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Partzilla has a rating of 4.3 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
After I place my order on line and paying through PayPal I noticed that PayPal had the wrong address and my parts were going to my old house address. I called customer service and got all the help I needed to cancel that order and reorder ( the only way to do it if paid through PayPal) to the correct address. Quick, easy, no hassle.
Everything I needed and more - very efficient website and received products on time.
All the parts showed up in a quick time frame. I enjoy being able to order small bits and bobs that need replacement.
Ordered the incorrect parts and had no issues returning them. Now ordering more parts.
Does not fit my Honda 2003 ex250 the shipping is almost as much as the part not worth sending back total loss of $23 I was going to order the seat but I'm afraid I'm going to have the same problem
Part got here here on time and was the right part, Thanks for the fix!
Had exactly what I need with a quick delivery - thank you
Easy to order online. Parts were delivered in the time stated when ordered.
Always has the original parts I need for my motorcycle. Pricing is fair. No need to look anywhere else!
Paid for expedited shipping. Called and asked lady that answered to please make sure the part got shipped asap. She checked said it was being pulled coming from Atlanta no issues. First update I got showed Part in Utah. Ordered on a Wed did not receive until the following Tues. 1-3 day shipping? Took 6 days
Very easy to look up the parts I needed and checkout was simple. Fast delivery time too. I will definitely continue to use your site for future purchases!
The part I ordered and paid to overnight to me was given the wrong ZIP Code therefore it took two days instead of the one day which I had paid $40 for to get to me so I could get my vehicle fixed.
Thank you for reaching out. We’re very sorry to hear your most recent experience with Partzilla.com had some bumps in the road. As a courtesy, we have refunded half of your shipping. Your satisfaction is our top priority and we hope to do more business with you soon. Wishing you a great summer of riding!
Got what I needed in a good time frame. I'm sure I'll be ordering from them again when parts are needed.
I was able to find the parts I needed. However, I tried to cancel my order about 4 hours after placing it because I found the part locally. I was told the order was already "in process" and I could not be refunded. It then took almost 5 days to recieve it. I was mostly frustrated I couldn't cancel the order and had to wait as long as I did for the part. I did appreciate they use genuine OEM parts though.
Thank you so much for reaching out to us. We apologize if the processing time was too quick for your order. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
Good prices, fast shipping.nice an easy...will buy again from partzilla ++++
Straightforward, easy and at a reasonably good price
Hassle free ordering, item arrived with notifications ahead of arrival.the agent who took my order took time to check my vin # from the moto to make sure it was the correct part. Great service!
Partzilla has an excellent inventory of OE parts as well as some very good aftermarket products.
I ordered on a Wednesday and it arrived Friday. Couldn't believe it. Got the 4 wheeler up and running Saturday. Great service!
Was very good, although your shipping charges were almost as much as the part itself. That pisses me off!
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.
Ended up with an incorrect part, and Partzilla owned the mistake and went good on everything. Had the replacement part in 2 days and they paid return shipping on the incorrect part. Excellent customer service! Will continue to do business with these folks!
I run a repair facility, and paid for expedited shipping. This did not happen, and I missed the target date I had for the customer. I have another employee, and he had an issue with shipping last week as well.
Thank you for your feedback. We sincerely apologize for the carrier delay. We show a partial refund was issued for the delay on delivery. Please allow 3-5 business days for this to credit back to the original payment method. If we can be of future assistance please reach out to our customer service team.
Quick and easy ordering, fair pricing, well packaged, speedy delivery, and now I can see my dash lights easily again, even in the sunlight! Thank you!
I had ordered several parts and a drive chain for a motorcycle and when they showed up there was no master link for chain. I replied in a survey that i was disappointed there was no link. I thought that would be the end of it but i received a phone call from a customer service rep who saw my comment and he offered to send me a master link. I was surprised and grateful. I didnt think anyone ever followed up on those reviews. Way to go Partzilla!
Very good communication and excellent service in addition to very good products and parts
Gain trust and grow your business with customer reviews.
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Thank you for your feedback. Our agents are available to assist you Monday-Friday 8:00AM-7:00PM EST with any technical questions you may have as well as assisting you with a return. Please do not hesitate to reach out to our team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.