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Passport-USA

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Overview

Passport-USA has a rating of 1.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Passport-USA most frequently mention post office, credit card, and state gov problems. Passport-USA ranks 39th among Passports sites.

  • Service
    11
  • Value
    10
  • Shipping
    6
  • Returns
    7
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Passport-USA?
Top Positive Review

“Passport center on 375 Hudson St NYC”

Moe H.
10/30/19

I was pleasantly surprised in how wonderful everyone was at this location! Seriously, wonderful people and made the entire process easy and stress free! I had an appt at 8am. I was OUT by 8:50am. Every person smiled and genuinely, had pleasant all over them! Go HERE! Thanks Hudson st for making my experience a great one. I appreciate good service.

Top Critical Review

“The worst service imaginable.”

Shawn M.
2/2/21

Nothing on this website is clear. It is as if, once they take your money, you're on your own. I paid for the family plan, allowing 4 users, but only saw one (me). After some thought, I filled out two applications but had apparently opened more than 4 in my struggling to understand the website. This maxed out my account, making it so I could print NONE of them. Not even the first four. They then wanted me to pay another $30 to "upgrade" my account to family to create 4 more "accounts". Stay far away.

Reviews (171)

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Reviews that mention popular keywords

post office (19) government site (13)
Thumbnail of user tarza3
Washington
1 review
10 helpful votes
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November 30th, 2017

This website gives you the false expectation you're actually paying the US Government for a passport renewal. This is a total SCAM! The owners of this website should have a class action suite filed against them.

Tip for consumers:
DO NOT USE the passport-usa website, it's run by crooks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericag38
Missouri
1 review
8 helpful votes
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January 4th, 2017

My daughter used passportusa.org to fill out her passport form online. They charged her $27 for a FREE form & gathered all her information. Sad... Now we are going to have to watch closely to make sure her identity is not stolen... Scamming Ba$tards.

Thumbnail of user moeh13
Massachusetts
1 review
1 helpful vote
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October 30th, 2019

I was pleasantly surprised in how wonderful everyone was at this location! Seriously, wonderful people and made the entire process easy and stress free! I had an appt at 8am. I was OUT by 8:50am. Every person smiled and genuinely, had pleasant all over them! Go HERE!
Thanks Hudson st for making my experience a great one. I appreciate good service.

Thumbnail of user halliee3
Hawaii
1 review
9 helpful votes
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November 16th, 2017

The government needs to take this website down. It is purposely misleading, made to appear like a government website and leads people to think they are paying for their passport. IT'S A SCAM! Passport USA is criminal and needs to be prosecuted as such.

Thumbnail of user lear32
Idaho
1 review
7 helpful votes
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November 7th, 2017

This is the first time I've been so in a hurry that I didn't realize I was getting TOTALLY SCAMMED for money. Very frustrating to now realize I was not on the government website and paid this company $38 for absolutely nothing. I thought I was paying to submit an online application but there is no online process. Just go to: https://travel.state.gov/content/passports and save yourself.
So pissed, I didn't catch this:-(

Service
Value
Quality
Thumbnail of user ms491
Virginia
1 review
11 helpful votes
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January 17th, 2019

You are not told there is a fee until you submit info. You legitimately think you are filling in the Dept. of State form. This is a criminal act at best. Shame on them for scamming, shame on me for not realizing it soon enough.

Thumbnail of user rj127
North Dakota
1 review
10 helpful votes
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April 15th, 2019

I was fooled by the. ORG when I should've known I should be on a. GOV url. This site is a scam charging for documents that you can access for free on the legit site. Thankfully Chase immediately cancelled the charge but unfortunately my CC had to be cancelled and I have to have new ones issued. Lesson learned but I feel like a schmuck!

Thumbnail of user stephenm473
Utah
1 review
19 helpful votes
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January 22nd, 2019

Filled out the forms with lots of personal information including my SSN and paid the $38.00 processing fee. When I took the forms to the Post Office I was told this website is a scam. I called my bank and asked them to block the charge on my CC, then I called the phone number on the email I received from the crooks. I was told they would refund my money and delete my account. They claim they do have access to anything I filled out on the forms (I don't believe them). When you do a passport form search on Google this is the this is the first thing that comes up, and it appears to be a official Government web site. I believe they must be paying Google to list there site first ahead of the real Government site. Google needs to block this fraudulent site!

Thumbnail of user earley4
Arizona
2 reviews
2 helpful votes
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October 14th, 2019

Paid these scammers $99 and all my info. When they were going to submit my info they said I owed another $110. Totally upset with the fine print and No Refund according to their fine print.So I'm out $99. I will not continue process with them. Principle of the matter. DONT USE THESE CHEATERS.

Thumbnail of user rp182
New Mexico
1 review
7 helpful votes
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February 15th, 2019

Once you type something in, its there forever. They will not allow you to edit it once you go to the next page. It won't let you look at your report to erase your information. They say you can delete it, but I doubt that happens because you should be able to go back and edit... no way will it let you edit. They are afraid you will erase the info. I did not pay for anything because i knew it was a scam as soon as I saw you had to pay for the application... it was then that i realized I was not at the post office website that I typed in to google... and then I had given all my personal information that they would not allow to be erased! GRRRRR.

Thumbnail of user terrilynp
Colorado
1 review
6 helpful votes
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October 1st, 2019

Total bull$#*! that you pay these huge fees ($68), for access to FREE documents that you could have printed yourself. It wasn't until I received the receipt for aforementioned fees that you see the disclaimer at the bottom that states they are not affiliated with ANY government agency. My husband and I each still had to pay the $110, plus $35 for my husband's form to be processed. I will be reporting to BBB.

Thumbnail of user steven189
California
2 reviews
14 helpful votes
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October 15th, 2019

These people at easypassportusa are scammers that cannot issue a passport they will just steal your money and your identity. Go to the US Post Office and obtain your passport. There is no better way. These rip offs at easypassportusa should be arrested and put into jail where they can do no more damage and break no more laws.
www.easypassportusa.com are a bunch of low life thieves.
DO NOT DO BUSINESS WITH THESE PEOPLE!

Thumbnail of user samd85
Massachusetts
5 reviews
78 helpful votes
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February 17th, 2023

SCAM ALERT! They fool you into thinking you're completing a passport renewal or new passport form. They charge you $130 which coincidentally is the same price as a renewal. Once process is complete, they email you and you discover that they charged you not for the renewal but to allow you to complete a form that is free via the US Govt. Complete SCAM! They also now have vital info like SS#, etc. Who knows where that's going?! I would also add, there are hundreds of reviews like this, I just wish I saw them first. AVOID THIS SITE AND SERVICE!

Thumbnail of user sheryler1
California
1 review
2 helpful votes
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July 26th, 2019

What a scam. Charged me 64 dollars to use their application then got a letter from the US passport center that I owe them 140.00. Can't believe these people get away with this.

Thumbnail of user kennyp20
North Carolina
1 review
4 helpful votes
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February 9th, 2018

Like all these other people who posted here, I can't believe I fell for this dirty scam too. Thanks google! This form is free on the government website.

Thumbnail of user suec104
New Jersey
2 reviews
14 helpful votes
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August 4th, 2017

I thought I was paying my mom's application fee, but it was nothing.
You'll be paying $38.00 for 2 pages of paper you could get from anywhere free.
This is a total scam!

Thumbnail of user donnaf87
New York
1 review
8 helpful votes
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January 26th, 2018

Very misleading. You think you are renewing your passport online only to pay $38.00 for a form you can get at the post office for free! So mad. Caveat emptor!

Thumbnail of user rebeccaw427
District of Columbia
1 review
12 helpful votes
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January 9th, 2020

Somehow I slipped from PA Real ID for my auto registration into PassportUSA. NOW I JUST GOT MY FIRST UNAUTHORIZED PURCHASE ON MY CREDIT CARD THAT THEY HAVE. They are evil people in the Philippines stealing information from US citizens! Thank goodness my bank caught it. I have ID Theft Protection as a benefit with my job. THESE ARE EVIL PEOPLE IN THE PHILIPPINES! DO NOT USE THEM!

Thumbnail of user dickd15
Illinois
1 review
10 helpful votes
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March 9th, 2018

A scam that does not divulge the service they offer which is stenographic. To pay $38 for filling out an application is more pain than gain. I thought it was an official US State department web site.

Thumbnail of user teresag59
Texas
1 review
3 helpful votes
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October 12th, 2017

Found out from USPO when I applied for passport that this was a scam. Had to stop card payment and pray my into was not compromised. This should be illegal!

Thumbnail of user stephw22
Washington
1 review
16 helpful votes
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November 21st, 2018

- SCAM, forms are free@ https://travel.state.gov/content/travel/en/passports/

- Call *******149 - say you would like to cancel your subscription & that you would like a refund. They don't ask why they just do it.

- Report phishing scam to Google@ https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en
- Report site to Government@ https://www.identitytheft.gov/

Thumbnail of user tc143
New York
2 reviews
5 helpful votes
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February 19th, 2018

Should be brought up on charge and google should be charge also for not monitoring their site! Total scammers stealing money from hard working people! Worse dishonesty there is!

Thumbnail of user jonn328
Massachusetts
1 review
8 helpful votes
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November 22nd, 2017

As everyone else writes. Somehow they have the search optimization so that when you search for passport renewal they come up first. Its a rip off and not part of the US governement

Thumbnail of user debral60
Maine
1 review
6 helpful votes
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February 3rd, 2018

Unfortunately I was scammed. Passport USA is stealing money and possibly using identity security information to cause further damage. TELL EVERYONE AND REPORT THIS TO REAL GOVERNMENT OFFICIALS! Be sure to call your credit card company and have them remove the charge right away as well as put up security flag for the fraudulent Passport USA.

Tip for consumers:
FBI & FTC should hear about this fraud! This is a no star review !

Thumbnail of user lorim129
South Carolina
2 reviews
12 helpful votes
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February 3rd, 2018

Luckily, I didn't pay at the end of being scammed, but I did end up entering all of my private and personal info. I'm SO ANGRY! Don't fall for it! Make sure you go to a. GOV site!

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