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Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.
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62,041 reviews
Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞
The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!
I just ordered 5 pairs of different glasses for my family. They are perfect! Everyone is happy with the choice of frames, very high quality and the lenses are better then what we got from the optometrist office. Our order came within 2/3 weeks perfectly!. Will order more pairs soon. I will always recommend Payne glasses to anyone and everyone.
As the first time... the ordering experience was wonderful. I love the site because it's easy to navigate and it doesn't take long for your order to arrive. Will definitely be ordering more glasses real soon
I've now ordered 2 pairs of sunglasses and 2 pairs of single vision. Shipping is right on, prices are amazing compared to local market! Love that you can virtually try on styles.Overall very satisfied with everything
I have ordered 3 pairs of glasses from here on different occasions. Before this I bought them at Walmart and it's an extra $100 just for the anti reflective glasses I am able to get a super cute pair of glasses with the same lenses for under $20. So happy I found this site!
I love using Payne and recommend them to all my friends and family. I do warn them that even though the frames are very cheap and even free, they can end up costing quite a bit more with the hidden fees in the frames... but still cheaper than any other place I have found.
I've been buying since 2014 and have never had an issue. I do wish they had more oversized framed like the 70's glasses but that's just my preference. I also wish everyone didn't know about this site because the price has increased tremendously. But the price is still more affordable than my local optometrist.
This review was for repair of scratched lens. The glasses were about 3 months old, they told me they don't cover scratches but made an exception and would redo the glasses. They also were accommodating and sent be the replacements first and then had me sent the old ones back. I mentioned that I live alone and needed them to get through a day. All went smoothly.
See above review.
Good choice of frames and lens options.I received my glasses after they ended up in Kansas...instead of Illinois? Then my prescription was wrong absolutely my fault! Customer service has been great to work with and I am looking forward to receiving my new glasses soon. I will write another review after I receive them it is not fair to comment when I have not even worn them.
I ordered these glasses weeks ago and they haven't arrived yet even though I paid for them for a 4-8 day rush. I am unhappy because I didn't know they needed to come from China. Which means that there are going to be delays, I get that. However, if I did know they were coming from there -- If I had I would have made other arrangements as my son needs them for school and reading. This will likely be my last purchase from Payne.
Products used:
I purchased three pairs of glasses.
I have ordered several pairs of glasses from Payne and have always been satisfied.
The web site is a bit clunky but over all I am happy with the prices.
We liked the way they looked
I have bought 4 pairs. Two pair are great, but one of the others I wore one time, and when I went to put them on the next time, found that a nose cushion comes off as the tiny screw is missing- after one wear. The other pair I have issue with makes my eyes tire quickly and get blurry, I'm not sure why, so I can't wear them.
I've placed 2 orders. I had to modify the first one and the customer service was great! I am looking forward to receiving my glasses!
Update: I ordered these as single vision sunglasses, and they are nice. I have no complaints about these at all. I ordered a pair of progressive glasses, and when I received them, the Rx was off somehow. The distortion was really noticeable on the sides of the lenses. I took them to my regular eye dr to be adjusted and they were a tiny bit better but still not wearable as daily wear. I let them know this, and they offered me a 50% discount code on a new pair, and I could keep the ones I'd ordered. I don't think I will be ordering more progressives from any online store, not just Payne.
I've ordered my glasses online for many years, but this was my first time ordering for myself through Payne Glasses. I chose 2 pair of distance glasses and one pair of readers from the most budget friendly options on the site. The glasses were manufactured to my specifications and shipped in less than a week. They were delivered late due to an ice storm, but they were packaged well and arrived in perfect shape. The glasses are good quality and exactly as pictured on the site. The prescription is perfect, and the frames are really cute. I'm very pleased with my purchase. I've already made a second order for both myself and other members of my household.
Option to quickly order exact match of a pair from previous order would be convenient (perhaps I didn't see the option? I easily found past order and same frames but had to go thru selection of options. I am very pleased as ordered the first time and having to choose again makes it possible to unintentionally choose a different feature or option. Still is pretty simple to order with prescription saved.
I love Payne Glasses - but I don't love the fact that your website does not return to the place where I was shopping after I finish looking at a frame in detail. It's a real pain to scroll through from the first page each time! I also wish they would restock frames that are sold out.
I applied points to my purchase, but they were not applied to the final purchase price. Very disappointing!
I've probably ordered 20 pairs of glasses from Payne for myself, and another six or seven for my kids. The prices are fantastic, they arrive in a couple of weeks, and the prescription has been spot on every single time. I've ordered readers, computer distance, regular distance, and bifocal, as well as progressives, and every single one has been perfect vision wise. I'll keep coming back for years!
This was my second time ordering and my new glasses are just as good as the $400 pair I bought at the eye doctor's office. I'll never buy another expensive pair of glasses again. Thanks so much for what you do, Payne Glasses!
Thank you for an affordable eyeglass alternative, I was worried that I might not fill things out properly, but everything is very well explained. I have ordered glasses and prescription sunglasses and am very happy!
Loved the first pair I bought
This is my second review- I had to lower my rating. Make sure your prescription is correct when you order as customer service will not help you correct it. I tried to fix my order the same day I placed it and instead of just fixing it they stalled with bogus emails until it was definitely too late. I won't be ordering again
Tip for consumers:
Double check before placing order
Navigating the Payne site and trying to be sure that prescription information was entered correctly was a bit challenging at times, but customer service was very helpful and accommodating. Orders arrived in a timely fashion and the quality of the glasses was excellent. Glasses were well packaged and (when needed) returns were easily done. I will order from them again in the future.
I have ordered twice now from Payne Glasses. I have a complicated prescription with myopia, bifocal needs and astigmatism. After shipping my glasses they followed up by contacting me to ensure that the glasses worked well for my prescription. They are perfect and I am extremely pleased. In fact I ordered a second time to get prescription sunglasses.
Right out the gate - Price! Price! Price! Payne's prices are incredible! What's more incredible is the super selection of stylish frames. I was skeptical that low price, meant low quality. Wrong! The quality was every bit as good as any pair of glasses I currently own. Instructions on apps to aid in measuring PD helpful and easy to follow. What else can one say? The buying experience from price to selection to delivery was first class!
Received my order well within the estimated time frame and could not be more pleased. The frames were much higher quality than I expected and fit my face perfectly! The lenses as well are as good as any ordered from an optometrist. I am already planning to get 1 or 2 more glasses ordered soon.
The site is very easy to use and my prescription feels way better than the ones I got from my regular doctor. They have a lot of different frames to choose from and they're very affordable. I've been a customer when they were still pretty new. I hope they add more things like contacts and get more customers. I always tell my friends about them!
I have ordered 5 pair of glasses from PG, and I've been pleased with every pair. The production & shipping are quick! Usually one week between ordering & having them in my hands! I recommend them to many people when I get compliments on my glasses!
I lived in China in 2012 and would routinely buy prescription glasses of various colours and shapes - at $15 a pair. I loved having a different pair for each day or style or mood. Over the years they broke or the lenses became scratched and outdated and finally I was down to my last pair. I used my vision insurance to get a Calvin Klein pair locally (still over $60 on top of the insurance) and literally within a year they broke! Annoyed that I would have to wait another year before being able to replace them or shelling out $100+ myself, I searched online and found Zenni. Well, sure they were much cheaper but then I decided to take a second look around and found Payne which has the exact same frames! And was even cheaper! But what really impressed me was the quality - the glasses don't feel flimsy at all, the lenses are just what I ordered, and the care in which they prepared them was amazing. I now have four pairs from Payne and look forward to expanding my collection.
Gain trust and grow your business with customer reviews.
Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!
