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Partzilla has a rating of 4.3 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
When you service 100 people and 1 has a negative experience he wants to tell the world, the other 99 just go about their lives. I'm sure the others with complaints are sincere, but their experiences were completely opposite of my experience. I ordered a complete seat assembly for a 2014 Honda CB1100. The order was placed late on a Thursday night (standard Free shipping) and the seat arrived the following Thursday: 7&1/2 days later. Details of Order:
1) List price: $391.75 Partzilla price: $269.33 Savings: $122.42
2) Totally FREE shipping and the item was "double boxed" for protection
3) No sales tax or any other fees.
I would gladly order from Partzilla again and would recommend them to others.
Same complaint as many others. Don't waste your money on expedited shipping. It won't get to you any sooner than later than promised. Also, they say when you add item to cart it will tell you availability of part. B. S. It says in stock, then 3 days later you find out it wasn't. So nothing has shipped. After 3 orders, and same crap each order, I am done with partzilla.
I've always had good luck buying parts for my fleet of 1999 Yamaha snowmobiles. This season was no different. Partzilla has very fair pricing and prompt shipping to get parts to me quickly so I can get my sleds back on the trail!
Hi Brad,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I usually go to a motorcycle dealer for parts. This time I decided to check the internet because the parts are for an older Yamaha Roadstar and the line has been discontinued. It was possible that it would take months to obtain the part through the normal channels.
I found Partzilla and they had everything I needed in stock. It was super simple and fast and the prices are great. I am very satisfied and will use Partzilla again.
Tip for consumers:
the part number, model and year of your motorcycle
Products used:
motorcycle parts
We are glad you found the motorcycle parts you were searching for. Thank you for sharing your review and we appreciate your continued support!
I ordered one control arm for my Yamaha Raptor. The order was placed on 06/16/2022. It shows that the part became available on 06/21/2022. It is now 06/27/2022, and my part has still not shipped. I just spent 1.5 hours on hold trying to reach their customer service. The call got dropped, so I tried to call back. Their customer service line says that they had to shut down their phone line due to a high volume of callers. Its 2PM. This site blows chunks, its been over a week and my part hasn't left their warehouse. Their site quoted 1-2 day shipping. Do not order from them if need your part in a timely manor. 0/10 I wouldn't recommend this site to my worst enemy.
Tip for consumers:
Do not expect quick shipping. I've waited over a week and my part hasn't left their warehouse
Products used:
Control arm for Yamaha Raptor
Thank you for bringing this to our attention, we're sorry to hear that your order has not shipped as quickly as you expected. Our goal is to get your parts to you as soon as possible and we apologize for any inconvenience this may have caused.
Always found the hard to find parts here at part zilla ( I drive older bikes). Good prices and shipping times. I don't think I've needed to look anywhere else when shopping for parts especially carb components.
Hi Caleb,
Partzilla.com is the premier OEM parts dealer and distributor. Our goal is to get you up and running whether you need genuine parts, an aftermarket upgrade, or a component diagram to help you take it apart and put it back together. We sell OEM parts for Honda, Kawasaki, Polaris, Can-Am, Suzuki, Arctic Cat, Sea-Doo, Ski-Doo and Yamaha motorcycles, ATVs, PWCs, and snowmobiles. We also carry thousands of aftermarket parts and OEM accessories. No matter how old or new or how hard to find we've got your back. We are glad you ordered from us and that your experience with us was just what you were hoping for. We look forward to your next order.
I sent an email to adjust my order and they emailed me back the same day, which is very rare when shopping online. When I changed my mind last minute I called their office and they fixed it right away and promised to ship the parts that day. I have ordered from them in the past and the shipping was prompt and prices were competitive.
We enjoy the best customer service with Partzilla. The staff is knowledgeable and efficient, helpful and always make us feel appreciated.
Thank everyone for great service.
I ordered 2 small parts 2 weeks ago due to their statement that they shipped within 24 hours. 1 week later I got the package and one part was missing. I immediately called them and they said they would expedite the order and I should get it in a couple of days. Another week goes by and I get an email saying that my part was shipped yesterday (six days after they said it would be here in a couple of days). I am extremely dissatisfied with their customer service and won't be ordering from them again.
Hi Stephen,
We understand your frustration. We are sorry that we are not able to deliver the parts as quickly as our customers are used to. UPS is dealing with delays in all areas of the shipping process and our team is doing the best they can during this challenging time and we appreciate your continued patience. We hope you will give us another chance in the future as things start to return to normal.
Partzilla has a good selection and good prices. However, I have on several occasions been very disappointed that an item labeled "in stock" is actually not. Also, items that are in stock are often held hostage to those that aren't when on the same order. I understand trying to keep costs down but just updating the shipping estimates on the public side of the site would alleviate this.
Hi Logan,
Regarding the hold up of orders, we highly recommend splitting up your order so you can receive the parts that are ready first. That can be done through a simple call to our amazing customer service team who can get that settled immediately. Regarding the in-stock issue, as a rule of thumb whenever a part says that it is "In Stock" we have it on hand and will ship it immediately. Whenever a part will "Ships in 1-2 days" or "Ships in 1-4 days", that is our estimate of how long it will take the manufacturer to deliver the part to us. Sometimes parts take longer when the manufacturer is late or there is a hold up in the order. We hope you will order from us again, with an amazing selection of OEM parts and great prices, we are hard to beat!
It was quick and easy. Parts were a perfect OEM fit that made the job quick and simple.
So, 30 days after I placed the order online I get an email stating my items have shipped. THIRTY freaking days! Now I'm waiting to see if they got the order right. This will be my last order with these people,,,
Available does NOT mean in stock OR even still available from the manufacturer... they are, by their own customer service reps, just trolling for sales and leaving the naive customers waiting for parts promised and never arriving... AVoiD! Partzilla and firedog... your repair plans will be ruined... best wishes from victor in virginia 06/07/2019
Hi Victor,
We are sorry to hear that you didn't have a great experience with Partzilla. With over 3 million parts shipped around the world to hundreds of thousands of happy customers, we assure you, we are not trolling anybody. While we have nearly all the parts seen on our website in stock, we do not have them all. We make sure to notify the customer if the part he/she ordered is not in stock, we then order the part for him/her from the manufacturer. Unfortunately, sometimes even the manufacturer can be delayed, and sometimes even for up to a month. In cases like these, the status of these parts is for the most part out of our hands until it arrives at one of our 2 East and West coast distribution centers where it is immediately shipped out to the customer. We hope you understand that we would never leave our customers without their parts, if you haven't received your parts yet please contact us at Loyalty@partzilla.com with your order number and our customer service team will look into it.
He always has the spare part I need, his customer service is very good, something negative is that I do not like that having an order please make a single shipment not two. Thank you very much for your excellent service
Hi Juan,
Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
I ordered a fuel pump online, paid nearly $200 for the pump for it to be received not in working order. When I contacted Customer Service I was told I can only exchange the part for the same item. The agent was rude and borderline yelled at me when I told him that online no where does it say I cannot get a refund for my part. How do you sell parts that are defective (they don't work) then not offer a refund to your customers? I'm a VERY dissatisfied customer.
Hi Lisa,
We sincerely apologize for the service you received and the defective pump. We hold ourselves to a high standard of customer service. We sent you a direct message so we can work toward a refund and we hope to hear back very soon.
Similar experience as a lot of the reviews on here. I ordered my parts. The site showed that they were in stock. 2 days later I got an email telling me they were on backorder with no ETA. I waited a few weeks before calling customer service. When I finally called they told me that it was likely that my part had been picked but not shipped yet and blamed it on the fact that it was coming from Japan. When I asked if that meant my part must be shipping soon, he said yes. Now several more weeks have passed and no update. I ordered this part on March 20 and today is May 24th.
Tip for consumers:
I would recommend looking elsewhere for your parts.
Products used:
Still haven't received any!
Thank you for your review of Partzilla, we are sorry to hear that you have had such a negative experience.
We try our best to keep accurate stock levels on our website, but the current supply chain issues across the country are causing unexpected delays. We truly appreciate your feedback.
I recently ordered several items from partzilla but while tracking my packages there was a mix up between fedex and the shipper. Lucky apron contacting partzilla off the issue they looked into and resolved the issue immediately. Shipped my returned items In two days next day air and I couldn't be more satisfied with their outstanding service. I will continue ordering form this company for as long as they are in business-loyal customer
Tip for consumers:
Everything is fully detailed with full diagram so there is no way you can order the wrong part. Also showed part number if you received a part number from another location to match
Products used:
Yamaha motorcycle parts
We are excited to hear you appreciated the diagrams. We also want to thank you for your patience and loyalty, Daquan.
HAD A SLIGHT PROBLEM WITH 1ST ORDER, ABOUT SHIPPING, BUT TO MY SURPRISE! THEY REFUNDED ME SHIPPING COST WITHOUT ASKING! THANK YOU. THE 2ND ORDER WAS SMOOTH SAILING, CORRECT PART WITH SUPER FAST SHIPPING, THIS IS WHAT I CALL GREEAAAT CUSTOMER SERVICE, WILL BUY FROM AGAIN!
They beat everyone's prices but next time I'll pay an extra 10 bucks to get my parts delivered on time from their competitor. Bad experience talking with one of their customer service folks as well when I called in wondering where my parts were, then lied when they said parts were shipped and would arrive in two days. " They hadn't even shipped yet".
Won't be ordering from them again...
We never try to mislead or misinform our customers. Our goal is to deliver your parts as fast as we possibly can at the lowest price. When a part is in stock, it says on the product page IN STOCK and will be shipped immediately. There are certain times when we don't have the part in stock and we have to wait for the manufacturer to deliver us the part. Whenever that happens, the part page says "Ships in 1-2 days" or "Ships in 2-3 days." Since we don't have a way to know how long the part will take to arrive from the manufacturer, we are unable to update the ETA for the part. I know this is frustrating, but I do not want to leave you with the misimpression that we are trying to mislead you in any way. We hope you give Partzilla another chance.
Talk about fast, I placed an order in the evening after hours and the next morning got an email that my merchandise had already shipped. Unbelievable. Partszilla is always easy and prompt to deal with.
Hi Chris -
I think you may have mistakenly clicked the "1-star" rating in error, as it seems like you had an amazing experience with us! Thank you for your loyalty and please take a moment to update your review -- it will really mean a lot to us!
I'm a small business that provides a service to the local riding community. At some point in early 2018 you guys devcided to discontinue my commercial discount. Every penny counts but ya'll decided that you needed those pennies more than me. Western Hills Honda sells me Honda and Yamaha parts at 5% over cost. Once I find another supplier for Suzuki and Kawasaki parts at commercial prices I'll be gone. And the wine cards, please just stop. Max BMW sells me parts at commercial rates and they send me M&Ms. You asked.
Hello Scott,
Thank you for bringing this to our attention. We will look further into the issue regarding your commercial discount, and we will get back to you shortly.
On 6/8/22 I ordered an air filter on order # 11-*******. I received a confirmation on it but nothing else. I called last week and after several calls got through to customer service. At that time I told the lady I had not received anything on shipping or anything. She said I should have but because of the confusion on Partzilla staff on following up would have it overnighted and should have by Thursday or Friday. Still here it is Monday evening and still have not received my part. I had cancel a trip we had planned for this past weekend because I was taking this motorcycle with me. This was my first time ordering from Partzilla but my brother as been using this company for years and recommended that should order from them also. I tried calling twice today and each time got a voice prompt that there was a two hour wait. So if and when I ever receive my part maybe then I'll give a review on my experience with Partzilla
I am sorry to hear that you have not yet received your order for an air filter. I can understand how this would be frustrating.
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this issue. Despite high call volume, our customer support team is always working hard to help as quickly as possible while also ensuring each call receives the care we strive for.
My bike fell over, and although the damage was to plastic only Partzilla made the process of ordering OEM parts a breeze. Jonathan, a service representative, went way out of his way to answer my very specific questions. Very impressed by their service and willingness to dedicate time and effort to their customers.
Hi Eric,
Thanks for your nice review, we appreciate our customers feedback and so does our amazing customer service team. We try to be knowledgeable and helpful and efficient so that our customers receive their parts fast and without hassle. At Partzilla our goal is to get you the parts you need easily so you can go back to doing what you love. We look forward to your next order.
As of right now I am still waiting for 2 gaskets and a bolt kit. We aren't in 2001 anymore this is ridiculous. Until the isssue is resolved my review stands. Only 2 stars because they were one of few to have the part.
No delivery to this day.
Hi Lance,
We appreciate you reaching out to us and bringing this to our attention. Please contact us at loyalty@partzilla.com with your full name and order number and we will look into this. We want you to get back to doing what you love, and we are going to do everything we can to get you your parts.
Service is as it always has been, good. I know with the craziness out there right now, referring to Covid-19 things are worse. But I have to say I don't think anything has changed when it comes to shipping, these guys are slow. 4 days before they decided to do anything. I wonder if they just have one person shipping everything. Either way guys, you need to step up into the present. Most places now days ship same day and they pride themselves on being able to do that. Catch up to what everyone else is doing. Thanks.
Hi Darryl,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future and we appreciate your feedback.
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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Hi Kris,
We are very sorry for any miscommunication between us. When a part says "Ships in 1-2 days", what that really means is that we will receive the part soon from the manufacturers and we will ship it as fast as we can. We have no way of knowing how fast a part we don't have in stock will arrive so that is only an estimate. We hope you give us another chance.