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Partzilla has a rating of 4.3 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
Found what I needed, it shipped quick, got here quick, was exactly what I ordered.
Parts that are Needed are never here fast enough, so far I can get any OEM pat I need. The site is very easy to use with official diagrams, part pictures, and dealer part numbers. I own two side by side and don't need to waste time on aftermarket parts.
Placed few orders while aware about the shipping fees. The parts took more than published to arrive and the worst surprise was the post officer asking me extra money for the foreign customs fees absolutely not mentioned at the moment of the ordering. At the end I paid these parts more than I would have in a normal Honda shop
Hi Mattia,
We are very sorry that you feel we were unfair. We clearly state that "Any duties, taxes, brokerage, or other import fees assessed by customs are the responsibility of the recipient." We hope you give us another chance.
I have ordered parts from Partzilla for a few years now and there's never been a problem. Quantities are always perfect with no mistakes on any parts ordered. Plus they offer free shipping on orders totaling $150.00. I recommend them to my friends often as it was a friend who introduced them to me. Very satisfied!
Hi Robert,
Thanks for leaving a review, we appreciate it. We care about our customers, and our excellent customer service team make Boats.net the go-to parts dealer for thousands of boating enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great, and we look forward to your next order.
Friendlier customer service would be nice. Faster shipping! When you pay for faster shipping and go on to track your package 5 days later and it's still preparing, when everything you ordered said in stock, it's a little irritating. Other than that it's great.
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Great looking tires a lot more tread depth than expected, shipping free and on time,see how they hold up now,will be purchasing next set of tires from sunf
Im not star struck or anything. Could be better, Could be worse. I got the part i needed, though it could be cheaper
Any vehicle with moving parts experiences wear over time and renovation and replacement are necessary. My 1966 Honda CL160 is a one-year model and whilst cycle parts, i. E. tanks, fenders, etc., are thin on the ground some 66+ years later, Partzilla is my one-stop source for all of the other parts on the bike. Yes, they have them all. All of the weird bits like oem fasteners, carburettor parts, etc., etc. at reasonable prices and express shipping; everything you need to keep your ride on the road. Thanks to Partszilla, "I'm gonna turn on the lights and ride my Honda tonight."
Tip for consumers:
They are very comprehensive and reliable. I have ordered from them numerous times and have never been disappointed. The proof is my '66 Honda CL160 which still runs and looks good 66 years on thanks to Partszilla.
Products used:
Carburettor floats, numerous fasteners, gaskets, rubber bits, shift lever, etc.
Thanks so much, William!
3 weeks to get 1 part that Partzilla claimed to have in stock is unacceptable! No ands' or if's about it, just unacceptable!.
Save your self time and heartache! When you call to speak to someone, and your number 100+ in the phone queue, says a lot about people calling in to complain no less.
Be Ware and Stay Away from PartZilla! Just look at their average star rating on this site alone!
Hello Isaac,
We are sorry to hear that you are disappointed in your experience with Partzilla, if anything wasn't made clear to you we will try to straighten it out. Whenever a part on our website says that it is "IN STOCK" it means we have it on hand and ready to ship. When the part page says that the part "Ships in 1-2 days" or "1-3 days" it means we do not have the product in stock and we are waiting to receive it from the manufacturer, whenever we have a part on backorder we make sure to notify the customer of its status and we try to be as transparent as possible with our customers. I hope this clears up any confusion and if you have any other questions or concerns, please contact me at loyalty@partzilla.com.
Very easy to order and is delivered fast also received real artic cat parts
Fast, accurate, great communication, and delivered when expected.
Partzilla always has the correct parts at great prices!
9 out of 10 times parts are readily available. Shipment is fast and pricing is good. Sometimes hard to find parts need to be ordered in and shipping takes longer but still overall always a good experience.
Hi Shawn,
We are glad you took the time to leave a review. We appreciate hearing feedback and we are really happy to hear your experience with Partzilla was just what you were hoping for. With an amazing selection of parts, fast shipping and the best value around make us hard to beat. We hope to see you order from us again soon!
Placed my order on June 17th. 2 parts were stated as available and 2 parts would be available on June 20th. I have called numerous times and keep getting the run around. Oh were having warehouse issues, emergencies, blah blah blah. Last Thursday George said they were shipping out and I would see them shortly. As of today the order status still says the same thing. I wont use them again. Very, very disappointed!
Products used:
None!
I'm sorry to hear about the difficulties you've been experiencing with your Partzilla order. We are working very hard to ship your order as soon as possible and truly appreciate your patience.
Thank you.
We have been using Partzilla for Over 3 of the 7 Years of business. We sill not trust anyone else to do the level of service they continue to uphold. Parts always In stock 90% of the time. Thank You Partzilla
Hi Caleb,
Thanks for your nice review! For years, Boats.net has been hustling to help our customers find the right upgrade, fit, or fix. We work hard, we play hard, and we are honored to serve dedicated boating enthusiasts like you. We look forward to your next order from us!
I ordered all new plastics and brush guard for my daughters wheeler. They sent everything except the brush guard in a timely manner. I was very happy with the pricing and quality. But it took them 2 1/2 months to send the brush guard. I could not start the project without this piece. My daughter has been waiting for us to start this together.
Hi Henry,
We are really sorry that we weren't as clear as we could have been about the time it will take us to deliver the front bumper. We don't want to lose a valuable customer like you and I want to make things right. I sent a direct message and I hope we can get on the same page and turn this into a positive experience. We hope you give us another chance.
When I need a part for my Yamaha, I rely on Partzilla. They generally have the part I need in stock and at a lower price than other part houses. They usually get my order to me in a couple of days.
Their customer service is top-notch. They are helpful and go the extra mile to make sure their customer is satisfied.
Give them a try. You won't be disappointed.
Hi Dan,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I have used Partzilla a few times. I gave them four instead of five stars, because a couple of times the part showed in stock but was not. The service is great. When this happens I am notified and the order is corrected. I understand that some of the parts I am looking for are for old units, early 90's. But I would like to say, some of their competitors do offer non- OEM options. Which works well for some of the parts I need. Like screws/bolts, washers and nuts. Other sites have them, non-OEM but are to factory specs/size and they work fine. It would be nice if they would offer this option.
Hi AI,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. Thanks for the feedback, we will look into this and see what we can do. We hope you order from us again!
Placed several orders for OEM parts for about $1.5k. Availability for 80% of ordered parts was badly incorrect.
Translation from PartZilla speak for most parts in my orders:
"In stock" --> "maybe it will be available to ship within a week"
"Available in 2-3 days" --> "available to ship in 2-3 weeks, we will keep changing expected availability date by three days every time you call us"
"Available in 3-4 days" --> "A deep back-order, we do not know when it is available"
I have cancelled all my orders, re-ordered from other places who are honest about 1-3 weeks lead time or when parts are on a back order and not really available any time soon.
One star for a nice and user friendly web site and the ability cancel orders. Use it to find proper part numbers, cancel and re-order elsewhere if "in stock" parts are not shipped "within 24 hours" as promised. Even better, just never order -- you will be disappointed.
Hi Vadim,
We are very sorry to read your review of our company. We hope you understand that currently, all parts are taking longer than usual to arrive due to the health crisis. We have the largest selection of in-stock OEM parts online, and it shouldn't take very long for most of your parts to be shipped.
When a part is listed as expected to "Ship in 2-3 Days" it means that the part you are looking at is not currently in our warehouse and is expected to take 2-3 days to arrive from the manufacturer. Unfortunately, our estimates are based on information we receive from the manufacturer, and occasionally it is inaccurate and can be changed after you order.
We hope this helps clear up any miscommunications you had regarding our shipping and that you will reconsider and give us another chance.
I've purchased many items from Partszilla and frequently use their online parts catalogs. Their prices are hard to beat and the parts in stock or not on back order come quickly!
Definitely a fan and will continue to use them as one of my main part sources.
Tip for consumers:
If you purchase a minimum amount, can’t remember how much as I usually easily meet it, they provide fast, free shipping
Products used:
OEM Yamaha parts
Thank you for sharing your wonderful review and we look forward to your continued support!
I purchased two oem kawasaki parts from partzilla after reading the description that said "ships in 3-6 business days. Shortly after ordering I received an e-mail saying "Backordered no ETA". Its been over a month and I still have not received any parts. I like using partzilla, but their in stock/shipping descriptions are misleading.
Hi Chris,
We understand how frustrating it is to wait for a back-ordered part. We rely on the manufacturers shipping estimates when labeling an out-of-stock part. Sometimes we receive inaccurate shipping estimates from the manufacturer and we are sorry we weren't clearer. If you have any other questions regarding your order, our customer service team will be glad to help. We hope you give us another chance.
Ordered a handful of Honda parts, great pricing, and shipped on time. Parts packed well. These guys are great. Last year they even had a Free Shipping promotion around Black Friday, made it a perfect time to order for off-season maintenance requirements. I'm accumulating a list of parts for my next order.
Hi Daniel,
Thank you for taking the time to write about your experience. It is wonderful to hear that we could provide you with the excellent experience we strive to provide all our customers. We offer free shipping year-round on all orders over $149 in the contiguous U.S., and we look forward to working with you again very soon.
Fast shipping and quality parts. Will order from here again and highly recommend
We order from Partzilla on a regular basis there products are easy to search online and the site tells you if they have it in stock or have to order it which is very helpful. When calling in their staff is always very helpful and go above and beyond to solve any issues or to help with ordering parts.
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We offer expedited shipping if you are ever in a hurry. We are glad you had a great experience with us and we look forward to your next order!