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For all webmaster who need to install a payment solution on your website: avoid paymill!
The validation process is endless and could take months with new questions and forms to fill and finally they tell you they will keep a rolling reserve during 6 month.
This is the worst service provider i used for my websites ever.
Tip for consumers:
Use this one only if other payment solution don't fit your sites.
Enrolment has taken over 1 month.
Customer service is non existent and they do not even apologise for the delay. Their method of gathering information is to send you an email every few days and ask a bit more about your company. They could do this in the very FIRST email and ask all necessary information at the same time.
Very unprofessional service for a payment provider. Could not recommend to anyone.
Tip for consumers:
Do not use
I totally agree with the previous comment - avoid Paymill. They have misleading information about the business models they support and they reject applications without giving a clear reason for that! Moreover, it took them more than 7 months to inform me that they do not support B2C marketplaces!
Dear Nikol, unfortunately there are many reasons why we cannot support some business models. This can be due to technical reasons or requirements from our partner banks related to your business model. We are constantly working hard on expanding our product, but sadly we could not meet your requirements at the moment. If you have any pending questions regarding your specific case, do not hesitate to give us a call. Best regards, Your PAYMILL team
I am still waiting after 4 emails for a year for the payout of the rolling reserve on processed volume: 858,49 EUR which would payout after 9 months. I never heard a reaction.
Can you please pay this amount out.
If you are a startup or small company with not many credttcard paments - pls AVOID PAYMILL.
Because unbelievably you might wait for half a year until they transfer your payments into your account!
Support Tickets stay unanswered and nobody cares!
And being a small company you see your payments in the account and don't get your money transferred...
Hi,
Thank you very much for your feedback.
We have reviewed your case and improved the conditions in your account ensure a smoother payout in the future.
Your PAYMILL Team
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PAYMILL offers you an online payment service, which makes the transactions in your online shop easy. Discover the innovative payment system from PAYMILL. | PAYMILL GmbH
Thank you very much for your valuable feedback, which helps us to review and improve our processes.
The duration of an onboarding process as well as the additional requested documents depend very much on your specific business model, like we already explained to you on the phone.
We know, it was challenging for you and we kindly ask you to understand as well that unpolite speech towards our employees does not make the work faster. Our goal is to support all of our merchants in a really good way. In some cases this is easier, in others it is more challenging and it requires more time and support from us as well as from the merchant than initially expected.
We are sorry to hear that you decided to stop the onboarding process and wish you all the best for the future.
Your PAYMILL team