PawPrime

I ordered a shirt November 1st, they took my money, never received the item, they wont answer my emails (3)... SCAM

I ordered a leash and collar and I love it! The service was fast and I am completely satisfied :) I definitely recommend this site.

Placed/paid for order over a month ago. Never received it -never received a call or email back from my messages. Been over a month.

Ordered Sept 2, Email says it shipped Sept 15th, October 3rd it still has not arrived! Save your money and order from another company!

Absolute scam. Still waiting for my product from November. I've emailed the company many times but they have never replied.

They will happily take your money but they never send you the items you ordered! Stay Away from this SCAM!

Firstly, I think it's important to know that despite Pawprime listing their address as being in Corona, California, your item is actually shipped from China which is the reason it takes so long for it to be received.

I think they could save themselves a lot of grief by sending an email confirmation rather than posting the detail on their website.

I strongly disapprove of the lack of transparency around this. In fact everything went downhill when I decided to check on the status of my order.

I ordered a dog bed and with the exception of my receipt from paypal never received a order confirmation. When I called to check on the status, the automated system always left me with voicemail. I left several messages, emails and finally requested that my order be cancelled. I never got a response, and it wasn't until i filed a complaint via Paypal that they emailed and told me to select the 'Track Order' link. 1.) I asked them to cancel my order and they responded with a track order response - ugh. 2.) when i selected the link it took me to a newsletter sign up page. I again emailed them and told them i requested that my order be cancelled. So they replied with a tracking number. When i clicked the tracking number i found that my order hadn't even been shipped yet. I asked them to cancel it and yet they still decided to ship it. I only discovered that it was coming from China because of the tracking details.

Let me just say I had ordered the dog bed in mid November and it finally arrived in January. The bed is horribly flimsy, i threw it away. The whole experience just put such a bad taste in my mouth.

This is one of those rare moments that I haven't done my research before purchasing an item.

As a company they could do well if they focus on communication and transparency. These are very key elements of being an online retailer. I have never been this upset with a retailer before. The lack of attention is inexcusable. I would call the site very manipulative as it clearly targets our passion for our pets but has no regard for us as consumers.

Unless you have all the time in the world and are not one to check on order statuses I highly discourage shopping at Pawprime.

Love, love, LOVE! My shipments came in on time & quality of the free LED collar was awesome! Thank you PawPrime!

Boo hiss on customer service. Will I EVER get my STUFF? Would have given 0 stars but no can do. Likewise stopping at three sentences.

Ordered the sleeping bag bed on November 26 and as of today still don't have my order. DO NOT ORDER FROM THIS COMPANY

OK AFTER READING ALL THESE REVIEWS I CAN UNDERSTAND WHY MY ORDER FROM AUGUST HASN'T BEEN SHIPPED OR MY EMAILS AND CALLS HAVENT BEEN ANSWERED

Not only did my order take over a month to get delivered, the product was cheap and nothing like the desciption. DONT WASTE YOUR MONEY

How can I get a satisfactory answer about my order? Seems to be a scam...?

CHECK OUT THE REVIEWS THEN DON'T ORDER! TOTAL SCAM! Beware! Don't be a fool like I was! Tried it twice... DONT DO IT!

I ordered an LED collar V2 edition and the material was better than expected and I really recommend!