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    Payne Glasses

Payne Glasses

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Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

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Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16
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62,041 reviews

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How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

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Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

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Reviews (1,601)

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payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user sylviam304
Texas
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

1st time ordering glasses online. Had a new Rx and was a bit nervous to see how they were. Your glasses were also better than expected, I recommend you to everyone!

Thumbnail of user nicolasb89
District of Columbia
2 reviews
0 helpful votes
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December 31st, 2022
Verified purchase
• Updated review

Sara Chen who has responded to my emails requesting clarifications on the issues encountered does not help and keeps on requesting pictures even of my face with glasses not responding afterwards.

Service
Shipping
Quality
I like the variety of styles and sizes and I would...
December 2nd, 2021
Verified site experience
• Previous review

I like the variety of styles and sizes and I would just like to see that I could narrow the search based on measurements which has always been the toughest part of buying eyeglasses for me.

PD 64? 61 was not allowed to be entered and got a little...
June 11th, 2021
Verified site experience
• Previous review

PD 64? 61 was not allowed to be entered and got a little confused but placed the order hoping I will get what I am expecting. Thank you

Thumbnail of user tsunehikot1
New York
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Initially, I was a bit skeptical of online purchases. However, the result turned out to be great. So I ordered a pair of sunglasses right away, which I love very much.

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Thumbnail of user paulp1157
South Carolina
1 review
0 helpful votes
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March 9th, 2021
Verified purchase

I can not recommend your business enough! Great price! I'm so happy with the price I ordered another pair of glasses with a slightly different style and no tint with bifocals!

Thumbnail of user marys6853
Texas
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Perfect! Don't change a thing! Can't say enough how pleased i am with the service & my glasses!👏👏

Value
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Thumbnail of user daneilles1
California
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

I'm a Mom new to glasses with small kids who break glasses often so Payne Eyeglasses have been a huge life saver! Great quality and low prices, I recommend them to anyone I know!

Thumbnail of user franciscoe39
Nebraska
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

My 1st pair of bifocal lenses and maybe I was expecting to much but I barely noticed a difference between these and single vision I mean they did have a little bit but the area of the bifocal was very small and not as strong as I was needing so for what they cost I guess it's about right.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user staceyc333
Tennessee
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

Fast service. I didn't like my glasses but I didn't get the insurance to exchange them. They were way too big for my face. But service was fine. I'll order another pair later one

Thumbnail of user scarlettp19
Arkansas
1 review
0 helpful votes
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January 13th, 2021
Verified purchase

Great quality love them will be ordering again great price easy to order was nervous at first on how they will be due to the price being so low but when I got them they were heavy duty and amazing

Thumbnail of user jeffreyf289
Georgia
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

Excellent place to order glasses. Easy to add account and prescription no hassle on anything. Decent prices and glasses seem very durable. I've only wore glasses a couple months but so far are aok.

Thumbnail of user tarap156
Wisconsin
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

This is my first time needing glasses so I've been experiementing with different frames. I love the try on option and the rate Payne Glasses offer. Very affordable and they look and feel great!

Thumbnail of user aprilt181
Georgia
1 review
0 helpful votes
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June 28th, 2021
Verified purchase

First time ordering glasses online. I was nervous about it but these glasses are beautiful and fit perfectly. Most definitely will continue ordering through payne glasses

Reason I chose this product:

Style, price

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Thumbnail of user alexandrad272
Ohio
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Great quality and unbeatable price. Very happy to have found this site. Have recommended to many people and get compliments on my glasses all the time.

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Thumbnail of user lonniw
South Dakota
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I was contacted by customer service, as my prescription was different than a prior one, they wanted to confirm my numbers. Glasses came in a timely fashion! They are perfect!

Thumbnail of user reneem352
Iowa
1 review
0 helpful votes
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December 24th, 2020
Verified purchase

I was skeptical buying glasses on line especially progressives. Payne glasses did a amazing job! I was very satisfied with the product and will never pay 600.00 for glasses again

Thumbnail of user rebeccab1970
Oregon
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Have ordered twice. Each has fit well and been perfect for vision. Knowing specifics about frame dimensions and how to order is essential. I ordered teen frames to fit right.

Thumbnail of user danielleb431
Wisconsin
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

I was extremely nervous about ordering glasses online. I just love my new glasses. The customer service is also wonderful. I am definitely recommending to all my friends and family.

Thumbnail of user michellem2199
Pennsylvania
1 review
0 helpful votes
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January 17th, 2021
Verified purchase

My glasses came exactly as I ordered only thing is I usually get extra nose pads on a baggie and there were none with either pair of glaases but thank you for the complementary masks

Thumbnail of user sharynh25
Maryland
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

I love the experience that I had with the customer service team as well as the ordering process, and
my prescription fits really well. Got a lot of compliment on these glasses. The order came fast.

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Value
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Thumbnail of user jenniferg1470
California
1 review
0 helpful votes
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April 15th, 2021
Verified purchase

I stumbled upon an ad several months back while scrolling through FB and bookmarked it just in case... and I'm so glad I did. Hubby and I both needed updated scripts and glasses and had gone to local retailer thinking we'd save money, with their low prices and using our insurance. After picking out frames we liked, we were given the breakdown in cost, and almost had a stroke! Over $500 for his pair, another $300 for mine! We came home empty handed. Then I remembered the site I bookmarked. Loved the selection, but the prices listed couldn't possibly be correct, could it? I was hesitant. I liked the virtual try-on option, made it easier to decide on a pair. We went through and input our info and new script, and after all was said and done, we both got a new pair of glasses for less than $70! After only 10 days we received them, and OMG... they were fantastic, better than the costly ones at retail store. We were so pleased we bought a second pair with different frames a week later. The quality, the fast delivery, the easy site navigation and info collection, made this the best experience ever! I recommend it to anyone and everyone!

Thumbnail of user nadial45
Wisconsin
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

I liked both the glasses I got. Great price for a polarized sunglasses that are light. Good to get the blue light blocker since I'm working on computers alot

Thumbnail of user hain51
Massachusetts
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

The glasses are good but I'll be coming back because of the customer service. I had an issue with a pair I order and the representative made the exchange fast, easy and friendly.

Thumbnail of user michellep2084
Pennsylvania
2 reviews
0 helpful votes
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April 12th, 2022
Verified purchase

Quick service and received very quickly didn't know that I only work a 1/2 mile from them. Customer service chat was also very helpful with the question I had on my glasses when I received them.

Thumbnail of user lucys232
Pennsylvania
1 review
0 helpful votes
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May 19th, 2021
Verified purchase

They fit well. I was a little nervous they were not fit me but as soon as they arrived, I tried them on and WOW!
I really liked the style, black goes with everything! Thank you!

Thumbnail of user judes43
Ohio
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

A bit confusing in order process, but kind of took the risk of pushing through in hopes I placed order correctly. Glasses are beautiful and arrived in great time.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

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