Pottery Barn Teen

I ordered a loft bed in October which was available for delivery per the website. After multiple delays and backorders it is now January and my loft bed was suppose to be delivered today. The truck shows up but with only 4 of 5 boxes. I am told they will have to search for the missing box which will take up to 3 days. There service and shipping is horrible and after paying a ton for the bed and extra for shipping this is ridiculous. I don't recommend you ordering from Potterybarn Teen unless you wait for several months and then sit around your house all day and only receive part of it.

You can't trust their delivery times. Two orders have now been significantly delayed (more than 5 weeks) with any notification, yet receives 2-4 spam e-mails from PB Teen a week. Buy your furniture somewhere else - they can't be trusted.

The poor quality of this mirror is embarrassing for its price point. The frame is not straight and unevenly mounted. Edges of the glass are visible in some areas. The gold finish is not metal, but a powder coating that arrived with scratches. Worst of all, the mirror shows a distorted reflection.

Pottery Barn is one of the few remaining brands that does not have customer reviews. If so, customers would reveal that their products are cheap, big-box store quality with an unjustified brand name markup.

I had the exact same experience as another review with a PB Teen backpack. I ordered in July 2021 and school started in late August 2021. Its October 6th and the backpack is ripping along multiple seems. This is a $75 backpack. I called customer service who basically said they won't stand behind their product and there is nothing they can do. We've ordered a lot of items from PB Kids and PB Teen over the years and I'm so disappointed with the Company. We'll never order from them again

Purchased a backpack last year for my daughter, only used for 4 months since they didn't go to school due to pandemic, it's already ripping and can't be used, way too much money for a backpack to be that cheap! Won't be purchasing any again, called customer service, spoke to Mia and was not a big help, waited 56 minutes on hold for a manager and didn't get any where, what a waste of money for such a cheap item … very disappointed with pottery barn

My daughter ordered the Pottery Barn Teen Waves comforter and less than a year of use both sides have pilling all over it--no washing or rubbing "velcro or rough" object over it. I wrote to PB Teen customer service and they told me to get a pill shaver to shave the pilling off. I've never experienced bad quality at PB Teen or PB until now and will no longer buy bedding there. Disappointed that they didn't offer to come up with a better solution or replace it. They didn't even offer to send me the shaver, only gave me a link to purchase it from their website.

Starting with taking more than 3 months for in stock furniture to be delivered, customer service is awful, they just lie to you. They have cancel our Chelsea Bed 6 times, without eve sending a warning email, text or phone call about the cancelation. We found out by calling customer service and waiting 3 hrs to have some kind kf answer that at the end was inaccurate. We did got the Chelsea dresser 2 months after delivery date. To be honest their furniture is Over price and quality is poor. Very difficult to open the dresser drawers. Don't buy it from here. Same quality for at least 500$ less and delivered within a week from wayfair.

April 12 th ordered a Bowden loft bed. Delivered April 25 broken. Called and reordered broken pieces. Delivered may 16 wrong pieces. Now I can get a replacement but not until august. 1 to 2 hour wait on phone before anyone answers. They need much better help.

Placed an order for ornaments and right after ordering saw the $20 shipping charge for 2 Christmas ornaments! Went right away to cancel my order but there was no option to do so when many sites have that option for an hour after ordering. Emailed right away and it took them a week to respond (48h advertised). And there, no surprise, can't help, no refund of shipping. It's a large company and they charge a lot for the smallest thing. They should offer free shipping. Won't ever use again

I wish I read these reviews before I ordered a Baldwin lounge furniture for my teen. It's VERY uncomfortable and looks really cheap, it should've been a 1/3 of the price that it actually was. Their marketing is beautiful, customer service is crappy and zero value. I now remember why I didn't order from them for so many years.

We placed a major order with Pottery Barn Teen and went weeks with no follow-up. When we checked our order status, we saw that the delivery date window had been pushed out by three weeks. When we tried to find out why we weren't notified and when we could deliver several thousand dollars worth of furniture, the "customer support" (I use this term loosely) hung up on me.

I'd rather sit on a fire ant hill than deal with this company.

We ordered a loft bed in August and it wasn't fully delivered until the following February. It took nearly 6 months with 3 separate deliveries, many phone calls, time spent tracking and reordering before we had a complete bed. It was a disaster, no compensation for the incompetence of their systems. If you don't have time to track, figure out what you're missing, reorder, track, reorder, track and track then don't order from them. There was never any follow-up or follow through from anyone in the company. I will never order from any of the William Sonoma companies.

Like many others, I have gotten the run around from PB Teen. I ordered a bedside table for my son on December 21,2017. It is now October 19,2018, almost a year later, and still no bedside table. We have called on 4-5 separate occasions and promised a variety of delivery dates and they pass and nothing from the store. We were promised a gift card in exchange for our troubles and that never came either.
I don't think I could have gotten worst customer service if they tried. I'm honestly surprised this place is still in business.

Wow! I was just about to order a few items from the site when I decided to first check the reviews. I wanted to be sure there were no horror stories about not receiving items or bad customer service. Boy was I shocked and frustrated for some of the reviewers when I read the reviews. So glad I came here first before ordering. Looks like PB needs new leadership to address these issues. Word of mouth and customer service is everything in business! Thanks to everyone that took the time to write a review. You saved me from (what appears to be) a potential migraine.

We purchased a loft bed for my son's dorm room. Carefully researched PB delivery options and opted and paid for the white glove delivery so the bed could be delivered to the room and assembled. Big Surprise when they delivered and got the person receiving on our behalf to opt for no assembly...feel like a massive rip off track. Who on earth would pay to have a loft,bed,desk delivered to a dorm room and then not have it assembled? Seriously slippery delivery tactics by Jose, the driver. Not Impressed! Most unhelpful customer service person (Christine) who couldn't be LESS HELPFUL if she tried. Nothing PB will do...

Very disappointed-not sure 1 star should be given. Christmas gift ordered 12/5/17. Account said it was going to ship 2/5/17. Here we are 2/23/18 and 3 different ship dates later... no chair. By the time the chair arrives, if we ever get it, it will be my daughters birthday. I will never order another item from this company. They will only discuss compensation once the chair is delivered. They are blaming the vendor and advised they cannot give us an exact ship date. For the price you pay for the products, customer needs to improve tremendously. Will we ever get the chair?

Not sure what has happened to this store. A whole system of failures. From delivery dates pushed over and over and over for months, to never sending an email to notify me of order delivery delays, to extremely rude customer service, to being transferred from one rep to another for 30 to 45 minutes at a time, almost every time I called, to outrageously long wait times, to having a customer service rep hang up on me tonight after I complained when she told me that my delivery date (due today) was pushed for the 5th time with another two weeks. Nothing works at PBteen. I'm cancelling my order.

I had only ordered a calendar which was almost 2 months ago and still haven't received my order, when I had emailed them they said "Due to unexpected production delays with our manufacturer" that was a month ago, maybe they need to shut the website down because this is ridiculous.

I purchased the Favorite Tee Quit & Shams for my son's bedroom. It hasn't even been a year and the stitching on the comforter and shams is already coming undone. It doesn't have the nice diamond pattern anymore. Customer Service couldn't do anything about it since it was past the 30 days. I am very disappointed in the quality of this set.

UPDATED REVIEW: Originally, I was not happy with the delays in the delivery of my daughter's furniture and although I did have to wait longer than expected, the situation turned out well. After discussing my frustrations further with the customer service rep that contacted me from this original review, things went very smoothly. She helped watch my order and keep me informed of what was going on. She also added some perks for the inconvenience. The delivery team was fantastic and the quality of the bed and bedding is excellent. I've ordered from Pottery Barn and Pottery Barn Kids in the past, and I know they are working on fixing some bugs with their communications regarding orders. I think they will get it all worked out and it will be great again. Because of the high quality products, I would definitely recommend shopping here.

I ordered a rather large piece of furniture. The delivery was super quick and they even brought my furniture up to the second floor with care. It is exactly what I expected and I am very pleased with my purchase. I would definitely shop here again.

Hi guys, This is Jhones. Yesterday I received my Dining room Furniture from Pbteen. I found Pbteen in Mycoupons when browsing the Internet to buy the furniture. At that time I felt happy after observing their collection and Quickly placed my order. I have benefitted with 20% off order with signup. This day I just checked the whole product and I found that their shipping service and quality of the product was amazing.

I usually buy from the pottery barn company since they sell great backpacks, so it shocked me when my daughter's backpack broke three weeks after school started.