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    Payne Glasses

Payne Glasses

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Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

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Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16
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62,041 reviews

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How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

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Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

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Reviews (1,601)

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payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user sarah565
Kansas
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

Got these for my son. The shopping experience is always easy! I only gave a four star on the product because the transitional do not get as dark as they should. Otherwise we love them.

Value
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Quality
Thumbnail of user amyb2717
Texas
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

This company has changed my life! They have quality glasses at prices you can't beat! I've ordered at least 6 glasses and will continue to shop with them.

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Quality
Thumbnail of user sheltonp8
Alabama
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

Ordered two pair, one of them gradient sunglasses, and they look good. The lenses seem to be fine.
Customer service is excellent, easy to reach and work with.

Thumbnail of user karenb2122
Virginia
1 review
0 helpful votes
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January 13th, 2021
Verified purchase

I have ordered 2 pair and love them both. Can't beat the price and my prescriptions is just right. Will be ordering more in different colors and styles.

Thumbnail of user jamis38
Florida
2 reviews
0 helpful votes
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January 25th, 2023
Verified purchase
• Updated review

I've been using Payne Glasses for years and love the quality over other companies—online and in person. My Rx has prisms and many online companies won't fill them.

Value
Shipping
Quality
Love ordering from Payne
May 28th, 2021
Verified site experience
• Previous review

Love ordering from Payne. I have never regretted any that I have received. Thanks!

Thumbnail of user jeffreym1499
Washington
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

There was no pain with Payne! My glasses were of good quality, the price can't be beat and I'm very happy with then entire experience. I'll be buying the Payne-less way from now on.

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Value
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Quality
Thumbnail of user valeriat15
Georgia
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

I've ordered at least 6 or 7 pairs of glasses from them and I have no complaints. The process is easy and the glasses don't take too long to arrive. I'm a happy customer.

Thumbnail of user thomasp2146
Tennessee
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Order took longer that I thought. From the time I ordered and was shipped was like 2 weeks. Normally get them quicker than that. But it's all good. Have other pair to wear.

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Quality
Thumbnail of user r.g12
Texas
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Originally I ordered a pair of Karl Rectangle and Bluff glasses but due to an error in the prescription I returned them and ordered 2 pair of Karl Rectangle. I received them a week later and they were very good.

Talking to a ROBOT was frustrating, but things worked out OK.

Service
Value
Shipping
Thumbnail of user suec968
New York
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

The glasses fit perfectly and seem well made. The prescription was right on. Very happy with my purchase and will definitely buy from you again. Thanks. I've told all my friends, too!

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Thumbnail of user christinat318
Texas
1 review
0 helpful votes
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June 28th, 2021
Verified purchase

It is always so easy to order glasses. Just pick my frames and a few clicks and they are ordered. Never had a problem with them when I receive them, it's great!

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Thumbnail of user martin_lipworth
Canada
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Despite upgraded progressive lenses, the vision is not as good as I had hoped because the near and far distance zones do not match my eyes very accurately

Products used:
Payne Glasses.

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Value
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Quality
Thumbnail of user marlas139
Washington
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

It was the WORST online glasses purchase EVER. I would go with Eyebuydirect. I paid for the warrantee, which is total garbage. The first pair they sent didn't fit AT ALL. They don't take the time to make sure that I could see properly out of my progressive lenses. ITS TERRIBLE. Then when I wanted to return them, they offered me 50% off a different pair. Needing the glasses, I just took the offer. Their warrantee is crap, their customer service is crap, and so is their product. TOTAL WASTE OF MONEY. Try one of the other online stores, this place shouldn't be in business.

It sucked. They were just worried that they would have to stand by their lame warranty.

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Thumbnail of user stevenb3323
Tennessee
1 review
0 helpful votes
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April 1st, 2024
Verified purchase
• Updated review

Excellent service at reasonable rate don't know what else to say

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Quality
It has been easy to place order so far Be interested...
December 4th, 2023
Verified site experience
• Previous review

It has been easy to place order so far Be interested to see how my glasses come in

Thumbnail of user mikep1579
Florida
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

I was pleasantly surprised at how quickly I received my new glasses. The quality of the frames and lenses seems on par with much more expensive purchases I have made in the past from local providers.

Thumbnail of user howardv5
New York
4 reviews
0 helpful votes
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December 27th, 2022
Verified purchase
• Updated review

I have ordered glasses before they worked out well. I am having lenses put in to old frames and figured I would try a reg pair and sunglasses we shall see

Reason I chose this product:

Just wanted to try another pair

Value
Shipping
Quality
I have ordered glasses before they worked out well
December 2nd, 2022
Verified site experience
• Previous review

I have ordered glasses before they worked out well. I am having lenses put in to old frames and figured I would try a reg pair and sunglasses we shall see

Thumbnail of user db995
Massachusetts
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

I'm retired just over a year and was so surprised at how good prices were as compared to the prices I payed with insurance. I used to have. User friendly process.

Thumbnail of user benniea10
California
1 review
0 helpful votes
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December 30th, 2020
Verified purchase

I change my mind on pair glasses, contact customer service and make the change with no problem. All my experience with Payne have been outstanding. Love everything about them. Thank you,

Thumbnail of user micheleb1105
New York
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Prompt service, fair prices and nice products. They offer a nice selection of products.

Value
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Quality
Thumbnail of user joym514
New York
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

The lens of this non-prescription sunglasses isn't nearly as dark as I wanted. It would help if you included that information in the description
Thanks

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Quality
Thumbnail of user charlesl1018
Alabama
1 review
0 helpful votes
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November 16th, 2022
Verified purchase
• Updated review

Great prices! I have ordered glasses on line from Payne Glasses three times and each time I was very pleased with my order. Will continue to order in the future! Would highly recommend to everyone!

Value
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Quality
Excellent!
June 29th, 2021
Verified site experience
• Previous review
Thumbnail of user karenw1995
New Jersey
1 review
0 helpful votes
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August 30th, 2021

This site made my request truly basic. Saved time, and cash! The costs are superb, and you really have decent casings! The lone disadvantage was that I was holding up somewhat more than I suspected.

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Thumbnail of user micheleb443
Colorado
2 reviews
0 helpful votes
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March 15th, 2021
Verified purchase

Was able to get a complete pair of eyeglasses, with progressive bifocals and transition lenses for less than half of the price of just the lenses at Costco. Love my new glasses... they look great!

Thumbnail of user tianas25
California
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

Very happy with my purchases. Received my glasses before I expected and they even came with a complimentary zip up carrying case! I love it. Will definitely be ordering again!

Thumbnail of user susanar49
Washington
1 review
0 helpful votes
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May 16th, 2021
Verified purchase
• Updated review

I like ordering from payne glasses, this is my second order of prescription glasses and both times have been good experiences. Fast delivery and the glasses fit perfect. Thank you!

Reason I chose this product:

Like the color and shape.

Value
Shipping
Quality
Good and easy
April 16th, 2021
Verified site experience
• Previous review

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From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

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