• Payne Glasses

Payne Glasses

Write a Review

Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16

Instant Feedback

62,041 reviews

349
See all photos
How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

Reviews (1,601)

Rating

Timeframe

Other

Reviews that mention popular keywords

payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user beverlyw278
Alabama
3 reviews
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase

My first experience with Payne Glasses was so good, I ordered a second pair as soon as I got the first one. Excellent prices, fast and easy ordering process, great selection of frames, and reasonable shipping policies... what's not to like?

Thumbnail of user amya255
Virginia
2 reviews
0 helpful votes
  • Send Message
November 12th, 2021
Verified purchase

The frames are BEAUTIFUL. I have received many compliments on them. The only negative thing I would say is the lenses do smudge easy. If you don't have access to the cleaning cloth that comes with the glasses, you'll be looking through a blur all day. Other than that, they're the best glasses i've ever had. I'm considering ordering another pair in a different color.

Thumbnail of user steveny447
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 18th, 2022
Verified purchase

The process of picking out frames can be challenging and the price some places charge is unreal.
This is not that place... wonderful selection of frames at amazing prices.
Easy to use website and fast shipping sealed the deal.
The glasses fit great, so good I am thinking about getting another pair.
Thank you!

Thumbnail of user angelap674
New York
1 review
3 helpful votes
  • Send Message
February 20th, 2021
Verified purchase

Ive ordered 3 pairs from Payne.The glasses were fun to shop for with the try on feature. They have a good selection of glasses and sunglasses easy to figure out the ordering process. They ship faster than what the description says if you choose standard delivery. Two out of three deliveries I could see the entire process including tracking. I get so many compliments on my large " granny glam" glasses that i got. So affordable i could order a few pairs at a time still cheaper than the eye glass store.

Thumbnail of user mjp28
Florida
2 reviews
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase

Enjoyable experience shopping with Payne Glasses on-line. Everytime. Fantastic selection. Adele multi-color cat eye frames are super impressive. Fit just right and are a compliment magnet. The bargain received and quality of service, selection truly make it easy to share with others. Truly a company that values its customers.

Value
Shipping
Quality
Thumbnail of user kimmiet3
Alabama
1 review
0 helpful votes
  • Send Message
May 14th, 2021
Verified purchase

I needed some prescription sunglasses. Had previously ordered glasses so I was able to get on, find the frames I wanted, use my stored information and buy. It was super simple and they came in a week. Perfect for summer!

Thumbnail of user jessicam1987
California
1 review
3 helpful votes
  • Send Message
January 11th, 2021
Verified purchase

My first online purchase of single vision glasses and I was so impressed by the quality and price, I ordered 2 more pairs! I can actually get "fun" frames that I normally wouldn't purchase because they are so affordable. And I don't have to freak out about possibly breaking them when doing yard/farm work. Yes, I am that hard on my eyewear. I will definitely be a returning customer!

Value
Shipping
Quality
Thumbnail of user michaell3208
Florida
1 review
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

Even after receiving a replacement, my prescription just doesn't seem quite right. Customer Service was amazing, the frames are great, just the prescription is a tad off. I think if you need progressive lenses, ordering on your own may not be the best idea.

Thumbnail of user marjorier87
Marjorie R.
Illinois
1 review
0 helpful votes
  • Send Message
May 22nd, 2021

I needed new glasses and went to a local optical place for the eye exam with the intention of buying my glasses there. To my surprise their frames were around $300, plus the prescription was another $200. I refuse to pay that much. I found Payne eyeglasses and they had excellent instructions on how to measure everything. I wear progressive lenses so I was worried about buying online, but to my delight the glasses were perfect, and they only cost me $123.84. Delivered fast and well packed with a very nice eyeglass case. I am going to purchase another pair from them.

Products used:
prescription glasses

Service
Value
Shipping
Quality
Thumbnail of user nanh48
Oregon
1 review
1 helpful vote
  • Send Message
March 1st, 2023
Verified purchase

Payne Glasses is the best! If there is a problem they will make it right, and they'll work quickly to get your glasses back to you as soon as they can. I've had to return two previous frames due to uncomfortable fit, and they exchanged for another frame, and sent the new ones back to me within 1-week or less. I highly recommend them. The prices are excellent - you'd pay twice or more at the optometrist's office for lesser value.

I had contact with customer service and they are exceptional! They asked all the right questions to replace the glasses I returned, and then had the new ones sent to their lab to process the new frames with prescription. There was a difference between one of the frames, and I received a refund. Customer service is really very good.

Service
Value
Shipping
Quality
Thumbnail of user danf407
Louisiana
1 review
0 helpful votes
  • Send Message
December 20th, 2020
Verified purchase

Buying the glasses was really easy and affordable. My mom has me order her glasses about once a year now and we don't have to wait for our insurance to renew. We can change out with the season and what's in style. I could literally buy one pair of glasses each month and still come out cheaper than if my insurance covered it at the doctors office.

Thumbnail of user sarahb2941
North Carolina
2 reviews
7 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

While most ladies will not think about having sturdy eyeglasses, it is a must for me as mine tend to get knocked off my face while at work and having glasses that can take a fall or get bumped into and not break is a must. They are also stylish and fit the face well. And as always please keep making more styles in Large/wide frames as I am one of many with big heads and always need the width so that the glasses do not cut into my temples or behind my ears. I love that eyeglasses prices have come down low enough that I can get glasses in different styles and colors that match outfits or my mood on a particular day. I needed this option thirty years ago when I first started to wear glasses and found the ones I got to be too heavy and did not like to wear them.

Thumbnail of user charleyb48
North Carolina
1 review
0 helpful votes
  • Send Message
April 2nd, 2024
Verified purchase

I have ordered a few times from here and have loved each ordered! From my glasses to my girls glasses!

Value
Shipping
Quality
Thumbnail of user toml784
Indiana
1 review
0 helpful votes
  • Send Message
May 14th, 2021
Verified purchase

Usually do not buy sunglasses, but so easy and quick to use Payne. Ordered and had them in less than 2 weeks and fit perfectly and cost a fraction of going to the big franchise places. I have bought 4 pair so far.

Reason I chose this product:

I liked the choice and the price

Value
Shipping
Quality
Thumbnail of user abbeyk11
Nebraska
1 review
1 helpful vote
  • Send Message
February 18th, 2021
Verified purchase

This is my second pair from Payne (1st pair lasted at least a year, I just wanted something new). I paid extra because of my high prescription and finally got the thinnest lenses I've probably ever had! I like the frames and the lenses only took a day to get used to. In certain lighting situations I sometimes see a little rainbow along the edge of a lens; I'm not sure why that happens with these and no other glasses I've ever had, but honestly I like it

Thumbnail of user davidc6522
Canada
1 review
0 helpful votes
  • Send Message
August 12th, 2022
Verified purchase

1. Process to order very easy and efficient
2. Order confirmed quickly and advised shipped
3. Very confusing experience with DHL. Received very confusing numerous emails saying delivery was attempted unsuccessfully - which appeared to be spam. Finally phoned DHL and advised order was approximately 250 miles away and they could not deliver to area so they would mail via Canada Post. Eventually received.
4. Frame appeared excellent but find prescription lenses tend to distort vision resulting in telescopic effect.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user marcij27
Florida
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase
• Updated review

All went quick. I did have a question. I hit the chat icon. I was chatting with someone within a minute. All answered and happy so far. Looking forward to getting my glasses. Hoping they are as pictured

Value
Shipping
Quality
All went quick
November 25th, 2022
Verified site experience
• Previous review

All went quick. I did have a question. I hit the chat icon. I was chatting with someone within a minute. All answered and happy so far. Looking forward to getting my glasses. Hoping they are as pictured

Thumbnail of user terryv129
California
1 review
0 helpful votes
  • Send Message
December 8th, 2021
Verified purchase

Can not see correctly with new eye glasses. Email with company a pain. In stead of just remaking them again,. Cust serv is instructing me to put glasses on and move them back forward over my eyes.
Not a happy camper. No glasses and they haven't even suggested refunding money.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user javitag
Nevada
1 review
0 helpful votes
  • Send Message
October 4th, 2021

Incredible service from order to delivery. Great prices. The only thing I would like to see just a few more styles. I have an update. My progressive lenses were a little off due to me not knowing how they sit. I chose wrong, yet I was able to send them back to them for a little tweak. All this was done at no cost to me. They have exceeded far beyond my expectations with thier exceptional protocols. Highly recommend them!

Thumbnail of user eberhardk3
California
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

I checked out several online stores. I am an actor and needed several glasses that fit the movie' time period without breaking my bank and I can still see and read properly. Payne was the best value. I compared my expensive (with insurance) progressive glasses from a store to the Payne glasses (no insurance) and they are identical. I could not find any difference in vision. I just paid over $200 more for the old ones. I guess I will never do that again.

Value
Shipping
Quality
Thumbnail of user toddf256
TW
New York
2 reviews
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

I've purchased from Payne 3 times so far and likely will again in the future. The money saved over conventional eyeglass retailers is substantial. I've always been satisfied with the quality of the glasses from Payne. I see no reason to go elsewhere at this time.

Thumbnail of user jackiew450
New York
1 review
0 helpful votes
  • Send Message
July 29th, 2022

I ordered and paid for glasses. I later got an email that the frames were no longer available. When I asked for a refund, the company wants me to pick another frame. Definitely bait and switch. This was their error, not mine.

Tip for consumers:
Buyer beware

Products used:
Frames with single vision lenses

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Thumbnail of user michaelp2681
Michael P. – Payne Glasses Rep

Hello. This was indeed our error, however the email asking if you'd like to choose a different frame was not intended to mean that you couldn't get your money back. We have refunded this now, at your request.

Thumbnail of user valenciap6
Florida
1 review
0 helpful votes
  • Send Message
September 15th, 2021
Verified purchase

It has been a rip off experience. Customer service is no help. Had recommended them to someone before realizing what crappy service they give. They actually expect you to pay for the aspect of getting a refund.

Not helpful just read off warranty

Reason I chose this product:

Advertisement on Facebook

Service
Value
Shipping
Quality
Thumbnail of user joycep660
Texas
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

These are post cataract surgery glasses to help with astigmatism and to bring both eyes to 20/20. Ordered with the extra dark transitions lenses, UV blocking, and all the coatings and features that my surgeon required, for a lot less than I could get them locally. They arrived quickly, and are perfect

Value
Shipping
Quality
Thumbnail of user sarab461
Florida
1 review
2 helpful votes
  • Send Message
December 30th, 2020
Verified purchase

I have ordered 3 pairs of glasses from Payne. All have been very satisfactory. The only problem I have with all three is that they want to fall off when I bend over. No matter though, considering the price for these from Payne or having them made through an optometrist office, they are worth every penny! As far as vision, they seem to be just right. I will continue to order from Payne.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

How do I know I can trust these reviews about Payne Glasses?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Payne Glasses?