Paula Young

Paula Young has very horrible customer service. Paula Young also has terrible quality wigs. The wigs are not throw on and go. They require much effort. For example, on many of their wigs, the wefts show through and they are un-wearable. If you call customer service, it takes a long time to get a refund on a defective wig. Secondly, if the wigs are somewhat wearable, they tangle underneath badly and wear out really fast. So all in all, the prices are not that cheap. I have found that purchasing wigs of better quality makes sense. Paula Young is just horrible. Please shop elsewhere. Don't waste your time and money or effort.

Wigs "rooted" with dark roots do not look natural on me so I avoid them. I came across a cute style called Salem on the Paula Young site and the color I liked described the roots as "medium honey blonde" in color. A blonde shade of roots was light enough for me so I ordered it. Turns out the roots are actually much darker than "medium honey blonde," more like a very dark brown, and it looked terrible on me. So I needed to return it. However, they deduct the cost of the return shipping label that is included in the box, even when the issue is not your fault, like an inaccurate color description. (No actual photo of that wig in the color I chose is on the website.) I called to request that the return shipping cost not be deducted from my refund and I explained why, but it was deducted anyway.

I would not give even one star if not forced to check one! Operators do not give any updates. Will only repeat structured comments, sounds like a recording. Mailed 11/10/22 for an exchange. They say received on 11/21. Still processing on 12/1/22. Will not say where exchange is in the process. Never again! Pay more for better service.

Bought a wig 2 weeks ago... felt something digging in the side of my head... wire in ear tab must have been broken... called Paula young and they said they could not replace it because it was worn... well now I'm stuck with a wig with a wire sticking into my brain... BUYER BEWARE of Paula Young and her products, policies and all other rip offs!

I just happened to notice a monthly charge taken directly out of my checking account to Paula Young. This has been going on for months, now that I've searched and found it. After talking to their call center, I was told that it's a "membership fee" that I never signed up for. What slimy business practices. I've bought their wigs since having chemo 12 years ago. Never again. They've lost a good customer.

I get an email saying I can buy a wig for $39 and Free Shipping. I put the code in and "No Discount" for shipping! I call the company and I'm told at the bottom of the email I got it says I have to spend $59 to get FREE shipping. That is completely deceptive marketing. I don't appreciate this kind of underhanded tactics! I've enjoyed the wigs I get from Paula Young company but this false advertising is turning me away from this company.

I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere(never did work). The order never did show up in my Order History on their website(I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping(which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn't hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!

I I have used this company for years. I have always been very well pleased, however, they advertise free shipping over the holidays.The shipping is not free they charge a delivery surcharge for staging. I have no idea what staging is but I have a feeling that's the shipping price. They also charge extra for something called P&H. My $39 wig became 59.17!

I have bought their wigs before but the quality of wigs has gone down hill. I was on phone 2hrs today. Was sent wrong item but because on sale I can't get refund although it was their error. I will never shop at Paula Young again. I again say service is the worst! Do not buy Turban with long wavy hair!

I've been a Paula Young customer for many years. In the past, I was happy with my purchases and their response to any problems which arose.

Things have changed!

There has been a steady erosion of customer service, along with a strikingly dramatic rise in fees - to the point where I am done! The most recent exchange came as a result of a $22 merchandise credit sitting in my account because of an earlier return. I selected a wig priced at $56.99. When I spoke with their customer service (a decided oxymoron) representative, she informed me that my price for the wig (INCLUDING my credit) would be slightly over $60! This included a 40% shipping fee - 40%!

I could offer other examples of 'milking the customer' but I'll leave it at that. Avoid this company like the plague.

J. Rice