Partzilla

I ordered a bunch of parts form these guys. First they said 2 items were not in stock. Then a week and a half later I got another email saying they needed to charge me an additional 150 for shipping? This is after their site said spend 150 for free shipping, which I did. Dont waste your time with these guys. I ordered directly from can am instead. Free shipping thru them right now.

Great. I really think they need to get a new survey team though.

I chose Partzilla over a local dealer for motorcycle parts because it was cheaper and the parts should have arrived at a similar time. However, the order got delayed and then the "Expedited Shipping" doesn't exactly seem Expedited, taking 3-4 days to arrive after already waiting 3-4 days for the items to ship from them. Then when I called, the associate just told me there was nothing they could do to alleviate the issue of delays.

Ordered parts 6/14/23 it is now 8/30/23 and still missing parts that I ordered in June. Now told mid September. Keep getting emails that it's going to be longer once a week. I guess they like to sell stuff they don't even have.

I'm confused as to how it takes 11 days for something to ship from Albany, GA to Summerville, SC. Then it goes to the post office and I wait 3 to 5 more days! I could have driven to get the part. I should have stayed with what I was familiar with and ordered from ebay or amazon. The big "fast shipping " on their page got my attention. Definitely a big crock of deception! Never again Partzilla

Parts came in quick, I was surprised at how long they took to ship even to Alaska

USPS delivery are awful lately, loosing my mail and pkg often, I know it's not partzilla fault but should us another carrier

I initially posted a negative review of partzilla.com but after the supervisor Chris reached out to me and offered a refund and sent the right part expedited, i decided to give them another try. I am a repair shop them so its really important to save money. They also offered me a commercial discount which is easy to apply for and now i save 20% off additional. I think the reason a lot of people are upset is that the estimated ship time is not clear. It says ships in 2-4 business days but that is when the part leaves, and then you have to allow extra time for the carrier. Its worded confusingly. Plus the cart empties a lot, but they said they are fixing that. This time I got my parts on time, and all was as expected. I will be giving them another try soon.

My experience with Partzilla has been good. I have used them twice. The second time I received the wrong part. It was a $50.00 purchase, I took pictures of the item, explained why it would not fit sent it to the customer service dept and received a quick response. There was no foot dragging, I got a return number and was refunded cost plus shipping within two days after the return. They were never anything but helpful to this customer.

Ordered a new carb and some other parts for a big ride. Parts were oem just like I get locally, but priced better and fast delivery. Bike runs better than new, no adjustments required. I'll buy from them again in the future.

Have ordered through them for many years and spent lots of $$$$. Last three orders there as been an issue and I've had to contact customer service multiple times. Every time I was lied to. From claiming my order would arrive next day, they lost the order and even promise to overnight replacement order but never did. Would get a different response from every time I had to contact them.
Not sure why they have gone down hill but time to use other competitors.

Do not order from this company (partzilla).
Waited 1 month for my stuff coming from us to canada. Phoned customers service over 12 times to give me tracking number but they never assist you with any issue. Finally sent me tracking number after my package already returned back because they wrote wrong address on the package. After few days i phoned to talk to the supervisor and he told me that i need to wait again till they receive it and they will send it back!

I have ordered from Partzilla primarily for parts and tools for my Honda Blackbird. My most recent purchase was for a tool that was supposed to take a week to receive. "There are many in stock". Two weeks after order I was told it was another week out. This time I complained rather bitterly and asked for the GM's name and email. Amazingly my order was shipped the same day as my complaint, not a week later.

I know times are tough right now, but they are a sophisticated organization and should be ahead of the game.

Except for this one hiccup they have been great and I recommend Partzilla 100%.

Exceptionally fast and everything as expected. Very happy with the service and quality.

We have been a commercial customer (independent repair facility) of Partzilla for the last 5 or so years. We buy a lot of parts from them. I am pleased with the inventory stock ( they stock far more than most dealers, and I used to be one) have excellent pricing, great customer service (if the rare problem ever does occur) and the shipping time and cost is very reasonable (we rarely pay for shipping as we rarely place small orders). Their online microfiche is quite good, however, since the last update the scrolling schematic until you get to the bottom of the parts list is annoying but manageable. I am very pleased to be a Partzilla customer and will continue to be for the foreseeable future! Great job guys! Keep up the good work!

Parts listed as "In Stock-Ships in 24 hours" take 3 days to ship. Parts listed as "Ships in 1-3 Days" take 2 weeks - every time, regardless of what shipping method you choose. They do have more parts in stock than your local dealer but do not expect to get your order in the quoted time. This is based on 3 separate orders that I have placed, all with the same frustrating outcome.

Im always taken care of. Weather adding parts to an order or returns. Partzilla always seems to handle things properly

Literally waited much longer for a part than was lead on, arrived as the wrong part needed. Then I was told send it back we will refund when it returns, just order another one. Like I've got the money for that. This place is absolutely gabarge for customer service. Needless to say I'm not driving 25 miles to ups to send back this part when they messed up. I'm not giving them more gas money and my time. This part is trash just like partzilla now to me. Scam scam scam

Partzilla rock! Best site for oem motorcycle part. Always find what I need... shipping always on time. Never yet let me down. I recommended to all my biker friend for shop at partzilla. Thanks you so much

I was going to wait till I got the parts but Partzilla keeps sending me emails to do it now and God only knows when I'll get the parts. I placed the order on April 11/22 and they said one part would be in on Apr. 21 then it changed to Apr. 28 and the other part would be in on May 5. It's April 30 and I haven't received anything yet. That's because they're somewhere in JAMAICA, NY, United States which is a long way from Alberta Canada. Don't make promises you can't stand behind. You wanted a review, you got it!

Partzilla has a huge amount of OEM parts in stock. They give a bigger discount then any local dealer would give on my commercial account.
Have had to make a few returns and it was smooth and hassle free.
Great to do business with Partzilla.

I have many opportunities to buy parts and I continue to go back to partzilla because of their professional web site layout, good fill rates, fast shipping time, and overall good experience with previous purchases. There's a lot of people in the parts game but these guys get it right every time and that is something I appreciate.

The wrong item was delivered,an you can't get hold of no one to deal with problem,I will never ever order from you again ever