National Pens

This company is a fraud located in California. Their price is overpriced, and they care only how to add the charge they want. For small box less than 2 lbs. they charge you shipping and handling over $50.00.
Their customer service was the worst in the industry. I try to contact them by phone or email they do not care. If you need promotional products order from Amsterdam printing or Myron corp. most trusted. Avoid this fraud company called pens.com.

I've ordered multiple times which says something about my judgement but once I got crushed pens (leaking ink) another time I only got 1/2 of the shipment and today I got the pens I ordered as well as #200 very nice looking pens (billed to me) intended for a customer in another state. Terrible Customer Service, last time I will use them

Horrible, horrible customer service! Ordered flashlights two weeks ago for an event I need them for next week. I received a follow-up email saying "Your product is bring personalized". I go on the account on their website and it keeps saying "Being personalized". I call in to the company and I am told they are "out of stock". Wait on hold very long time for a supervisor who keeps offering apologies. Is that the item I should give guests at next week's event, APOLOGIES? Too many other companies to get promo items from. I will not be dealing with National Pens again!

Shocking outfit - should be closed down by authorities.
1. Don't take the order if you cannot fulfil what you are actually offering online!
2. If it does happen - ensure customers get reimbursed pronto
3. Your customer service people should not give customers who have not been reimbursed the run-around.
4. Follow-up that reimbursement happend

What an unprofessional money-grabbing shower

I received a promotional offer for pens, with very attractive pricing. I ordered the product but was charged regular pricing. I emailed customer service immediately. There was nothing they could do since it had been invoiced...wrong they chose not to do anything. Every email is answered by some one in their inappropriately named "customer service" very dissapointing customer service.

Customers service will raise their voice and ramble but will NEVER give a refund. The product takes many weeks to deliver as if it comes from another country. Thin and distorted product. Some parts of the product was not the specified dimensions. Customer service stated product may be small or wrong size due to seam allowance. (?). DO NOT ORDER if you are wanting quality/service/or reliability.

Although I like their products, National Pen has predatory billing practices in my opinion. You use a credit card when you place your order, however, your bill is not made available to you until it has become past due which they then charge additional fees, so you assume they charged the card and won't find out til later that it is past due, they always look to tack fees so the billing practices are shady at best. I like the products but will no longer do business with a company that operates this way.

Tried to get a pen with a logo and words printed on it. Big mistake. Took 3-4 weeks of emails and phone calls that didn't get resolved, when I finally got confirmation that they'd be able to do the pens with both logo and text, found out weeks later that the shipment was delayed (via an update/reminder email, no original notification). By the time they arrived, there was no logo, but I was still charged a logo fee.

Terrible customer service and no communication between the different departments. It was a nightmare and one of the worst companies I've custom ordered from. I wish I'd just cancelled the order. Incredibly disappointed.

I only gave 1 star because there is no 1/4 star! Poor quality. I would be embarrassed to work for them, specifically as a QA manager! Their customer service department OBVIOUSLY does NOT communicate with the billing department. I sent the crappy pens back using their return address label and they are still calling and emailing about the invoice being paid. UH...no!

Ordered pens in March, got them in July, after somebody from Puerto Rico called me, asking what is our address, because they mailed package elsewhere. Never got an invoice, and now I received a letter to pay late charges. Pen for $0.59 will cost me $2 each

I ordered pens to later find out that they are out of stock and will be for the next 4 months if not longer. After waiting 3 weeks for my order I contacted them. Phone rings for long periods of time, greater than 30 minutes only to speak with people who are difficult to understand. Offered me a 20% discount of future orders. Terrible service...

They did end up fixing their mistake; however it took my negative reviews for someone to finally contact me and try to make it right. They have also sent me a couple of upgraded promotional pens with my company info that were very nice.

I called in an order for 500 pens and informed the agent that I had a code for free shipping and handling. She assured me that the discount would be applied to my order. However, it was slipped in and I didn't notice it right away on the approval (I'll own this mistake). I've since talked to two different agents trying to get that removed. They refuse. I can't believe that they will alienate a customer over $50! Apparently they have never heard of "life-time value of a customer". I will NEVER use this company again and I will tell EVERYONE that I know not to use them!

I ordered an "assortment" of colors of pens for my new business. There are 7 colors in the package I chose. Before production, they sent me an email (with a picture) asking to confirm beforehand just to make sure it was correct. It looked good so I sent it in. When I received a box of nothing but red, blue and black pens, I contacted them, sent them a picture and was told, "technically 3 colors is considered an assortment, as we don't want to hold up production." As silly of an issue as this is to complain about, this is not what I wanted and I spent a good chunk of money for something they were unwilling to fix.

We've received around 5-6 pens of samples from this business over the last several years. Myself and my colleagues still each have a sample pen and loved how it would write effortlessly and how long it lasted. We decided to order 100. Not only did a long of the leak ink but each pen out of the 100 would skip when writing with which made me want to throw the entire batch in the trash. I would grab a brand new pen to write something down and within seconds it would stop writing. The sample pens we received never did this so I believe it to be a scam.

I gave this company the benefit of the doubt in spite of the many poor reviews online. Sadly, the company does indeed exhibit horrible customer service. The company's website contains erroneous and incomplete information. There is no option to reach a customer service representative when you call. After being transferred three times, I finally reached a customer service representative, who spent 15 minutes gathering all of my personal mailing and shipping information. After which time she informed me that I could not order the items in my cart. What a waste of time. And what terrible customer service. Definitely stay away from this company. I am so glad I did not give them any money before learning of their poor customer service and poor business model.

Terrible company. Terrible customer service. Who gets a yellow pen with white writing? No where does it say that the letters will be white. We're just supposed to assume this is how it's going to be even though we asked for red lettering. A month of them saying they are going to review the phone call with no response. HORRIBLE. DO NOT USE THEM.

I placed a small order of 100 pens which came damaged with ink everywhere which likely happened in shipping. When I contacted customer service they treated me like I was trying to scam them. I provided pictures of the damage and ink covered pens but that was not enough. They wanted me to send the pens back (understandable) but would not provide a refund or replacement without an investigation on their end. I said I was not comfortable sending the pens back without reassurance that they would be replaced/refunded which they were unwilling to do.

Bought some travel mugs from these people that are supposed to keep liquids hot or cold. The product does neither. If the liquid is hot with an hour it is room temp. If the liquid is cold, within the hour it too is room temp. Complained to customer service, was told to send some of the mugs to their R&D people. This was back in October. I finally called because they want payment and I don't see why they can't give me what I paid for. According to R&D the mugs were manufactured OK. I will pay the bill but will NEVER buy anything from them ever again.

I ordered the 8.3 x 5.8 Serena RPET Notebook & Pen SET as Christmas gifts for my team - the size of the customized print was magnified in the sample sent for proof the actual is hardly illegible (the print on the invoice was bigger than the print on the product) and the first notebook i pulled from the box was previously used, it had pages ripped out and writing throughout on random pages. If I would've known this company already had such a poor rating I would've never ordered from them! Save your money- this was a complete waste of time and money!

I ordered black ink pens and they shipped me blue ink pens. I ordered again & they sent me blue ink, Again. Will not take responsibility for them being out of the black ink. That's what the customer service person told me that they were out of the black ink. It did not say that on their website and they should have let someone know. Or I would not have ordered 200 pens.

I've ordered regularly from them with mostly great success over the past several years. I had an order months ago (3/2023) of pens that turned out to be leaky. A client who I keep stocked on their pens informed me on a visit that the pens were leaking. They had been throwing pens away by the handful. I snapped pics of what was still there and they were actively leaking. I sent in some pictures of the pens leaking.

Their customer service asked me to test and count the number of pens that had leaked, which is impossible given that these are marketing pens and with this exception, I never know who has them or what the results are once they are passed out and given away.

I furthermore have a business to run and this does not include acting as quality control for their products. I let it be and have been using my former stash while seeking a new vendor.

They have been calling to check in to see if I need to place an order and I share the story with each caller. Somebody this week (9/2023) called to check in and actually seemed to want to help but it's been a complete rinse & repeat - incredibly frustrating! I am not trying to get anything for free and this one order is a drop in the bucket compared to my overall spend. I haven't asked for any credits or anything back, yet they are more interested in wanting me to jump through hoops than make it right and maintain the relationship. I am done with this company and am seeking a new provider for my marketing products.

The pens are great, but processing and production takes 3 weeks and shipping takes at least another week because, even though you pay over $20 for shipping they ship one of the slowest ways possible, UPS Surepost!