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Partzilla has a rating of 4.3 stars from 1,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
Carburetor bowl gasket $18. Tiny plastic connector for throttle sensor $18. Shipping $10. Both parts could have been shipped in an envelope for a first class stamp $0.60. Guess I'm just too old for these prices.
I bought a thermostat and the website said it fit my model 07 yamaha R6 and they sent a total different thermostat that didn't even fit
Thanks for getting parts out to me ASAP at a good price. Very much appreciated.
Was fast and easy had no problem ordering Wil do it again. Thanks a million.
Parts arrived earlier the told and exactly as ordered Will be ordering again I am sure
When an item says in stock in 2-3 days, that is a gross exaggeration. If the item doesn't say In stock, I would not purchase it from here. You might get it next week, you might wait 6 months. I've tried to wait on tons of items from them, nothing has ever been "in stock in 2-3 days". They also will get your item that "ships free" and call you later to make you pay shipping. If you need something within weeks go elsewhere but if your main concern is cost, they are definitely the cheapest around. It's the only reason I still order from them.
I found the parts I wanted. The exploded views were easy to read. The descriptions were precise. Delivery was quick.
It was good and fairly easy. Only dissatisfied with the cost of shipping, it was 7 dollars for shipping for a motorcycle blank key.
Worked like it was supposed to. Shipped and received in a timely manner. The only thing that might have been better is if you offer a gasket to go with it or a message stating you might need a gasket. Other wise no complaints.
We thank you for your feedback. Typically on the diagrams for your model it would show all the parts listed for what you would need. You can always reach out to our customer support line as well and we can assist you with what you may need to go with the part. We thank you for your business and hope to hear from you soon.
I suppost of got a OEM belt for my 2017 arctic cat 500 4 wheel drive,but it sure don't look to durable,but We gonna See Personally I have went through stronger belts than this one and it did last Ethier so this belt is my last Time If it breaks in the next 2 years its gone
Thank you so much for reaching out to us. I see that the OEM part was ordered so it will be same piece that came on the machine when it was bought new. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
Very pleased! In stock vintage parts for my restorations. Decent shipping prices compared to your competitors.
Whenever I need a specific part for my quad Partzilla is the place to go. Clear diagrams and extensive selection. Great customer service
Easy order process. I even received 20% off at checkout. Shipped quickly. Part was exactly as advertised.
I would definitely buy from Partzilla again.
No one had this part in stock except for Partzilla. Thank you for keeping parts like this in stock. I will be looking here first for my next parts.
Great customer service service I received the time and the Patience that I was looking for and I received a bunch of different size tires and I'm picking out the ones that I'm going to buy and we'll get back to you
Solid. Quick turnaround. Good products and prices. Would buy from again.
I never got my oil filter. Other than that, it was pretty good
Ordered 4 parts for a can am. Bill total was $280. Before the parts arrived. I called to cancel the order due to my machine got totaled. They started the refund process. As soon as I got the parts that day I went to ups to send the items back. The shipping cost to return the items came out to $150 to send them back. (Which is not partzillas fault) just amazed that the shipping was $150 to ship back the parts costed $150 when the order was $280…. I was thinking they would atleast create the label to have the parts shipped back. Kinda like Amazon. So I am stuck with the parts to sell myself. Just Frustrating.
Good afternoon Drew,
Thank you so much for reaching out to us. I see we waived the oversized shipping when sending out the parts so we do not offer a return label. We apologize for any inconvenience. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
Ordered a taillight bulb for a Honda it came quick and what was expected, 2nd order was for an in stock item a license plate bracket for a Yamaha again it was listed in stock so I purchased it... The next day got an email saying eta changed an would be sent Sept. That was 5 months away from the order date then another email saying it would be here next month and they keep switching around days in the same week on when it's expected to arrive! I woulda appreciated honesty if it was out of stock I wouldn't have ordered the item
Thank you for your feedback. Our availability of in stock items are shown on the website as ships within 24 hours. Any other status, i.e. “One Business Day” or ships in "2 to 3 days" is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. Unfortunately, the manufacturers do not provide us with live availability, in an electronic format, that would allow us to better communicate lead time to customers. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order. Our first notification of any delay from the manufacturer is after we have ordered the product from them due to us pre-purchasing the item from the manufacturer to preserve the customer's place in line to receive the item. Once notified of any back order, we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.
Always saying 2-3 days and charging for expedited shipping and using the cheapest parcel possible even though customer pays the extra for expedited shipping
Thank you for your feedback. We apologize for the carrier delay. Our records indicate you have reached out to customer service and a refund for shipping was issued. Please allow 3-5 business days for this to credit back. If we can be of further assistance please reach out to our customer service team.
Need to update can-am parts diagrams.
A lot of parts say unavailable. Doesn't give you a superseded number. I have to google the old part to find the superseded number.
Thank you for your feedback. We do apologize for any inconvenience this may have caused you. Our agents are available to assist you Monday-Friday 8:00AM-7:00PM EST. If you need help, please do not hesitate to reach out to our team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.
Great experience, accurate diagrams and quick service.
Great experience with sales. Went the extra mile. Your review is form can't be finished
Received fast and good pricing! They always come through for me.
AAFTER ALL THE THOUSANDS OF DOLLARS I SPENT, I HAVE TO PAY 10 DOLLARS TO RETURN A 24 DOLLAR PARTS. LATER.
Part was an exact fit for the application. Seemed to me like it took way too long to get here.
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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Thank you for your feedback. Our availability of in stock items are shown on the website as ships within 24 hours. Any other status, i.e. “One Business Day” or ships in "2 to 3 days" is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. Unfortunately, the manufacturers do not provide us with live availability, in an electronic format, that would allow us to better communicate lead time to customers. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order. Our first notification of any delay from the manufacturer is after we have ordered the product from them due to us pre-purchasing the item from the manufacturer to preserve the customer's place in line to receive the item. Once notified of any back order, we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.