Partzilla

Warin was exceptionally nice and provided excellent customer service. He went above and beyond to help me in every way he could and research all of my options. I will be using this company and specifically asking for Warin and all of my future needs! Thank you so much

We are independent cattle farmers and it is imperative that we keep our older model ATV's and Side by Side's running and ready in-service, 100% of the time. When something needs maintenance or repair parts, we always order our parts from Partzilla. Our numerous past experiences with Partzilla were all excellent. We also have manuals for each bike, and that helps to know what part to order; however, Partzilla has the parts schematics showing with each parts search -which makes ordering the correct part a guarantee every time..

If you need the item in a hurry you should probably call to see if they actually have it (what I was told by customer no-service), because the website will not tell you that when ordering. RIDICULOUS in this day and age. Totally screwed me on a project when I ordered a lot of parts and only a few were backordered, but they waited to ship it all together. 7 days after order placed and I have no shipping confirmation yet. Cheaper ain't always better. Lesson learned, and I'm going to spread it as far as I can to warn others.

I ordered a part June 16,2016. The website says they have it on hand and at a good price so I ordered it. They said it would ship in 2 days. It has now been 23 days and now they say they won't even have the apart available for another 10 days if then. Each time I talk to them they keep pushing the delivery out. If you want to order from Partzilla, the prices are good, but you better have a lot of time. They do not have parts in stock.

Website is easy to navigate. Parts are easy to find on the page. A couple steps on it's on the way. Parts were received earlier than expected. I'll definitely use Partzilla again

I've been using partzilla for quite some time and find it the easiest site to use and with great prices and lightning fast deliveries why go anywhere else. It's also great to use just for the exploded parts views when engines come apart..

I am in the industry and appreciate good service and easy to navigate website. After finding partzilla online I won't use anyone else for my atv parts. I'd rather go through partzilla than use my local guys. Partzilla sales reps are very knowledgeable and very helpful.

Purchased and paid 350.00 for parts over phone with partzilla phone service. 9 days later I receive email from partzilla telling me they will extract additional 160.00 for shipping from my original payment source... really? I refused to pay more and they cancelled my order. 3 weeks later still no refund received
I spoke to you on the phone Todd you made my order you set the price you made the mistake so don't give me the I should've read the fine print bull... when I called you 7 days after the fact asking about my shipment you responded it will ship tomorrow. You didn't even have the balls to tell me over the phone about YOUR mistake that YOU made on my order. Instead you canceled my order the next day. And no I did not receive my refund yet

Part appear to be stock, not in stock.not even an email to inform the problem, end up cancelling the order, now I'm waiting on the money for a week, so I can get the part, three weeks lost, I'm better off on eBay

I have been a customer for 9 years now, for my ATV Repair shop. PZ is a go-to one-stop shop for OEM parts, that, often, I can't get anywhere else. They cannot compete in aftermarket parts, and they don't try to.
Their downside is definitely shipping, and you can see that all over in the other reviews. Obviously they can't stock every item for every piece of equipment, so available parts are ordered by them from the manufacturer. By the time PZ gets a part, and ships it to rural South Dakota, often, 10 days has passed. No shop can operate like that. We need parts fast. REALLY fast. PZ would do well to look at Amazon Prime, and see how they can get parts to me in 1-2 days. PZ should consider a program where they search dealerships, or even repair shops like mine, nationwide for parts that are just sitting on shelves, to sell to customers that are far away like me, or for obscure parts. We have old stock that we would love to move at cost.

Ordered part, two days later received. Thank you ***************************************************************************************************************

I have made numerous orders in the last few months while restoring an older Yamaha Golf Cart. Their site is easy to navigate and parts arrive on time.

As a noob rider, I recently crashed. Everything that I needed to get my bike right again was listed in a simple manner with diagrams. I appreciate their service and will be using them again. Thank you!

A very knowledgeable person answered the phone and my questions, then helped me find the parts needed. Shipment was quick and accurate

Placed order on 4-27-2020, oil, filter, differential oil, o-ring and drain plug washer, last order update email on 4-29-2020. Still showing processing order. I paid for faster shipping and no clue when I will receive my order.

Placed an order to Canada and they failed to include the required documents to cross the border so my order was returned to sender. They refunded me everything apart from shipping...took 2 weeks and several calls and live chats to finally get my shipping refunded as this was no fault of my own. Then, I noticed due to the difference in exchange rates from day of purchase to day of refund I'm missing about $40 which they refuse to reimburse even though this whole thing is their fault. So this whole ordeal cost me money and I got no product in exchange. Then they tell me that if I want the parts I need to place a new order...Terrible customer service.

Absolute worst customer service -- every time try to call either it is a 2hr hold time or they are closed. They NEVER responds to customer service emails -I have sent 3 and I have ben waiting on my order for 2.5 mons. For jus ta a simple sticker that they claimed was available and in tock! Ridiculous. I will NEVER buy from Partzilla again due to their lack of response / communication and piss poor customer service.

Partzilla represented that they had a rear wheel for my Suzuki motorcycle. They did not. They ordered it from California to be shipped to Georgia, so they could check the contents (of an OEM part ordered from Suzuki!). They then plan to ship via slow boat to China to my Arizona dealer to be installed. Why they could not ship from California direct to Arizona is beyond me. This kind of service does not warrant any future business from me. Boo! Then they wanted $85 to upgrade to overnight air. If there was a lower rating, I would give that.

When something says "3-5 day delay" or whatever is says, what it actually means is you don't have in stock and have to order it. Usually I get stuff in a week or so, which is okay; however, lately the 3-5 day has been 2-3 weeks! I was told anytime I see a delay to call in and get a real estimated date. I think you should work on displaying a more accurate delivery date on out of stock items, I have a shop and when I don't know why things are delayed I have customers yelling at me because I say 3-5 days when it's weeks.

Customer service is horrible they told me they had part when ordering. Then they proceeded to tell me it would be another three days then it became two months. Spend the extra money elsewhere there $#*!s.

Using partzilla as source of parts for my independent repair shop has been frustrating most of the time if your order different items for different oems the will hold the order till everything is there and that can be awhile even if all the parts are shown to be in stock they still take well over a week to 10days to arrive even with upgraded freight

My order was prompted to receive and appears to be correct parts. Haven't installed yet as the weather has prevented me. Pleased with their quick response and parts available. Saved by grace!

The people were great. They had the parts I needed and shipped them immediately.