Passport-USA

I found this so easy to use. As a registered dyslexic person I find it difficult to fill out online application forms. (This my mom is doing on my behalf) so to have a service that that double check it for you and send you the correct wording back is amazing I think. Also if I had any queries on what to do next they were in the other end of the phone, ever so helpful.

This woman, Cynthia Karman, is out of Integrity. Her tactics are immoral.
She tricks people into believing they are renewing their passport, people like me and leaves them with a horrible feeling of being used.
Bad Karma, she needs help.

Total Scam! My daughter fell for this. We just called them at the number on her email confirmation and they are refunding her $38 and canceling her subscription. Didn't even realize it was a "subscription". They sent the cancellation email and said all data would be deleted from their DataBase. I asked the guy how they could get away w/ this scam. He said they are a "document preparation service" there to help first time users getting a passport. I wanted to reach through the phone and throat punch this idiot. I hate places like this.

Nothing on this website is clear. It is as if, once they take your money, you're on your own. I paid for the family plan, allowing 4 users, but only saw one (me). After some thought, I filled out two applications but had apparently opened more than 4 in my struggling to understand the website. This maxed out my account, making it so I could print NONE of them. Not even the first four. They then wanted me to pay another $30 to "upgrade" my account to family to create 4 more "accounts". Stay far away.

I fell for this too, just like everyone else. But I called them at *******149 and had the charge removed. We'll see in a few days if the charge was actually removed. I got a cancellation email which listed *******@passportusa.org as a support email address. I don't think these folks are trying to "hide" but it makes me nervous. They said my account was canceled and the information had been removed. If they are selling user info, they're being pretty brazen about it.

I consider myself to pretty savvy when it comes to spotting a Website acting as something it is not. I'm just warning others not to fall in the same trap that I did. I was falsely under the impression that www.passport-usa.com were actual representatives of the US Passport Office. They are not! I paid $69 for their service which amounted to nothing more than taking my information and filling out an application for me which is free of charge at http://www.state.gov/documents/organization/*******.pdf and which I am completely capable of filling out for myself. What a ripoff!

I was told by the post office clerk that I could download an application and bring it in. I happened on this site which looks official. I put in all my personal information, then when they tried to charge me $38.00 I knew it was a scam. I went to the post office and was told the application is free. Look at the small print at the bottom of this site and it will tell you. But I already put all my personal info in, now am worried about identity theft. Need to find a way to report them and shut it down.

Everyone says this is a scam so you start sweating thinking your identity will be stolen. Not the case. You're ok. The documents are legit & you will mail them off to the correct government agency. The rip off is paying for documents you can easily find online. You can upload these documents for FREE on the travel.state.gov website. You can breathe again but will have wasted some $$$. If you haven't gone through them yet, don't. Anytime you need gov docs & you're using a website the site should always end in. Gov. At 34, lesson learned!

Has anyone had any issues with identity theft after using this company? How is this one of the first sites that comes up on Google? I didn't pay the fee but I submitted address, SSN, passport book info, etc and I'm so anxious that they have all that. Please share if you believe you were a victim of identity theft by way of this company.

All this company did was collect my $38.00 and then was unavailable for questions. I figured out that I may not be able to renew my Passport online due to losing my original. I tried calling to see if this was true and received a busy signal - over and over and over. Trying to get a hold of someone via phone and email is fruitless. I am so mad at myself for being this stupid, meaning I just gave away free money. I would say they should be ashamed of themselves, but they don't care; they got another sucker - me. I have since gone to the postoffice and my passport is in route. DO NOT USE THIS SITE.

I mindlessly clicked on the site thinking I would be able to renew my passport, but soon realized it was a huge mistake. The good thing was that I caught this before I entered my card information. However, I have submitted all of my personal information including my social security number. This is very worrisome. The next best thing I did was that I filed a complaint to the IC3. Stay safe everyone. Even if it means to double your research about sketchy websites.

File the website here: https://www.ic3.gov/default.aspx

I fell for this website ending in. Org. I cant believe it I gave them every bit of information that you would need for a credit card or a loan. I called the bank to put an alert on the account, I also called experian to freeze my credit. The number is *******742.

Not helpful AT ALL! No customer service ever available. There is a number that always makes you leave a message and nobody ever calls you back. The directions leave you with more questions. Save your money and do not use this website.

You do not realize that this is a scam until the very end, when you have filled out the passport document and then have to purchase the completed document! It looks like an official government application... I am going to complain mightily to them to get a refund, and the contact the State Department!

For the third time I have been duped thinking I'm going to an official site, when it turned out someone paid some extra money to appear first in the search (USPS, Global Entry and this PassportUSA site)! This should be illegal. The official site should come up first! What did I pay for? A blank application? I thought this was for the processing of the passport. Will be asking for a refund.

I thought I was renewing my passport at a legit site. I paid 38. To fill and print the document that the gov't provides for free. I called them once I realized and the credit me back. Meanwhile they have all my info!

Like everyone else, I clicked on what looked like the official passport renewal site. I am usually very careful and warn others about scams all the time. Now they have my information and I have spent the last hour freezing my credit. Ugh.

For sure its a scam. It set up so it comes at the top of your search because its an ad but its very misleading because when you hit on it it takes you to basically filling out the information for renewing your passport. All fine and well and then they asked for a fee of $38 +1 dollar charge on your credit card. Hear youre thinking that youre paying for the renewal of the passport. It is a very well-designed site it really helps you fill out the information correctly to the point. It seems right but its not. There is no charge for downloading the application papers you still have to send them in with the check to renew your passport. Hopefully Im not compromised either. I hope somebody goes to jail over this $#*!.!

Do not pay any money. This site is misleading to say the least. I was led to believe this was the site to renew ones passport, it is not! They offered no refund of my money after learning this place is solely set up to take people's money in exchange for nothing. The forms to renew a passport are on the government website.

There is a QR code on the application that is spam for a messaging app and made the application unacceptable. I have been through hell to day because of this. Passport application printing is completely free of charge on the CORRECT gov site. This site mimics but is NOT the gov site. Called for a refund

Sadly I filled out the form... but luckily I did not get to the point where I paid them money. I realized it was a scam and deleted my form and account... though I know they probably have my data saved somewhere and I will have to keep an eye on my credit reports...

I paid the "Passport Processing Fee" of $38 and presented my receipt at the Post Office where I was completing the application process. They told me I had been scammed and that payment meant nothing to them.

If you are applying for or renewing your passport go to:
https://travel.state.gov
Which is the legitimate site that the Post Office told me about.

This is a real scam company, used it by mistake and now am afraid of ID theft, not to mention lost money for nothing
P.S. hve to admit, that later I found another cosumer's comment with their telephone number, called them and they did promise to refund me for the fee. Will see...