• Payne Glasses

Payne Glasses

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Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

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Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16

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62,041 reviews

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How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

Reviews (1,601)

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payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user ashleym918
Missouri
1 review
0 helpful votes
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February 20th, 2021
Verified purchase

Totally obsessed with these glasses theyre so beautiful. The design colors are so vibrant. They are nice and sturdy but also light weight to wear. The prescription is perfect. I look better with larger glasses and these are the perfect size. I really love the retro vibe they give off. Would definitely recommend them to anyone.

Thumbnail of user rebbeccay
Georgia
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I have paid for the $300 glasses in the past and I would say these are just as good if not better... they are light weight so they don't bother my face or sensitive skin. They are bright and stylish so if I put them down, I can always see them despite having terrible vision without them... this is my second pair from payne and I don't intend to return to over priced glasses agian... payne glasses are awesome and the price is lower than most eye insurance copay so get them!

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Thumbnail of user annah943
Florida
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase
• Updated review

I love being able to try on the glasses to evaluate how they look on me before committing to buying. Payne's glasses are consistently good quality, comfortable, and affordable. Love them.

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Easy to use
April 15th, 2021
Verified site experience
• Previous review
Thumbnail of user laurid9
Vermont
1 review
0 helpful votes
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March 23rd, 2021
Verified purchase

My glasses prescription wasn't right on the glasses I had my optometrist check them and double check my eyes to be no problems on this side, I sent glasses back almost 2 months ago still have gotten no refund nor new replacement.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gregp420
Kentucky
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

The products are good. They took less time than I expected to arrive. Customer service was excellent. I docked a star because the ordering system wouldn't accept promotion codes. I had to reach out to customer service which was an unnecessary step.

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Thumbnail of user loric614
Missouri
1 review
0 helpful votes
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February 21st, 2021
Verified purchase

I wasn't sure what my PD was so I emailed customer service. I believe her name was Sarah she was helpful with giving me instructions on how to give her the PD information they needed. She was very prompt!
Truly satisfied customer.
Thank you

Thumbnail of user taram484
California
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

This was my second order with Payne, and it was even faster, better and cheaper than my first (which was on Black Friday 2021-so a tiny delay was not on them). My glasses look like something The Incredibles' Edna Mode would wear to party in: Big, Round, and with a gorgeous multilayered acetate in swirling greens. The little add on I got was a box of their multicolored silicone ear guards that I attached to 10 different shapes and types of glasses. These are the most useful glasses accessory for someone like me: hyper sensitive to glasses that are even a little tight, but constantly doing work bent over a sewing machine or other power tool that can injure glasses if they fall off. I'm definitely ordering more of these on my next order, as they do nothing to trigger headaches and completely eliminate the problem of dropped glasses I had because I must bend my glasses until they no longer grip my head.

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Thumbnail of user bettyg781
Texas
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

First time Payne Glasses customer. I ordered prescription glasses and when I received them, I was extremely pleased and ordered my prescription sunglasses (which was my first major eye glass investment).
The only thing I will have to warn others is trying to choose the trendiest glasses and I made the perfect choice and the price was so affordable!
Payne Glasses I am a customer and I will recommend to others!

Thumbnail of user mikes3556
Texas
1 review
0 helpful votes
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January 27th, 2022

Ordered progressive sunglasses and standard Rx goggles. Got them with in a week and a half with the expidited fee. Great quality and no issues with this order. Still waiting on an order of goggles from one of their competitors.

Thumbnail of user lorenm120
DO
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

I loved the choices, the ease of ordering and the product -
Packaging and all. Wish they didn't take so long to arrive but if that's all that I have to complain about then I'm
Still buying from Paybe only!

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Quality
Thumbnail of user terryj729
Texas
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

I bought two pair as backups for a new prescription Payne again!aàfrom a national chain. These glasses were as good or even better than the pair I got from the famous glasses chain! And for a tenth the price! Good fit good lens cut good overall. I'll definitely do business with Payne again.

Thumbnail of user sandym419
Pennsylvania
1 review
0 helpful votes
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January 14th, 2021
Verified purchase

I received 3 pair in this order - 1 pair was a corrected order! Thank YOU! 1 Pair is too big and I was wondering IF they're returnable?
I'm very pleased with Pagne service and also with customer service. I feel it's an outstanding value!

Thumbnail of user sh783
Maryland
1 review
0 helpful votes
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April 10th, 2024
Verified purchase
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Thumbnail of user timm1000
Florida
2 reviews
0 helpful votes
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August 21st, 2023
Verified purchase

Easy Peasy! Happy Customer! I answered your request but, I do not think all people completing this questionnaire should not be able to submit it without "describing the experience "! It was easy, I was happy!

Reason I chose this product:

Cost and ease of buying

Value
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Quality
Thumbnail of user roberts5979
Oregon
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

I spent 2 hours finding the glasses I wanted then the credit card form wouldn't take my credit info so I went through the same process on my computer, it worked. Still, somehow I ordered blue block lenses when I only selected clear regular lenses, so I spent more than I intended. I wanted to correct the mistake but couldn't find a way to do that on your site. I'm hoping it will be worth it.

Reason I chose this product:

Looking for an inexpensive backup pair and bought one from three places to see who I want to work with in the future

Value
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Quality
Thumbnail of user tracyd372
Tennessee
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

This is my 3rd pair and each time the ordering has been easy and the speed of delivery is prompt. The packaging is precise so the glasses arrive in perfect condition. I will order again... when I lose the next pair

Thumbnail of user kimm1773
Wisconsin
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Need to make it easier to order.

Wasn't as happy with my second pair as I was my first. It would of been nice to have someone call me because they could see that something was different then my first pair.

Reason I chose this product:

Was recommended by a coworker

Thumbnail of user janeu71
Indiana
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

The first time I ordered my glasses, I measured my pupilary distance incorrectly. Payne glasses gave me full credit, I sent the glasses back, and they helped me measure correctly. My glasses are very high quality and beautiful. The prescription is perfect, and I love the frame selection and virtual try on. Loved my experience! In fact I ordered another pair!

Super helpful right away, and helped me solve the issue quickly! Great turn around time to send my glasses back and get everything fixed!

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Thumbnail of user stephd32
New York
1 review
0 helpful votes
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May 10th, 2021
Verified purchase

I was hesitant about purchasing glasses online and I did a LOT of research. I finally decided to take a chance on buying some glasses that were on sale, a pair that I could wear around the house. I was pleasantly surprised when I received them. I'm wearing them today at the office! I purchased another pair, this time progressives, and I absolutely love them. I have to admit that I like my Payne glasses better than the glasses I purchased at my eyecare provider.

Thumbnail of user truthbetoldiwasntcrazyabouttheframesoneitheroftheprogressivesandtheyallowedmetoselecttwopairofframes
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August 10th, 2021
Verified purchase

Purchased three pair of glasses.

Scrip sunglasses Were perfect. The pupillary distance on to pair prescription progressives was off on one eye. Once I got a hold of someone in customer service they walked me through how to have them test it.
The pupillary distance on to pair prescription progressives was off on one eye. Once I got a hold of someone in customer service they walked me through how to have them test it.

Truth be told I wasn't crazy about the frames on either of the progressives, and they allowed me to select two pair of frames to replace them. Overall a very good experience

Thumbnail of user anitak155
Illinois
1 review
0 helpful votes
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March 15th, 2021
Verified purchase

I ordered my glasses at Lenscrafters first, and got my back-up glasses from Payne. Now I am wearing my Payne glasses every day, because they are more light weight, more stylish and best of all less expensive as Lenscrafters. This is my second pair I have ordered from Payne, and will be ordering more in the future as I need them.

Thumbnail of user rachele644
Iowa
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Positive experience overall. I initially had some issues with the vision, and since I had taken a before picture with the stickers still in the lenses Payne was able to troubleshoot the issue and remake my lenses.

Email troubleshooting and good resolution of the issue.

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Thumbnail of user paoloc38
Connecticut
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I have bought from PayneeGlasses so many times, I am probably on their top 10% of customers.
I like this website because they have a huge range of glasses to choose from, buying process is easy, returning glasses is easy, choosing the lenses you want is easy.
I have a lot of glasses and sunglasses from this website, I have bought sunglasses for my family using this website and they all loved it.

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Thumbnail of user sharonb2783
Kentucky
2 reviews
0 helpful votes
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February 4th, 2023
Verified purchase

Frames described as childs, they are not. The ear piece 8s shorter but width is as w8de as my adult frames. They are unusable. Can't return as they wanted $12.99 for warranty fee. I opted out as the glasses were already too expensive for +7 single readers. Paying for thin lenses, cheap frames cost about $90.00, lenses still not as thin as my last ones from Walmart.

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Thumbnail of user dw576
1 review
0 helpful votes
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June 30th, 2021
Verified purchase

This is my second time ordering. First time was when I couldn't get to the store to order glasses due to covid. I didn't realize ordering online would be so easy and convenient, and even cheaper than what my insurance covers!

Reason I chose this product:

Pricing and availability. And the cute style.

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Quality

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From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

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