website thubmnail of Patreon
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Israel
1 review
1 helpful vote
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Was accidently clicked on the next tier patreon when the next tire is pushed on every page so very easy to missclick and immediatly was charge money and when contacted the Patreon staff they told me that they deliver miney directly to the creator and that its the crwator decision what to do with it

Date of experience: March 23, 2022
Australia
1 review
2 helpful votes
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Awful service
August 17, 2023

Patreon customer service is the worst in the world. Somehow they duplicated my account and charged me double. I notified them straight away with proof of the double charges and asked them to cancel this duplicate account and refund the charge. They told me the issue was I was billed for last month and this month on the same day and was a correct charge. I honestly don't think Eleina (their customer service person) even read my email and just sent a standard email response. I proceeded to email her back to clarify and never got another response even after six emails chasing this up. I contacted support again through the patreon website and it was more of the same but from different staff (Sai and Alex). Incorrect information. No responses. Generic responses that focused on just part of my email ignoring my refund and cancellation requests. They refused to have a manager contact me. I have now been charged double three months in a row and I asked them to cancel all of my accounts/subscriptions after I realised how pathetic their service is months ago so I shouldn't have been been charged even the first charge. No refunds. No apologies. No support to find out how to stop this. I've gone to PayPal and lodged disputes. Patreon owe me refunds for seven charges in total and have wasted almost three months of time now. They have no phone number and staff ignore emails they can't be bothered responding to. I will be telling everyone how terrible they are.

Date of experience: August 17, 2023
Singapore
2 reviews
39 helpful votes
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Absolutely in love
August 23, 2021

A wonderful chance to support local arts, work of different artists I love, and who are just on the way to their fame and success. Just a way to show support to those who truly deserve it

Date of experience: August 23, 2021
Pakistan
1 review
1 helpful vote
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They are asking for paid reviews. Do not trust them. SCAMMERS. They asked me to leave a review but here I am. Insulting them. They are a SCAM. NOT A LEGIIT.

Date of experience: May 30, 2023

Overview

Patreon has a rating of 2.3 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Patreon ranks 175th among Art sites.

service
9
value
8
shipping
5
returns
5
quality
10