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    Payne Glasses

Payne Glasses

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Overview

Payne Glasses has a rating of 4.7 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price, and second pair. Payne Glasses ranks 6th among Eyeglasses sites.

  • Service
    276
  • Value
    982
  • Shipping
    981
  • Quality
    978

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Positive reviews (last 12 months): 91.1%
Positive
247
Neutral
8
Negative
16
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62,041 reviews

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How would you rate Payne Glasses?
Top Positive Review

“Great glasses, great fit”

Jeffrey W.
8/31/24

Great glasses, great fit. I have bought multiple pairs and appreciate that you don't get rid of frames as often as others. That way, if I find one I like, I can reorder when my child steps on them, or they fall into the river. 😞

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Top Critical Review

“The glasses I ordered have nose pads made for those...”

Mark T.
8/6/24

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

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Reviews (1,601)

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payne glasses (2209) prescription sunglasses (110) customer service (1405)
Thumbnail of user brookec164
Rhode Island
1 review
0 helpful votes
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November 25th, 2023
Verified purchase
• Updated review

It was an easy and great experience as always! Thank you for having cute and affordable glasses, I have saved hundreds if not a thousand dollars over the past 2 years!

Value
Shipping
Quality
I just love shopping with you guys, it's fast, affordable...
May 26th, 2023
Verified site experience
• Previous review

I just love shopping with you guys, it's fast, affordable and the designs are great!

Love you guys!
July 8th, 2022
Verified site experience
• Previous review

Love you guys! Low price and super fast

Love you guys
June 18th, 2021
Verified site experience
• Previous review
Thumbnail of user larsonb10
Colorado
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

These glasses are super cute and fit my face nicely! Ordering glasses that work for my astigmatism is hit or miss because the axis doesn't always align, but these have been the best yet.

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Thumbnail of user nivear
Florida
1 review
0 helpful votes
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March 4th, 2023
Verified purchase
• Updated review

I am repeat customer and love the ease of getting my new glasses, I did have to return because the strength of my readers was wrong I got another pair so that should tell you that Still love Payne love my new pair

Service
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Easy to order and check out
August 27th, 2021
Verified site experience
• Previous review
Thumbnail of user deniser558
Ukraine
4 reviews
6 helpful votes
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October 5th, 2021

We had some problems with it. I lost all my money in a very short time. I found one company, but it didn't help me and even deceived me. Help was from: > ( rebrand. Ly / zx27z7f) < I got my money back. All my money. Thank them!

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amyjonelle620
Illinois
1 review
0 helpful votes
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September 20th, 2023

This company does not have customer service at all, they have talked to me so rudely and condensending every chance they get. I am embarrassed for them and their company. I hope they truly receive better training or are bought out by owners who have hearts. You can see all communication on the BBB website. I truly hope they change their ways and realize for some people having glasses to see at a decent price is a necessity, and when people can't see out of their glasses and don't have the fund to purchase more and are left with being talked down to is truly wrong on everyevel for a business.

Thumbnail of user dianem1884
Ukraine
1 review
0 helpful votes
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October 15th, 2021

What happened? I worked very hard all my life. I was very disorganized and sad after my money was taken away. Help was from: here > reb rand. Ly/pdo sraq < This company made me happy again and returned all the money. You can trust them completely.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stephaniev599
Ukraine
2 reviews
0 helpful votes
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October 8th, 2021

I don't trust it anymore. My girlfriend and I have long wanted to buy a car and worked hard. I found one company, but it didn't help me and even deceived me. Fortunately, help came when I wasn't expecting it. > ( rebrand. Ly / zx27z7f) < I was pleasantly surprised by the operational work of the company. I'm so glad I found them.

* Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user charlest1320
Mississippi
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I decided to try progressive lens again (I couldn't adjust to peripheral vision, so I had gone back to line bifocal for several years). Decided to try progressive lens on this pair and they preform great without any adjustments. Also, the look I wanted and shipping was faster than expected during Christmas Holliday.

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Thumbnail of user sunnyl81
Oregon
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

I am very glad I found PAYNE! I am accustomed to online ordering of my glasses and am so appreciative of better service, selection and savings with Payne. Having said that, it should be noted that I'm pretty picky about styles and fit. With my last order I discovered that my doctors office calculated my PD differently than previously noted AFTER I place my order. I called Payne immediately, got a very pleasant customer service rep and we caught the order in time to make the change -- PHEW! Thanks Payne for all that you do. Without you, the quality of my life with glasses would be severely diminished.

The issue was on my end with need to correct the PD I thought was mine only to find out it had changed. We caught the order just in time, and it was done very pleasantly -- thank you very much❣️

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Thumbnail of user louisep285
Florida
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

I would order again and was satisfied with 2 pairs, however, there was a mistake with one pair, reading glasses that were made into sunglasses; I'm sure I didn't order them that way but I never called them to correct the mistake so I really can't blame them.

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Thumbnail of user jonathanm1445
Pennsylvania
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Best place to purchase eye glasses. From navigating the website to receiveing my glasses, the entire experience with Payne Glasses has been exceptional. I ordered glasses from the place that I had my exam,and from Payne Glasses and my glasses from Payne Glasses arrived first.

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Value
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Quality
Thumbnail of user vincem113
Hawaii
2 reviews
0 helpful votes
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April 21st, 2021
Verified purchase

Simply, I would not have been able to afford my glasses from any other provider as ordered from Payne Glasses. I shopped locally with due diligence and I just couldn't get what I wanted for less than $210.00. But through Payne Glasses, I got what I needed WITH the style and options that I wanted for $104.00! AND, I received my order in Hawaii in about 3 weeks!

Thumbnail of user rochellep86
New York
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Excellent glasses. Just what I wanted. Appreciate all the included lens features. Beautiful craftsmanship. Fit is perfect and they look beautiful on. Thrilled at the great prices! Thanks so much.

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Quality
Thumbnail of user golfrrg
North Carolina
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

For the price the frames were great. I take them to my eye doctor to fill the prescription because. I have a very complicated prescription. I like ordering the frames here because I can get fun frames instead of overpriced fuddy duddy.

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Thumbnail of user seungy9
Illinois
1 review
0 helpful votes
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April 4th, 2024
Verified purchase
Value
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Quality
Thumbnail of user deannab429
Michigan
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

I talked to customer service many times before ordering, since it was my first online time, they are wonderful,very helpful, and company rules are lenient in my opinion. So glad I went with Payne.

They are so pleasant to work with. I reordered two frames and no problems. Delivery was so fast and well packaged. Will order from Payne again.

Service
Value
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Quality
Thumbnail of user michelleh1628
Maryland
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I'm very pleased with my purchase. A price that can't be beat. Nice variety of frames. Quick processing and delivery. Fit was perfect and glasses were made correctly. I later ordered a second pair.

Thumbnail of user kellyb912
Oregon
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

Absolutely love my glasses! Great quality. Fast service. The mirrored sunglasses clip-on is a huge bonus. Payne makes having a variety of eyeglasses possible. I'll be ordering again!

Thumbnail of user chriso544
Texas
1 review
0 helpful votes
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August 12th, 2021
Verified purchase
• Updated review

Customer service was great to work with.
They identified the problem and walked me through the process of getting my glasses corrected.
Thanks for your help.

Warranty issue, I was a 100% satisfied.

Reason I chose this product:

Needed glasses.

Service
Value
Shipping
Quality
Customer service was great to work with
July 18th, 2021
Verified site experience
• Previous review

Customer service was great to work with.
They identified the problem and walked me through the process of getting my glasses corrected.
Thanks for your help.

Thumbnail of user hannahw539
Utah
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

There are so many glasses to choose from, and in my experience the delivery time has always been much quicker than estimated. It's definitely worth the price!

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Thumbnail of user jenw119
Nebraska
1 review
0 helpful votes
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December 18th, 2020
Verified purchase

Purchased a pair for myself and my daughter, not sure why someone would pay all the extra to get from a clinic. These glasses are just as high quality and work well.

Thumbnail of user patricem93
Kentucky
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

Glasses arrived in secure packaging with a glass case and cleaning cloth which was appreciated! I love that they included a measurement device for my pupils. I ordered two more pairs!

Thumbnail of user jillk551
Pennsylvania
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

I bought 2 pairs of distance glasses and chose to add anti-reflective lenses and then even with shipping, my total only came out to $22.17! Are you kidding me? That's awesome!

Thumbnail of user kayleem34
West Virginia
1 review
0 helpful votes
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February 28th, 2021
Verified purchase

Their glasses are great for the price I paid. They have many different styles to choose from. Customer service was helpful with exchanging my glasses with a better fitting pair.

Thumbnail of user carolh2549
New York
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Love Payne Glasses! I am a repeat customer and have recommended family and friends to them. I can get high quality, fashionable glasses for less than half the price of optical stores.

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From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically does not respond to reviews

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