order and was hung up on (in the middle of asking a question) immediately after confirming that I'd received the email.

All in all, they're uncommunicative, horribly disorganized, rude, unreliable and I feel like an idiot for ever giving them a chance. This is one company that truly deserves to fail.

The site will tell you ships in 2-3 days but the dates change and keeps getting pushed back You sit on chat over over an hour to get nowhere or they say its shipping today, just for you to check later that day and back to "closed for an emergency". Always something in the last month. Pay for expedited shipping to try to get stuff here quicker. Seems customer service used to be top notch and in last 3-4 months, horrible/non existent. I will hope its better with their "new facility". Otherwise I will have to take my business elsewhere and we are a shop so we spend ALOT of money with them. Time to start seeking out other distributors I guess.