This website seems to be closed. Find similar businesses
  • Passport-USA

Passport-USA

Is this your business?
Write a Review

Overview

Passport-USA has a rating of 1.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Passport-USA most frequently mention post office, credit card, and state gov problems. Passport-USA ranks 39th among Passports sites.

  • Service
    11
  • Value
    10
  • Shipping
    6
  • Returns
    7
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Passport-USA?
Top Positive Review

“Passport center on 375 Hudson St NYC”

Moe H.
10/30/19

I was pleasantly surprised in how wonderful everyone was at this location! Seriously, wonderful people and made the entire process easy and stress free! I had an appt at 8am. I was OUT by 8:50am. Every person smiled and genuinely, had pleasant all over them! Go HERE! Thanks Hudson st for making my experience a great one. I appreciate good service.

Top Critical Review

“The worst service imaginable.”

Shawn M.
2/2/21

Nothing on this website is clear. It is as if, once they take your money, you're on your own. I paid for the family plan, allowing 4 users, but only saw one (me). After some thought, I filled out two applications but had apparently opened more than 4 in my struggling to understand the website. This maxed out my account, making it so I could print NONE of them. Not even the first four. They then wanted me to pay another $30 to "upgrade" my account to family to create 4 more "accounts". Stay far away.

Reviews (171)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (19) government site (13)
Thumbnail of user disgruntledo1
Oklahoma
1 review
3 helpful votes
  • Send Message
August 23rd, 2017

Seriously what the hell. Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken Broken

Thumbnail of user rebeccac126
Rhode Island
1 review
14 helpful votes
  • Send Message
December 3rd, 2017

Posing as the US goverment site!
Now they have my $38 AND my SS#? Great!
I am going to try to email & call to get back my money.
But Im MORE worried about my information they now have!

Thumbnail of user shaunaj4
Massachusetts
1 review
9 helpful votes
  • Send Message
November 15th, 2017

I was just scammed by this bogus site, DO NOT USE IT! Go to a US Government site for free. You pay $38 for NOTHING but the same exact form as the government site has. WHen I called to ask what I just paid for, the woman said a "lifetime" membership.

Thumbnail of user annemarier2
Maryland
1 review
6 helpful votes
  • Send Message
July 2nd, 2017

I fell for it, too! I went as far as wanting to print out receipt to include with my application for the passport, thinking that was proof I paid fees. NO! That was so stupid. RRRR

Thumbnail of user justinak1
Michigan
1 review
36 helpful votes
  • Send Message
November 24th, 2017

I typed all my info and then it said i owed $38 it didnt seem right so i googled if this was legit. Its obviously a scam but they now have all my info! What do i do? I am so worried!

Thumbnail of user jimmyd93
California
1 review
0 helpful votes
  • Send Message
November 11th, 2018

This website is a scam. The US state department provides exactly the same service for free. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS. PASPORTUSA.ORG SUCKS.

Thumbnail of user fernandoe53
Pennsylvania
3 reviews
3 helpful votes
  • Send Message
December 26th, 2021
Verified purchase

Very misleading Comp. Just bc it say USA doesn't meant is gov. Charge $59 for free forms from gov...

Tip for consumers:
Stay away from this Comp. there are free forms from gov. Is very misleading and fees are excessive

Products used:
info.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lees559
Pennsylvania
1 review
5 helpful votes
  • Send Message
February 6th, 2021
Verified purchase

Watch out they are not the US Passport Agency. I was taken and am so mad at myself. I don't believe they will refund my money.

Tip for consumers:
avoid this site at all costs

Products used:
I bought a Passport service which was not performed

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnag1865
Florida
1 review
0 helpful votes
  • Send Message
December 12th, 2022

They don't stamp when u go out of USA...but they expect you to buy a book for $ 160 wasting paper(trees)...so disappointed in our government

Thumbnail of user leisac1
New York
1 review
7 helpful votes
  • Send Message
June 19th, 2018

They have nothing to do with the passport agency. They take your money and hope you will just let it go. Don't use this.

Thumbnail of user darins19
Illinois
1 review
71 helpful votes
  • Send Message
December 19th, 2017

They make it look like an online application site. Now they have my social and $38. Is there anything that can be done?

Thumbnail of user bs147
Kansas
1 review
49 helpful votes
  • Send Message
December 26th, 2017

Ugh! Wife just completed Passport information. Has anyone reported ID theft yet? Any luck getting a person from Passport USA to respond?

Thumbnail of user mikes416
Arizona
2 reviews
6 helpful votes
  • Send Message
February 9th, 2019

Total Scam! Take your 38.00 Cant print forms Tells you they need 7-10 days. Worst part they got all of your personal and CC info. I'm so pissed!

Thumbnail of user roberte244
Robert E.
California
1 review
14 helpful votes
  • Send Message
August 8th, 2018

SCAM! Don't let them take your money. Google should be fined for taking money to rig the search results.

Thumbnail of user stephaniee78
Wisconsin
1 review
3 helpful votes
  • Send Message
June 13th, 2018

This is a 3rd-party vendor - they are not affiliated with the government despite appearing as a dot-org site. They charge you for something that is FREE online or from the post office. DO NOT USE.

Thumbnail of user jennyg70
Pennsylvania
1 review
3 helpful votes
  • Send Message
September 26th, 2018

Ugh, I hate being swindled. I wish they would shut this site down. Nobody would knowingly pay $38 for a form that can be printed out for free.:-/

Thumbnail of user lisas1140
New Jersey
1 review
10 helpful votes
  • Send Message
August 19th, 2019

They act like they are an official organization of the government. Tricked into giving personal information!

Thumbnail of user markm445
Texas
1 review
10 helpful votes
  • Send Message
January 5th, 2018

SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS

Put Fraud alert on if you have used the site

https://fraud.transunion.com/fa/fraudAlert/landingPage.jsp
https://www.alerts.equifax.com/AutoFraud_Online/jsp/fraudAlert.jsp
https://www.experian.com/ncaconline/fraudalert

Thumbnail of user colettee22
Virginia
1 review
3 helpful votes
  • Send Message
April 11th, 2023

They took my money and did not provide any type of service. I contacted them and of course no one answered.

Thumbnail of user arleneo
North Carolina
2 reviews
8 helpful votes
  • Send Message
December 5th, 2017

Subtle fraud... don't use it... It appears as though you have to pay before you can print out the form...

Thumbnail of user michaelm2034
Connecticut
1 review
4 helpful votes
  • Send Message
January 30th, 2019

Please use the actual federal website when applying or just go to the post office to pick up and application. Its safer and has to bed done anyway!

Thumbnail of user darleneh32
Ohio
1 review
6 helpful votes
  • Send Message
November 27th, 2017

Why am i charged a $38 fee to fill out my application? I was not aware this was not an official government site. SCAM

Thumbnail of user ernestj21
Ohio
1 review
8 helpful votes
  • Send Message
July 26th, 2018

Don't use this site - if you do create an account there is an option to delete your account - delete the form you may have created first.

Thumbnail of user sousouc
Michigan
1 review
4 helpful votes
  • Send Message
February 11th, 2019

Don't let them take your money. Google should be fined for taking money to rig the search results. Go to usgov website

Thumbnail of user dianal617
New Jersey
1 review
2 helpful votes
  • Send Message
April 19th, 2021

I thought I was paying for my passport online and all I have to do is take the photos and mail it.

I can't believe I fell for this.

Tip for consumers:
This is a complete scam, It’s $49 for paperwork you can get for free

Products used:
I thought it was on a US website and I was not.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Passport-USA?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Passport-USA?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business