• Payne Glasses

Payne Glasses

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Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

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Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16

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62,041 reviews

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How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

Reviews (1,601)

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Reviews that mention popular keywords

payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user lorenzoc121
Nebraska
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

These are the second set of glasses we have purchased from Payne. There was a problem with the second set as UPS lost them. I am satisfied with the quality of the glasses. My problem was after the loss Payne should have made it a priority to have our new glasses made and shipped ASAP. This apparently did not happen as it took longer to get the replacement than the original order. This caused addition aggravation and expense as she could not drive home from work after dark and I had to drive her back and forth for weeks longer than necessary. As we live in the country about 30 miles from her job this caused me to loose 1 hour of work everyday. Having owned several businesses myself if I had a customer with a problem whether my fault or the fault of others I would have made it my main concern fixing their problem ASAP.
Lorenzo

I don't know where the problem was but I would have expected customer service to make sure their customers problem was fixed ASAP.
Lorenzo

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Thumbnail of user shawns997
Kansas
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Have only purchased one pair of glasses. The prescription was correct and quality of frames seem ok. After getting glasses from local retailers my whole life for literally 3 to 5x as much as I can get them here I find myself asking why didn't I try this much sooner. Incredible value and savings. Just ordered another pair.

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Thumbnail of user wrightw20
Pennsylvania
1 review
0 helpful votes
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March 15th, 2021
Verified purchase

I have bought 5-6 pairs of eyeglasses as I am a little rough on mine, and insurance well stinks. Everyone I have purchased has came in great time, quality is amazing, customer service is friendly. I have recommended them to a lot of people and can't wait to get more! Thank you again

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Thumbnail of user annettel183
Virginia
1 review
0 helpful votes
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May 6th, 2021
Verified purchase

The Customer Service is excellent, and the quality of the frame and lenses are very good. However, I was disappointed because all the frames available for Progressives are too big for my face. So, I only wear the glasses at home, but not to go out, which is really a waste for me.

Thumbnail of user jessical1205
Kentucky
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

As always payne knocks it out of park with their glasses. Each pair comes in it's own separate eyeglass case, wrapped and sanitized with a cleaning cloth as well. I'm so impressed with the company, the glasses and service they provide.

Thumbnail of user williaml1628
Georgia
1 review
0 helpful votes
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September 11th, 2021
Verified purchase

I could not understand what was going on with my shipment! From 8/3 to 8/8 the shipment showed waiting to be received at the Pittsburgh Post Offce, then on 8/9 it shows out for delivery! I tried calling Payne, who claim they are open on Saturday 1 to 6 - I called 12 times- but no one answered!

Thumbnail of user katherinel317
Illinois
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

Received my glasses ordering was easy the prescription is perfect can see good with them.the only problem I have is the arms are always to long and it's kind of difficult to bend them down the way I need them maybe next time should order kids glasses maybe shorter arms but yes I am happy with the glasses thank you.

Thumbnail of user billy218
California
1 review
0 helpful votes
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April 21st, 2021
Verified purchase

This was my second order from Payne Glasses... both came through quickly and as ordered. It's hard to buy glasses online... even with a virtual try-on feature... so you're taking your chances a bit, but the pricing makes doing so a lot easier to stomach. I'm 3 for 4 so far... the only pair that weren't a hit were a pair of sunglasses that I bought for driving. I need bifocals to properly see the dash... i took a chance on progressives, which it turns out are not great for driving because there are areas where the focus is in between (great for walking and day to day... but you want crisp focus for driving). I would advise anyone buying bifocals for driving to get distinct bifocal areas, not progressives. Still... they do look great!

Thumbnail of user melanied197
Tennessee
1 review
0 helpful votes
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December 15th, 2020
Verified purchase

The packaging was high quality and safe. The frames are so cute. My prescription is great. I did measure my bifocals and they are a little too low. I will have to call and get them fixed. Payne is much better than another competitor.

Thumbnail of user sandyf214
Pennsylvania
1 review
0 helpful votes
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March 18th, 2021
Verified purchase

This is a great place to order glasses. They came quickly. The fit and vision was spot on. I never would have believed that I could get corrective glasses for 1/4 of the price I normally pay. Glad I found this site. Have been recommending to family.

Thumbnail of user margorye
Michigan
1 review
0 helpful votes
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May 6th, 2021
Verified purchase

I had an issue with the glasses I ordered from Payne, that in the end was my error, and they did not hesitate to remake the glasses! The new pair came in timely fashion and are perfect! I would recommend this company to everyone wanting quality glasses at a reasonable price and excellent customer service!

Thumbnail of user taraj180
Michigan
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

I was apprehensive about buying glasses online, because I'd only been used to purchasing and using my insurance, only limited to certain frames, etc. The prices of these frames, how fast they arrived, and how well they work have blown me away. I bought 5 pairs of glasses and love how legit this website is!

Thumbnail of user ginak204
New York
1 review
0 helpful votes
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January 9th, 2023
Verified purchase
• Updated review

Good choices; easy to move around the website; this time ordered acrylic frames, noticed that they don't sit on nose as expected - I forgot to check the specifications for the size of the space between the lenses to see if they would fit my nose properly. But other than that, I do like the glasses.

Value
Shipping
Quality
Good choices; easy to move around the website
December 16th, 2022
Verified site experience
• Previous review
Website easy to work thru; lots of great choices
May 2nd, 2022
Verified site experience
• Previous review
Reason I chose this product:

Style/color choice

Thumbnail of user kileb
Ohio
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

I have purchased from Payne several times now and have not been disappointed. The prescriptions are accurate and the price is great. The frames tend to become a little loose over time, but I have had some for more than a year and they are still functional and look great. I just bought two pair for my daughter and she loved them.

Thumbnail of user jenniferk2161
North Carolina
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Easy to order. All information regarding sizing and how to choose is provided. I like the ability to "try on frames". The price is unbeatable. Shipping was fast. I have been a customer for several years now.

Value
Shipping
Quality
Thumbnail of user robertb9649
Florida
2 reviews
0 helpful votes
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February 15th, 2024

I am wearing glasses for 25 years now and I have always been looking for quality. With Payne Glasses I found quality and good design. Keep up the good work!

Tip for consumers:
Quality and design 10/10

Products used:
Glasses

Service
Value
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Quality
Thumbnail of user thomasc1774
New York
1 review
0 helpful votes
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October 11th, 2021
Verified purchase
• Updated review

Wanted a different frame which is out of stock. Settled for another frame. These replace a set of glasses that sensor coating became wavey in about a month of use. They should have replaced those glasses and I will not buy any coatings from PAYNE. Service took a week to respond to my problem then did a very poor settlement. I do not recommend dealing with PAYNE. If you have a problem they are not there to make good on their errors.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
I hate your warranty
August 30th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Appears to be a value purchase that outways the very bad warranty

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amandab1686
Ukraine
1 review
0 helpful votes
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June 18th, 2021

A month ago I encountered online fraud! As a result, I lost all my money. I consulted with your company. They drew up all the documents themselves, and also sent them to the bank themselves! In 2 months the bank returned my money to me! They work great. I recommend to anyone who needs help to get money back from scammers or for poor quality goods!

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jehadaa
West Virginia
1 review
0 helpful votes
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June 16th, 2021
Verified purchase

I have been ordering glasses from Payne glasses for the past couple of years for myself. My husband didn't believe that his glasses would turn out right, but I made him a believer when he received his first pair of bifocals and they were perfect. I love that they are not expensive but they are great quality!

Thumbnail of user brandis151
Alabama
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

The glasses are very good quality and your customer service is excellent! I had issues with the progressive glasses I ordered not being in the correct field of vision. I contacted customer service and they were able to help me. I sent them back to be remade and they still returned incorrect. I love the quality of the frames and they had a wonderful selection, but the progressive lens need more work. I will order just single vision readers next time.

Products used:
glasses

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Thumbnail of user simg12
North Carolina
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

The service is fine and the website is reasonable to navigate but like any online service where you are buying a product that needs to fit well and be comfortable you are taking a chance that the product will workout. In this instance it didn't. I have purchased regular progressive glasses from them previously that worked out okay. Not as well as if you bought frames you tried on first and had them adjusted to your face after they arrived but okay.

Value
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Quality
Thumbnail of user edm1065
North Carolina
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Site was a little complicated, but once I figured it out, everything was ok.

Reason I chose this product:

Been looking for glasses I could order online. Just ran across your site on facebook.

Thumbnail of user anthonyn807
Mexico
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Gave these a negative rating because the lenses are not removable by myself and maybe not by another optical service if I want to reuse the frame for another prescription. Otherwise, the gray color is nice with my gray hair but the fit is a bit tight for an average size man.

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Quality
Thumbnail of user andreas1959
Florida
1 review
0 helpful votes
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February 7th, 2023
Verified purchase
• Updated review

Very pleased! I am so excited to be able to get colorful glasses at low prices that are such high quality. They arrived faster than I expected and in perfect condition. I would definitely recommend them to everyone.

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Quality
Very pleased!
January 10th, 2023
Verified site experience
• Previous review
Thumbnail of user suzannem601
Massachusetts
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

The team worked very closely with me to determine what went wrong with my original order. They guided me through the return and re-order process to make certain I got what I needed. Replacement glasses were perfect! Great customer care.

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From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

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