Paul's Bridal

I ordered my prom dress from here. I ordered it in the beginning of march and it came in the middle of April. I fell on love with the picture on the website it was purple and beautiful. So i showed my mom and she gave me the okay. When it got here i was so happy, i opened it and it was a whole other color. I called the company and he told me he couldn't change the color or give me my money back. So im stuck with a dress i dont wont. I would advise you not to use this site.

Don't waste your time and money. He chooses which reviews he posts up. I have cried for hours because I recieved a cheap version of the dress pictured that was silver, off-white, and zipper back. He confirmed when I ordered it that it was ivory, gold and corset back. I am sooooo unhappy. I agree witht the other reviewer. It is a one man circus. He is rude and hung up on us. It is apparently not returnable because he said it won't pass through cusoms to enter china for a refund. AN ABSOLUTE NIGHTMARE. A waste of my 400.00. Even more disappointing is that it took 10 weeks rather than 4 to 6 as promised. I am on a second paypal dispute with him. I wish I could post the picture of the dress so you can see. Its awful.

OMG! I FINALLY got my wedding dress after 11 weeks today. I HATE IT! It looks cheap, thrown together. Obviously patterned after the pic, but looks like a cheap knock off. I order custom made to fit me, and it is over an inch too big around my waist. I've had trouble for quite some time with the customer service guy, David. He speaks minimal english. I had inform him as to what a bustle is, and he couldn't give me any details on the dress. I have tons of email correspondence, so I can copy and paste it, if requested. DO NOT LET THI HAPPEN TO YOU! I don't know what I'm gonna do now, but I am devasted, and looks like $250 down the drain.

What a joke! I ordered a dress as shown in the picture and received a completely different color. The employee I spoke with agreed the dresses were two different colors but still argued and would not agree to return the $55 shipping cost. I ordered Ivory with dark tan beading and received pure white with silver beading. At first he argued that my dress was not white (even though the picture I send him was of the dress right next to a roll of papertowels). I finally got him to admit they were two different colors but he still did not want to refund the shipping. This company is rediculous and I would never suggest anyone buying from a company with such HORRIBLE customer service.

Ive asked twice for the return address so I can at least ship back this wrong dress and at least get part of the money back and they just ignore me. Rediculous. I have to spend $55 on shipping and then another $55 to ship it back (assuming I ever get the address). So Im out $110 for their mistake.

And on top of all this, I went into a cheap dress shop in my local mall and found the exact same dress for $120 when I paid $179 + $55 shipping. And they were the exact same low end quality with cheap bead work.

Buyers beware!

Apparently a one-man circus, we only ever got emails from and spoke to one person. You don't get what you pay for - you don't get anything! They offer beautiful dresses at bargain prices the only problem is they don't deliver as promised. We ordered a ballgown and paid for expedited shipping 6 weeks before an event allowing plenty of time for delivery and any alterations that might be needed. The website's stated terms were tailoring 2-3 weeks (at the time of the order - since changed to 4-6 weeks but still inaccurate) and shipping times 5-7 business days and found out 2 1/2 weeks before the event that it wouldn't be shipped until 6 weeks after that for a total of almost 11 weeks from the time of the order. Then they charged us a $30 restocking fee for a dress they hadn't even started making and the salesperson hung up on us twice, we had to call from a different phone number to get him to even answer the phone.

Update as of 2/4 We have emails supporting all the correspondence we had w/Paul's Bridal and our charges. Also, he offered to make the dress up to fit our younger daughter for a beauty pageant, which we might have considered but the pageant is scheduled for before the dress could be finished also. It doesn't make sense that they had started the dress on 1/11 and then offered to make it up for an 11 yr old on 2/2. After posting this review we received a refund for the $30 restocking fee and these emails:

Since you already received your refund, can you please delete your review
From the website at http://www.sitejabber.com/reviews/www.paulsbridal.com?
We already suffered loss and wasted so much time on your order. You don't
Have to make us a story like that.

Tom

Your review is not true. We usually start making dresses right after we
Receive the payments. Your ball gown comes with too much embellishment, so
It takes longer time. Your review will mislead our potential customers. If
The review is still at the site by Monday, we have to post a review for your
Behavior with all your contact information. That way, all the online bridal
Business will put you into the black list.
Tom