PC Richard & Son

We purchased a brand new washer which doesn't work. The lid mechanism to lock the machine is completely missing. Customer service stated the that the best they could do is send out a service person in almost 2 weeks. I called the store to see if I could physically return it since it was still new, but they said they would NOT take it back. Now it's holiday season and my family is out of clean clothes even with now owning a $600 washing machine from PC Richards. Next time I'll be buying my appliances at Home Depot or Lowes. I truly believe they sent us this defective washer to punish us for not buying their extended warranty. Buyer beware!

Viking fridge. I got the 10 year warranty. Never worked right from day one. They have been repairing it for the last year. They ice maker had to be repaired 5 times (think lemon laws), the fridge does not cool, my food spoils quickly, the ice cream in the freezer is melting and still they refuse to replace (which is what i paid for). I called 5-6 times in the last week trying to speak to a manager, I'm always told 'you will get an email with updates' or 'a manger will call you back no later than tomorrow' never heard back and still my fridge doesn't work. I have no idea where to go from here.

Purchased LG washer & dryer 12/9/22. Receipt states items would be delivered in 3 weeks. 6 weeks later they finally were delivered. Paid for delivery & installation & the delivery guys did hook up the machines however the dryer door needed to be reversed. As of now I need to reach over the door to load laundry into dryer. Did not notice this until after delivery guys left as they had machines running & advised me to let them complete cycle. Reached out to PC Richards & was told that it's an additional $50 to reverse the door. I have purchased 3 dryers in the last 30 years from Home Depot & install charge ALWAYS included the door opening to whichever side necessary. This place is just the worst appliance store. When I replace my kitchen appliances I'll go back to Home Depot.

My 11 year old flat screen TV died. Service came and said cannot fix (I thought so) and did not charge. So I went back to PC Richards and purchased a new 65". Price was more than fair and the sales service was helpful but not pushy. Had it installed last night - no problems. Every person I dealt with from sales to service to delivery were professional and courteous. Also thank you for having a phone number to call for any problems!

Please think twice before engaging this business. We bought a new fridge that started giving problems within the first year. Their service rep came 3 times and did nothing to help. The fourth time they diagnosed the 'problem ' and ordered the wrong part. The fifth time they installed a different part than they said they would. After he left the fridge stopped working. Called right away to see if he could return and was told ge was too busy for the rest if the day. Fridge currently not working.
Absolutely awful!

I put an order for three laptops on 8/14/2020 Order #*******994. PC Richard & Son cancelled my order without noticing me, I found it out after a month when I was trying to check on the status. They claim that they don't have Billing info in their system, but it is showing in my order detail web page. What's more crazy is that it's been almost 3 month, PC Richard still haven't returned my $500 giftcard which I used in this purchase. I've been calling for almost 10 times to them. They always say they will call me back or they will send me an email. But it turns out that they just ignore you. Their online chatting system is another joke. Whenever you try to talk with them with their only system, they just give you a phone number, then back to step one... My very first experience with P. C. Richard and Son is this bad, I just don't understand how they feel about their slogan "111 years of honesty, integrity, reliability". This is ironic. Don't ever do business with P. C. Richard!

I purchased TV and ring camera at the P C Richard store in Roxbury, NJ. I couldn't have asked for a better experience. The sales person that I met with, Trevor Swasey, was fantastic. Very friendly, helpful, knowledgeable and professional. He answered all of my questions and which made for a very positive buying experience. If I had to rate Trevor on a scale of 1-10 I would rate him a 100. Would definitely recommend him to future customers.

I have an extended warranty on my LG refrigerator. I have been without an operating refrigerator/freezer for over 6 weeks. Three attempts to repair the unit have all failed. They have no idea what is wrong and when I call customer service they could care less. I wonder how long would any executive at PC Richards do without a refrigerator? I am disappointed and disgusted with the service I have received to date.

I purchased a brother inkjet printer, and it is defective. You can't reach a support resource at the number they provided *******909, and it is extremely slow working with someone via email. I requested a return and full refund, but I was told they would only do an exchange. I'm in Ohio and they are in New York, so I'm waiting for their support resource to provide me a shipping label to exchange the product.

Very dissatisfied with service. Second time purchasing appliances from Pc richard both time items came defective. I called into location to address my concerns All I am getting around and it seem like no one knows nothing.

While it is understandable that orders may be delayed due to shipping limitations with COVID, upon consultation with both their online and telephone customer services, they're explicitly lying about items being delayed despite being past the scheduled arrival date, in addition to not even providing a valid tracking number. Furthermore, the original confirmation email explicitly states that customers have the option to cancel orders if they do not arrive on time, yet once again the customer service is denying such claims, even when being told the rules laid out by their company verbatim. Even if the customer service at least showed a bit of compassion or even owning up to the delays could this be understandable. However, by instead denying any fault and if anything laying blame on the customer for not being relaxed enough to not care when their package arrives is simply inexcusable.

Extremely great service as always. We recently needed a new Washing machine. We visited the Bridgewater NJ store where Robert went above & beyond in helping us choose exactly what we needed. This is our third appliance purchase over the last couple of years & each time the service was perfect from visiting the store to final installations.

Harris is one one the many sales personal there but a great guy that will not pressure you but goes out of his way to help you in all ways. I highly recommend of you need anything PC Richards carriers go see Harris

I had the task of putting together a home theater with no personal experience. I walked into pc. Richard's and mr Carlos Moreno helped me and my wife for 1 hour in putting this task together, I purchased a 75" lg flat screen with a amazing surrounding system to compliment the the gorgeous flat screen.
He also made sure I purchased insurance / extended warranty and helped me pick out some air purifiers for my new apartment… Ty pc Richard's and sons!

Carlos Moreno & team are a asset to the upper west side look for him when shopping in broadway 86 street store upper west side..

Called service center to repair freezer light not working and dishwasher has a insulator cover falling off bottom of door. Tech arrived and inspected, had to order parts. That I understand. Tech returned dishwasher part wrong,freezer part was used and covered with food debris. Had ty o reorder.tech returned 3rd time dishwasher part wrong again, freezer part wrong also but tech was able to take wire harness out of wrong part and use in my freezer drawer. Got that working. Returned a 4th time for dishwasher repair part was correct but wrong color will reorder and have to come back. I think this is a horrible way to run a business not to mention the time I am losing because I have to take off work to be here for the tech. Very disappointed. Sw

I want to leave Dion, a An EXTRA Good review! Yesterday I lost some ink cartridges & thought I may have left them there. I called at 10 a.m & he said that he would look for me. Dion, called me several times to give me updates, & looked numerous of times to see if he could find it. I wanted to let the world know, that he was beyond helpful & really made it his job to make sure that he let me know what was going on! Thank you, Dion! Mrs. Shabazz P.S U deserve a promotion! Store located in Lawrence Nj

Bought service contract, which in theory offers replacement of product after x amount of failed repair attempts. I use my oven twice a year, during holidays. Once Beko didn't hold temperature. Twice the hinges could not hold the door closed. My Monday appointment was cancelled by PC Richards; today's 7 - 11 still has not happened. It's 2:19. The service lady informed me the techs don't work past 5:00.

I checked the oven mid November to SEE if it worked--it did not. Called service had to wait for diagnostic appointment (which I already diagnosed), waited for the part these six weeks, now still waiting, hoping, someone shows up.

Happy holidays

While making an exchange for a recently purchased item, I had one of the best experiences with a customer service rep that I have had in a very long time. I had the good fortune of having Stephen, attend to my call. He made me feel like I was truly a valued customer and that my concerns were valid and important. His knowledge and friendly disposition made my day, and I just want to say thank you Stephen.

PC Richards cheaply offers a sub par repair service "Aid". Didnt even turn on my dishwasher, said he'd order a new spinner. 2 weeks later I called AId and they said theres nothing wrong and we ordered No part! They are incompetent liars!

I had went over to the store in Chelsea on May 31,2021. I was looking to purchase a Refrigerator and Stove. The salesperson that helped me with my purchases was Lucy Marina. She was so knowledgable in all areas regarding the size make etc. of both the refrigerator and range. I could not have did it without her. She was a pleasure to deal with. Such a nice courteous woman who knows her job well. She is an asset to P. C. Richards.
So if you are thinking about purchasing a huge appliance head on over there. I guarantee you will not be disappointed. Make sure as soon as you enter you ask for Lucy. She is the Best!

When into the store and met Bob the salesperson to order my new stove. Could not have been more happier, it was a pleasure doing business there. Super salesperson and PC Richard's is outstanding!

My wife and I have been going to PC Richards for many years. We have always received great service, help and cooperation with our needs. We always look for our sales person Harris Brown. Harris does a great job and always works diligently to help us walk out as satisfied customers. He answers our questions and even gives us advice on how to use certain items. He always works to give us the best price. When it comes to delivering an appliance that we have brought he always gives us excellent and full instructions so we know what to expect. If things don't go just as planned he will call us in advance and let us know of the adjustments. We are grateful to PC Richards and Harris Brown for servicing us and meeting our needs for many years.

The Repair of my top of the line LG Refrigerator brought PC Richard Technicians to my house over 6 times during an almost 2 year period. After reading the reviews here from people with issues with their Refrigerators very similar to mine I decided to contact Corporate Headquarters through email first before writing a review. I am glad I did. They responded immediately and said they would get back to me in 2-3 Business days which they did. When the technician Ronnie came this time he was determined to fix the refrigerator or get me another one. He was able to fix it and explained everything he was doing and documenting it because if something else happens with this refrigerator now everyone will be clear that this refrigerator has to be replaced. I also felt like I was throwing money out of the window with all the food I had to throw out each time my refrigerator stopped working. I must say however, in my 30 years of purchases from PC Richard this is the only item that I've had this kind of issue with. I gave them 3 stars because it took 6 times to get it right. However, If I were to include an evaluation of my 30 years it would be higher. I now know that in the future I will go directly to Corporate Headquarters if I have any type of repeat service or repair problems.