• Bookmark

    Payne Glasses

Payne Glasses

Write a Review

Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16
View ratings trends

Instant Feedback

62,041 reviews

349
See all photos
How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

See positive reviews
Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

See critical reviews

Reviews (1,601)

Rating

Timeframe

Other

Reviews that mention popular keywords

payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user karrie1
Indiana
1 review
0 helpful votes
  • Send Message
December 29th, 2020
Verified purchase

Great fit and prescription was perfect. Eye Dr office wanted me to pay over $700 and at Payne it was less than $100 which is my insurance cap, so it cost me nothing for my no line bifocals.

Thumbnail of user lanikar
Florida
1 review
0 helpful votes
  • Send Message
January 8th, 2023
Verified purchase

Good price an delivery speed. My only complaint is that in most of the cases there are no photos of a person wearing the glasses so i had no idea how the would look.

Value
Shipping
Quality
Thumbnail of user meam4
Michigan
1 review
0 helpful votes
  • Send Message
March 12th, 2021
Verified purchase

Fast delivery, amazing products. Definitely ordering again... I've been a customer for over a year now and order consistently. FYI, I love new frames lol

Thumbnail of user hassano19
Virginia
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I wasn't happy about my third pair of glasses. The representative I spoke with was very helpful. She said to return them and get you a refund.
Thank you for excellent service!

The representative was polite and professional.

Service
Value
Shipping
Quality
Thumbnail of user fnn
Georgia
1 review
1 helpful vote
  • Send Message
February 4th, 2023
Verified purchase

Terrible. Even after a second try they couldn't get it right...and you can only try twice, before "no returns or refund". One might expect more opportunities to "get it right".

Limited choices...before losing money.

Thumbnail of user edwards2069
New Hampshire
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Overall, a great experience. Frames were inexpensive compared to optometrist, and progressive lenses were very affordable. Lenses are a little lower quality, but worth the money paid.

Lenses were lost in transit. I provided the tracking number and without hesitation new glasses were sent, quickly.

Service
Value
Shipping
Quality
Thumbnail of user tarac217
Washington
1 review
0 helpful votes
  • Send Message
February 19th, 2021
Verified purchase

Site was easy to use. Shipped faster than I thought they would. I have ordered 5 pairs of glasses from PayneGlasses and get compliments on all of them.

Thumbnail of user josephp2661
Texas
1 review
0 helpful votes
  • Send Message
November 12th, 2023
Verified purchase

The two times I've ordered glasses, I have not been able to see out if either pair. Severe headaches. I have no issues when I get glasses made locally with same prescription.

Value
Shipping
Quality
Thumbnail of user sarahm143
Texas
2 reviews
7 helpful votes
  • Send Message
June 21st, 2021
Verified purchase

I'm very happy with how they turned out! I have astigmatism and require prism so it's very impressive to get such great glasses for this price. They're so chic as well so I plan to keep returning!

Reason I chose this product:

I have 5 other pairs and have been pleased every time. This year my rx stabilized so I didn't need a new pair, but it's particularly sunny (high UV index) where I live so I decided a rx sunglasses would be great.

Value
Shipping
Quality
Thumbnail of user nancyl1233
South Carolina
1 review
0 helpful votes
  • Send Message
May 12th, 2021
Verified purchase
• Updated review

Good experience overall, but the glasses were way too big for me face. Used the return policy to get a smaller width. Waiting on the replacement pait.

They helped a bit, but not on the actual question I asked.

Service
Value
Shipping
Quality
Ordering was fine
April 11th, 2021
Verified site experience
• Previous review

Ordering was fine. Hoping the glasses are too.

Thumbnail of user dennisl576
Missouri
1 review
0 helpful votes
  • Send Message
April 26th, 2022
Verified purchase

Not resolved, I signed up and made a login and password, my windows 11 laptop remembered it, I CANNOT GET IN, i used forgot password but your site says no such email, please create account, and i say i already did... not sure what to do?

Thumbnail of user gregg793
Arizona
1 review
0 helpful votes
  • Send Message
November 24th, 2022
Verified purchase

Great, easy to navigate website. The try them on feature is kind of weird. Quality of the glasses is much, much better then name brands I've spent 4x more for. Now I'll find out if they last.

Value
Shipping
Quality
Thumbnail of user jamieh597
Oklahoma
1 review
0 helpful votes
  • Send Message
June 5th, 2021
Verified purchase

Prescription was wrong on the sunglasses. The first pair I ordered it was right, not this replacement pair. Customer service brushed me off with no help for resolution.

Thumbnail of user billa476
Illinois
1 review
0 helpful votes
  • Send Message
March 6th, 2021
Verified purchase

I have 6+ pair of glasses from Payne. With my recent order I asked for some replacement nose pads (and screws) for repairs. My request was not addressed.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user leilaj24
Florida
1 review
0 helpful votes
  • Send Message
July 12th, 2021
Verified purchase

Always received my order within a timely manner. Great quality lenses, and frames that fit my sons perfectly. I love the convenience of being able to order my sons eye glasses online.

Thumbnail of user soniah186
Canada
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Fast service. Shopping in the comfort of my own home. Prices are fantastic. I can purchase several pairs of glasses or sunglasses and leave them at work or home, by the tv.

Value
Shipping
Quality
Thumbnail of user mcmanuse
California
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

The team is awesome very helpful. I had a pair of glasses originally sent to me that were stolen and customer service replaced my order and I received my glasses and they are wonderful.

Service
Value
Shipping
Quality
Thumbnail of user sandyk195
Massachusetts
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase

I had lost my glasses and needed a replacement pair fast. I couldn't have chosen a better company. It only took 10 days from order to delivery! Thank you Payne Glasses!

Thumbnail of user arlinek3
Maryland
1 review
0 helpful votes
  • Send Message
April 11th, 2022
Verified purchase

I had previously bought glasses from Payne and loved them, so when I lost them I immediately purchased another of the same pair right away. I will always use Payne for all my eyewear needs

Thumbnail of user sheal25
Louisiana
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

The ordering and delivery process was very simple and efficient! My glasses were delivered way sooner than I expected, and they all fit perfectly, and look amazing!

Value
Shipping
Quality
Thumbnail of user lettieg4
Texas
1 review
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase
• Updated review

Great price get lots of compliments looking forward to getting my new glasses I just ordered I hope it had
More of an angle shape on top not so straight

Value
Shipping
Quality
Great price get lots of compliments looking forward...
June 20th, 2023
Verified site experience
• Previous review

Great price get lots of compliments looking forward to getting my new glasses I just ordered

Reason I chose this product:

Price and easy way to order glasses

It was a bit difficult to navigate website and a lot...
December 31st, 2022
Verified site experience
• Previous review

It was a bit difficult to navigate website and a lot more expensive then advertised Im excited to see the product and delivery wait time

Thumbnail of user kenr484
New York
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase
• Updated review

As long as try on feature is available, choosing glasses was very easy. A better receipt for use for insurance claims would be very useful and appreciated.

Service
Value
Shipping
Quality
Some of the try ons didn't work right, otherwise it...
September 3rd, 2022
Verified site experience
• Previous review

Some of the try ons didn't work right, otherwise it was OK. Couldn't find how to measure my PD either.

Thumbnail of user amandaa1579
Utah
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

Great selection and prices. Customer service was fast and easy when I needed to exchange. I have used Payne many times and they are my go to for online glasses shopping.

Excellent.

Service
Value
Shipping
Quality
Thumbnail of user robinl746
Virginia
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

I love my Payne glasses! I recommend getting the guarantee, I made a mistake when ordering and they were fully replaced. It's so fun to have several pair to choose from when I get ready for my day.

Super quick response, very helpful!

Service
Value
Shipping
Quality
Thumbnail of user joeyh90
South Carolina
1 review
0 helpful votes
  • Send Message
December 16th, 2020
Verified purchase

I am still in a state of shock and awe at the quality and craftsmanship of these glasses for the price tag. I have already ordered 3 pairs and am very pleased. Will definitely be ordering more soon

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

How do I know I can trust these reviews about Payne Glasses?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Payne Glasses?