- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Passport Photo Online has a rating of 3.3 stars from 31 reviews, indicating that most customers are generally satisfied with their purchases. Passport Photo Online ranks 71st among Photography sites.
I needed to quickly take a photo for my passport. The app turned out to be very helpful because I received the photos within a few minutes and I didn't even have to leave the house. And most importantly, the photo was approved by the office! I'm really satisfied :)
On their site it says that photos will be delivered in 2-3 days and in my case it took 3 weeks. Then I verified the photo dimensions and the face dimension was good but not the photos size to match the Canadian passport requirements.
Photos don't meet the basic requirements outlined by Australian passport office, as they are:
- Very poor quality
- Retouched
- Wrong size
The website only asks for zip code, state and country but no address for shipping. I had to contact customer service to provide my full address.
Hidden fees such as international fees, stated nowhere prior to payment.
I took passport photos for all my three children, they photoshopped the images made my children look like cartoons and are refusing to refund my money. The passport office guidelines clearly state that you cannot alter the images and have to be true identity. This company have changed my childrens identity in the images, the images look like complete different people and they are assuring me that the passport office will approve this. I cannot possibly use the pictures they have sent me for passport images as they are no doubt to be rejected since they are cartoon images. I have explained to the company that I cannot risk my images being rejected as this would result in me losing out on my holiday, as I have enough time to get my passports (current uk passports taking 10weeks) but they keep telling me the cartoon images will be accepted and refusing to refund my money. Cleary not what I paid for. DO NOT USE THIS COMPANY. I WILL NOW HAVE TO TAKE THIS FURTHER
Dear Customer,
Thank you very much for your feedback - it is very important to us!
We are sorry that you are not satisfied with our services, but I would like to point out that when it comes to biometric passport photos you can really trust us - we have over 10 years of experience in this field:)
We modify the photos if necessary but not in such a way as to change any biometric features - it is not allowed to modify the photos in such a way as to change these features.
However, if you have any problem with this, there is no problem at all - we will refund all the money you spent, despite the time and work we put into preparing the photos for you.
Write to us at tom@photoaid.com and we will meet your expectations so that you are satisfied.
Best regards
I paid a small fortune to use their service, it has been 2 weeks and the photos have not yet been posted! Unacceptable!
Digital code for urgently required photo reads *error (unretrievable)
You have my daughter's £9 and our disdain.
Przydatna apliacja, zdjęcia są świetnej jakości oraz profesjonalna obsługa klienta, serdecznie polecam
Gain trust and grow your business with customer reviews.
Passport Photo Online is the passport online tool which helps to take professional ID and Passport Photos by smartphone. We transform selfie photos into professional photos which can be used to take pictures for either online and traditional application.
We deliver either digital photo version or paper version (via Post).
Recommended for people who want to save money and time.
Dear Customer,
We apologize for the inconvenience and dissatisfaction with our services. Your feedback is valued, and we deeply regret that you experienced issues regarding the quality and compliance with the requirements of the Australian passport office. Providing top-notch services is our priority, and we are committed to addressing these concerns promptly. We would like to offer assistance in resolving the problem. Please reach out to us at mat@passport-photo.online so that we can better understand the situation and take corrective actions. Once again, we apologize for any inconvenience caused.
Best regards,
Passport-Photo.online Team.