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Partzilla has a rating of 4.3 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
I am Still trying to figure out if this is a scam. I don't know if parts actually take a week to come off the shelf but when I call to get it figured out the number doesn't even work. Hopefully someone from partzilla reads this and can help. Or Hey, If its a scam just let me know so I can get my parts elsewhere.
It was very good got the parts I needed
Also the info videos are very helpful
I am ordering parts from Partszilla on a regular basis and find the service excellent.
They send parts to here in New Zealand and the delivery times are amazing.
It does help if you are a commercial customer as there is more detailed information regarding the availability of parts. Generally I am very happy with their service.
This company does not respond via email or phone. After 2.5 hours on hold I got disconnected. After 10 emails I receive generic email about covid. If you have any issues during covid expect no response.
Hi L,
We are sorry that you had a disappointing experience. This has been a busy and challenging time and we are working hard to get to each and every customer. We appreciate your continued patience and we want to work this out and regain your trust. We sent you a direct message so we can look into your order and we hope to hear back shortly.
The ordering process was about as easy as one could ask for. Parts were delivered ahead of schedule. I had looked on other sites but found Partzilla to be the easiest one to navigate and had a variety that was unmatched. I highly recommend them for anyone and will be using them for future orders.
Hi Chris,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We look forward to your next order!
Brilliant service. All the parts I needed were in stock, sensible prices. The guys I communicated with via email were very clued up and knowledgeable about the parts I needed. All parts shipped securely to the UK in just under a week. I would highly recommend Partzilla.
Tip for consumers:
Great, easy to use catalogues. All the parts are listed and shown. Easy to order.
Products used:
Motorcycle parts
Thank you for the great review and recommendation, Ray. We look forward to your next purchase!
Buyer beware. I ordered a part that was just under the free shipping threshold, so I added an additional item to compensate that. Unfortunately for me the add on part, that said in stock became out of stock a week later, and is on a 2 month back order. That means for me that my original purchase is not going to ship until the 2 month back order add on is in. GREAT! BOLD letters under everything on their website says "FAST SHIPPING"... atleast notify your customers. Thanks for nothing. We will not be ordering anything from you again
* Partzilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We certainly do apologize for any inconvenience this has caused. We will reach out to you directly.
Horrible shipping department
They do not use packing and have damaged critical internal motor parts from loose parts banging into each other this is happened both times I have placed an order I will not use them again
Products used:
Motor parts
Hi Seth,
We are sorry to hear that both times you ordered from Partzilla you received your parts damaged. We will be looking into exactly what caused that and seeing what we can do to prevent issues like this from occurring in the future. We sent you a direct message so that we can assess the damage to your parts and work with you on a resolution.
I ordered a part for my bike and next thing I know it's back ordered without an eta. It's been weeks and still no estimated time of arrival for my order so I asked for a refund, no response! Completely unprofessional!
Tip for consumers:
Use Rocky Mountain ATV
We are truly sorry your order was back ordered. Unexpected delays beyond our control can occur when items are shipped directly from the manufacturer. It is always our #1 priority to ship all orders out as soon as possible. We hope you give us another chance.
Great products but I think sales would increase is you had free shipping with $50 purchase
I called in on Friday to order a part for overnight. Customer service associate said, "sure, that overnight will be $35." I paid and then arranged for my mechanic and shop time. Come to find out, no, the shipment will not arrive overnight, I had to be a shipping expert and know that Saturday shipment is a completely different thing and the associate did not bother to tell me that. I called back on Saturday to explain the situation, ask for a refund for my overnight charge that was not actually overnight-- and asked how requesting "overnight" means 3 days later-- they said I can go suck it basically. Partzilla are crumby dishonest jerks.
Order now, wait over a month to get your order. All items listed as in stock, but they cant pick them off the shelf and send them in a timely manner. Support your local shops and pay a couple bucks more rather than wait weeks for them to ship you your stuff
Hi A.,
We are incredibly sorry for the extended delays. You shouldn't have to wait over a month to receive your parts, even with the current world health crisis. We sent you a direct message so we can check in on the status of your order.
I am working on several vintage Honda bikes for which in some cases it is very hard to find parts. These guys had the parts I was looking for. Easy transaction and fast delivery. I will come back for parts I need in the future. Highly recommended!
Products used:
parts for vintage bikes
We are excited to hear you got the parts for your vintage Honda bikes. Thank you for the kind review. We look forward to your next order!
I have been using Partzilla.com for over 2 years for my Kawasaki Ninja and have always found the part I needed for the maintenance, repair or fix. All parts are OEM and exactly as ordered. Always packaged and shipped well an on time as promised. Great site.
Hi Gary,
We are glad you had a good experience with Partzilla. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!
Ordered from these guys more than once. Only if it is the best price with S&H. Always get exactly what I order, for the exact price I expect, and always on time. I never ask for or pay for expedited or fast shipping. Just whatever is cheapest.
Hi Berf,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
Found the part I needed on the website, ordered online, and received my shipment very fast.
Delivery of parts are usually good, when ups delivers to postal service is where you have a problem. I live in the state in which its shipped from GA. UPS brings it to macon postal hub for delivery. It takes 2 days for delivery.
Hi Michael,
We are sorry that there have been delays recently for you. We hope you give us another chance to deliver the very best OEM parts around and we hope to earn a 5-star review from you.
Ordered a speedometer cable and had it within a few days as expected. The cable has worked great and I have had no issues with it. I plan to get more from Partzilla as I finish getting my bike ready for some fall riding!
Hi John,
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We are glad you had a great experience with us and we look forward to your next order. We are here to make this fall your best riding season yet!
First order i bought was only ship a week after because 1 parts was not available they never told me on day 2 i made another order they should have combine my 2 order together but they did not they charge me full price. Anyway after a week it suppose to be ship i look with ups and they still waiting for the package that is week 2 im very piss right now i use to buy oem parts with them once in a while but now im done there alot more website where you can buy oem parts out there. Thank you and have a nice day
Hi Ricko - I am sorry to hear about your recent experience with Partzilla, and I hope you give us another chance to see us at our very best. Partzilla sells OEM parts for over 35,000 unique year/make/model vehicle combinations, which means we have millions of unique OEM parts for sale on our website, and the largest in-stock inventory in the industry, but some hard to find parts do take additional time for us to receive from the manufactuer.
Regarding combined shipping, that is always available as an option for customers to save money, however, it will mean the package will not ship to you until all items you are ordered are in-house, which may result in further delays.
You pay to have the parts shipped. They don't fit. You pay to ship them back. To add insult to injury they charge a RESTOCKING fee for their mistake. Obviously this company has no interest in repeat customers!
Always use Partzilla, great ease of find parts, fast shipping and always on point
Trust partzilla in a day where most companies are overrun and understaffed delivering poor service and wrong parts, these guys are the best!
Neill
Hi Neil,
We are so glad to have customers like you. Thanks for your valued feedback, we look forward to seeing you order from us again!
For me, their only problem is with the website and online ordering. Too many items on the website don't show a price unless you sign in. I can't sign in. After entering my email and password to sign in, everything is erased. I tried to reset my password to no avail. Customer service/tech support was no help. So now I have to call them to find out a price and to make an order. What a pain, as I can only order during business hours.
Hi Tim,
We are sorry to hear that you are not satisfied with our website. If you still have troubles logging in, email us at loyalty@partzilla.com and we will get in touch regarding the best way to solve this. We are glad to hear that you have had great experiences with us in general and we hope once the email issue is resolved, we can earn a 5-star review.
I bought parts from parts Zila what we're supposed to be delivered five days later today everything look like it was on track until the day after the parts are supposed to arrive and they did not arrive. When I checked back with the website for partszila, it still showed my parts were being processed, but when I sent a text message to ask about my parts, they informed me that those parts are on back order and they didn't even have them so they essentially put me five days behind on ordering my parts for somebody that would deliver as they promise
Everything is fast and easy! Great prices too. I love the fact that they have diagrams for everything so you know exactly where the part your shopping for is located, and in which order to install them. Very fast shipping too!
Hi Alfonso,
We know how important it is to our customers that they know the status of their parts. We like to be as transparent as possible and we hope this provides the very best experience for our loyal customers. We look forward to your next order!
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Hi Patrick,
We assure you Partzilla is not a scam. This is the first time we have heard that any of our customers have had an issue regarding the phone number. To reach our customer support team you can use the following phone number: 877-473-4595. We hope everything works out.