• Payne Glasses

Payne Glasses

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Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

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Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16

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62,041 reviews

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How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

Reviews (1,601)

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payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user marks3762
New York
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

I ordered to frames and lenses with a little trepidation due to the low price. Both frames are great. Comfortable and light. I had to have the lenses in one set of frames changed and it was handled very efficiently. Such a great value! A great experience.

Thumbnail of user margaretp614
Rhode Island
1 review
0 helpful votes
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April 20th, 2021
Verified purchase
• Updated review

Very good- Payne offers interesting choice of styles.
The measuring tool is so helpful. The whole process is great: the measuring tool, the stickers indicating
PD. Very Smart. Especially if customer follows the simple directions upon receipt of glasses

Very good with follow up

Service
Value
Shipping
Quality
Very good
March 12th, 2021
Verified site experience
• Previous review

Very good- Payne offers interesting choice of styles

Thumbnail of user brigittas3
Pennsylvania
1 review
0 helpful votes
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December 21st, 2020
Verified purchase

The quality for the price can't be beat. I have several pairs of glasses from Payne. They have a nice selection at a great price. I have had zero issues and the glasses arrive quickly. Thanks to Payne I have glasses that match all of my outfits.

Thumbnail of user beaulc
Indiana
1 review
0 helpful votes
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August 13th, 2023
Verified purchase
• Updated review

Hoping for the best, never bought glasses online before. I love the try-on feature, although not all the glasses I want to try on have that option.
Now that I have the glasses and have worn them for a bit, I'm very satisfied. They are light and I love the pink and clear frames, my boyfriend said the frames are not obscuring my natural beauty like darker frames have done in the past.

Value
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Quality
Hoping for the best, never bought glasses online before
August 8th, 2023
Verified site experience
• Previous review

Hoping for the best, never bought glasses online before. I love the try-on feature

Thumbnail of user sharonh2655
Pennsylvania
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase
• Updated review

Your website is so easy to use! I have 2 sisters that raved about your company and I am so happy with your quick turnaround and. All around outstanding service. Thank you so much. I will continue to use your company.

Reason I chose this product:

This is my 2nd pair (different style). Your prices are so reasonable and you have such cute styles!

Value
Shipping
Quality
Cute frames and website very easy to use!
July 8th, 2023
Verified site experience
• Previous review
Reason I chose this product:

Been looking at these for a while, decided to go for it.

Thumbnail of user johnm11556
Michigan
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Had to reorder my glasses because of a misunderstanding with how to order the correct lenses. But because I purchased the "insurance", I was able to exchange them for the proper set. I really like them.

Had to reorder lenses. It worked!

Service
Value
Shipping
Quality
Thumbnail of user kimelaw
Texas
2 reviews
0 helpful votes
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June 29th, 2023
Verified purchase

Easy, simple, and pleasant! I received my glasses faster than expected, which was a plus. I absolutely love my glasses. Thank you, Payne for your quality glasses, your exceptional time frame for delivery, and for your simple, easy method for ordering. Kudos to your company.

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Quality
Thumbnail of user cynthiae688
Illinois
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

I ordered one pair of Rx glasses and liked them so much, went ahead and chose another frame for PLANO sunglasses!
Looking forward to receiving them in the near future. Have received many compliments from coworkers with whom I have
Shared Payne's website.

Thumbnail of user lynnt276
Tennessee
2 reviews
0 helpful votes
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June 30th, 2021
Verified purchase
• Updated review

Absolutely love my new glasses. I have spent three times as much on prescription eyeglasses, and the quality was certainly not better than these. Love the shape and the size, and the super quick delivery.

Value
Shipping
Quality
Very good so far
June 24th, 2021
Verified site experience
• Previous review
Thumbnail of user lisan785
Oregon
1 review
0 helpful votes
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June 30th, 2021
Verified purchase

I made an error on my prescription and the company took the glasses back and let me reorder. I bought progressive glasses and progressive sunglasses, and they are both great and economical. I will definitely buy my glasses from here in the future!

Thumbnail of user johnj2282
North Carolina
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

Never again in life. I sent my glasses back and they lost them. And they said pick out anew pair, and put in # REPLACE. *******. I paid $139 for the first pair and $140 for the second pair. Never again in life.

Thumbnail of user leslieh383
Michigan
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Very happy with the new glasses. And happy with the pair replaced due to faulty lens. Unhappy I am not able to call to ask questions before more orders. It seems you have my number blocked and the email from the one not so nice employee stating "I change my mind to much!" I plan on buying several more. I have not received the shipping label to return the pair you replaced yet. As soon as I get it I will return the pair.

Thumbnail of user deef101
Washington
2 reviews
0 helpful votes
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February 14th, 2023
Verified purchase
• Updated review

Nice to be able to see the different frames and colors they come in. Website somewhat annoying when using the back button to look at the frames as it goes back to the beginning of all the frames from the filters you chose.

Value
Shipping
Quality
Web site navigation is cumbersome
January 30th, 2022
Verified site experience
• Previous review
Thumbnail of user alyssas247
Montana
1 review
0 helpful votes
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June 30th, 2021
Verified purchase

My experience was fantastic and quick. The delivery said 7 to 14 business days days, but I got my glasses in about 3 days. It shipped and the delivery date was in July. However, I got them before I expected them.

Thumbnail of user betsyp50
Maine
1 review
0 helpful votes
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December 16th, 2020
Verified purchase

It was so easy and affordable! Great quality and so easy to order. The first pair, I entered my script and every pair after I just sign in and pick my newest one. Shipping is easy and quick. I highly recommend!

Thumbnail of user colleenf157
Pennsylvania
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

My husband and I each got a pair of glasses. I got cat eye pink clear frames and I love them! My husband got gold wire rimmed frames and he is pleased with them. Payne is easy to navigate and ordering is easy as well. Help is available if needed.

Thumbnail of user laurag2261
North Carolina
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Very positive experience. I had to return my first pair because they didn't flatter me, and my doctor had given me the wrong Rx. HOWEVER, Payne Glasses was so easy to work with and allowed me to use my "one time" return chance to exchange my glasses for some that worked better for me. The glasses themselves are excellent quality, and the Rx is perfect according to my optician.

Excellent - easy

Service
Value
Shipping
Quality
Thumbnail of user jacif1
Oklahoma
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase
• Updated review

My dog chewed up my original glasses, purchased from Payne Glasses. I contacted Payne to see if they had another pair of frames, which they did, and immediately shipped them to me. I was able to put the lenses from the first pair of frames into the second pair of frames.

Service
Value
Shipping
Quality
Easy website to use
October 10th, 2021
Verified site experience
• Previous review
Thumbnail of user geanl
Ohio
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

The prices are good. The quality of the lens could improve. I known I orsered basics which affordable, however over time the lens peel and look dirty all the time. They usually last only about 4-6 months and this becomes expensive to replace. Set income cannot afford new glasses evey 6 months.

Reason I chose this product:

I choose this product due to price. They are for a special needs person. They look stylish

Value
Shipping
Quality
Thumbnail of user evelynw150
Illinois
2 reviews
0 helpful votes
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June 21st, 2021
Verified purchase
• Updated review

The one complaint I have is that the glass frame material was not Shiny Black, but Matte. That is extremely disappointing. Also the transition is not as dark as I would have liked.

Customer service was great, as well as my progressives.

Professional and friendly

Reason I chose this product:

They were supposed to be Shiny Black, but they not. They were black Matte, although they were described as Shiny.

Service
Value
Shipping
Quality
Thank you Katie and Tor for you help, patience and...
May 27th, 2021
Verified site experience
• Previous review

Thank you Katie and Tor for you help, patience and professionalism!

Thumbnail of user johnp3393
Georgia
1 review
0 helpful votes
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December 16th, 2020
Verified purchase

The first pair of glasses I received did not provide the vision I was seeking. The customer service representatives at Payne Glasses were very knowledgeable and helpful, and helped me get a replacement set of glasses that are just what I wanted.

Thumbnail of user chuckk132
New Jersey
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I select, I order, I receive -- no hassle. On many other online glasses sites I have to be careful to avoid lenses that are too small. Here I have to be careful to avoid lenses that are too big!...nice problem to have:-)

Value
Shipping
Quality
Thumbnail of user gela
California
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

I like the variety of frames and cool colors, quality of glasses are nit the best as it gets finger print or oily easily but compared to price and what size paid, I love them. I can match with different attires and colors.
Love love my glasses and ordered more

Thumbnail of user kathym1108
Florida
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

I've ordered one pair of progressive sunglasses and one pair of progressive clear glasses. Each time the order process was easy and quick. The glasses were well made and fit well. I was updated at each stage of the order/shipment process.

Thumbnail of user williamg2171
Colorado
2 reviews
0 helpful votes
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August 6th, 2023
Verified purchase

I truly need somebody's help to have me fix these glasses I could not wear them and I can't see out of them. Something is very wrong, I would love to order more glasses from your company, but I need to figure out how the online process works for me. If somebody could call me next week or send me an email that would be great. Please send the email to this address. *******@sterilesafesolutions.com

I got nobody to respond to me in the order that I made will not work for me. I cannot see out of the glasses, so something is obviously wrong, very wrong.

Service
Value
Shipping
Quality
Thumbnail of user juliaz40
Julia Z. – Payne Glasses Rep

Hi there,

So sorry for that. We have sent you an email for troubleshooting. Please check!

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From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

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