Payne Glasses

I love the purchase of glasses from Payne. I order for my 4 year old, reorder and reorder with no hassle because she can't keep up with them. Very prompt with order, and affordable. Glad I chose this company.

I love getting my sons and husbands glasses from here they both are very hard on them so it's nice that the prices are so good this is the 4th order in a year I put in and they never disappoint the glasses always come in a timely manner and they are always so nice looking pictures do them no justice

My first order said it was delivered I never received it. After the shipping company declared mg package lost, my order was remade immediately. I had my glasses in a week n a half. Super happy with great prices.

We've been repeat customers for several years with some minor incorrections occasionally that were corrected by Payne to my satisfaction.
But these last 2 purchases have been the complete opposite.
This recent pair arrived and immediately I knew something was wrong
I initiated a chat with customer service.
The customer service person on Chat was argumentive and tried to convince me that I ordered single vision distance only glasses which is incorrect.
She eventually admitted her mistake and confirmed that I ordered what I said I ordered which were single vision reading only.
Basically, they are cheap made and I knew that beforehand but after my request for refund, Payne deleted my save prescription and demanded I return the glasses for a 3rd party inspection.
This hassle and poor treatment is unacceptable and I'm forced now to deal with a new eyeglass supplier.

Got great glasses for a great price and shipping was fast. Had them with a couple weeks at a fraction of the price at the doctors. I was nervous to order progressive lenses online, but took the chance during a sale and am very happy with the 2 pairs I ordered! Thank you!

I have been given the wrong prescription on my new glasses and they were not aligned with my pupils. I have been asking for a full refund after Lenscrafters helped me discover the incorrect measurement in the lens and the incorrect sphere. I have waited over six months for a refund and I am still waiting for a 230.00 refund. I have mailed the useless glasses back. They do not want to take accountability. They will not refund my money. It is very bad business. If they do refund me I will take this complaint down but after six months of hundreds of emails and closed up pictures of stickers on my glasses that are completely off my right pupil... very very frustrated. It was the prescription the entire time which without lenscrafters I would not have known that is is COMPLETELY THIER WRONG DOING and they are still fighting the refund. No integrity.

I have bought several pair from Payne and there are just as fine! They fit great, as I have a larger head, they carry even big frames! I have been scared about ordering online "site unseen", but Payne has made it a great experience!

All good like them better as I refunded how to order the way I needed them.

My new sunglasses are fantastic. I can't say enough good things about Payne Glasses. I've been wearing glasses since I was in third grade in 1971, and I've never had an easier or more affordable way to purchase them. I wear strong progressive trifocals, and my new sunglasses and ordinary glasses let me see clearly.

Very easy to look at frames and some you can try on. This is the second time I have ordered and it sames time and lots of money when you buy because I use progressive lens and then you order these frames from your doctor they can cost over 600.00. So I am very pleased.

I have absolutely loved my glasses I've only had an issue with two out of like 30. My biggest complaint is they really do not have enough glasses for boys. Seriously get some more boy glasses. Preferably ones that can stretch for the kiddos with ADHD and autism!

I enjoyed the virtual trying on off glasses (when available). There were times when the image wasn't positioned correctly on my face. My first set of glasses didn't work out. Through many emails and pictures sent via email, I was able to return the set using a refund code to purchase different glasses. The second set didn't work out for me either. Consequently, because I used the refund code, I am now stuck with glasses that don't work for me. In hindsight, I would have rather received 50% back and return the glasses than try twice and have unusable glasses. My advice to someone considering this online option of buying prescription glasses, don't do it unless you are comfortable in gambling.

My customer service experience was adequate. Email was how I was serviced. Response time to my emails was acceptable. The representative was thorough and polite.

I haven't don't well with progressives small field of view for reading. I needed no correction for my computer but some correction for reading small print paperwork so these work perfectly. No correction on top and lined readers on bottom. Good fit and look! Thanks Payne.

My glasses perscription is good. A little blurry on the edges, but, otherwise, I am happy with them. I did have a problem when I ordered my sunglasses. I wanted blue lens, but the way the ordering screen was on the page, I ended up with regular tint sunglasses. Because they were prescription, I made a deal to keep them and get a second pair for 1/2 price, so I got the blue lens. On my original order I had paid for an express shipping. The shipment was not delivered on time and I had to go to the UPS building to pick them up after arguing with the unpleasant clerk. Overall, I like my glasses and am happy with the blue lens. I plan on re-ordering when I need another pair. I will be more careful on the order page, and not pay for express shipping.

explained above.

I've ordered from Payne glasses several times and a very pleased with the ease of ordering, the price, delivery time, and the quality of the glasses. I've had no issues with fit or vision with ANY of my orders- and that has not been my experience at traditional optical establishments.

I received my order but I could not see more than 9 inches from my face. I called my optometrist and asked them if the prescription they gave me for computer glasses was correct. They said it was. I called Payne and asked them why the glasses I received were so strong that it was like looking through a magnifying glass. We went over the prescription and found that the figures that I put on my order were correct but somehow an additional 2.5 were added to them because the were reading glasses. The Customer agent, Katie was a pleasure to work with and she set up a new order for replacement glasses. I loved the frames that I choose.

It is easy to search and navigate the website, making the whole ordering experience super easy. There are so many options to choose from, but the filters are great to narrow down your style preferences.

OK, but had trouble finding how to narrow selection ---- used chat for guidance. Glasses were satisfactory, however I would have preferred even vertically narrow glasses, but none were available (nor available elsewhere)

Lens popped from the frame of new glasses while outside at night. Payne promptly replaced the purchase with a frame that was sturdier and better match for the lens. Customer service was easy and responsive.

I love Payne glasses! Not only can I find styles that I can't find in the stores, their prices are unbelievably low. They ship quickly and they are quality glasses. I have ordered from them several times now and they always get the prescription right.

Easy to order online by following easy instructions. One just has to make sure of the measurements of the frames so that they will fit your face and ears correctly. Glasses you have been wearing have those measurements on the temples part of the frames.

Easy way to get the glasses I need. Always such great styles

I will buy from payne again. The glasses shipped within a week of ordering and are great quality. I've ordered from other online stores before and the glasses were cheap and broke. The pairs we bought are holding up great.