National Pens

They do not deliver on what they advertise. Their products are of the poorest quality and simply sub-standard. They try to argue with customers and do not take their defective, poor-quality products back. They do not accept returns that customers reject. They will make you feel like it was all your fault and none of them. I will advise you not to do business with them because you will eventually regret it.

Received promotional sample with 50% discount (order 50 and get 100), but when you order it they charge 21€ for packing and delivery (for 100 pens 🤪)

Decided given the discount, all it meant was that we are not getting the free pens (con but hey, that's life these days).

Waited for it to arrive and finally UPS tracking link arrived. We noticed the pens were coming from Germany, which was never mentioned to us. Nothing against Germans, but I like to know who I am dealing with before they take my money (sort of explains the steep delivery charge).

UPS claimed they tried to deliver, but there was nobody here (strange, this is a works place), and that they tried to deliver twice🤔, but we can pick it up from their secure collection point 3km away.

When we went to the collection point, they told us they don't have the product and their system shows it has never left Málaga depot, but we can pick up from Málaga🤪.

Málaga is 35 km away and given Málaga's traffic, that's minimum of an hour trip for 100 pens which we had paid to be delivered to us.

So here we are, spent more money than they pretended, paid outrageous price for delivery, and we have no product. They won't refund the money, and they won't deliver either.

Last time we all buy anything from them.

I ordered a few times and only have the times I ordered the pens worked. Not worth the trouble even thou they say they work with

Horrible company, thy don't know how to issue right invoices in the country they operate. They issued wron invoice they corrected it in bad way and don't want to correct it.

Horrible, horrible customer service! Ordered flashlights two weeks ago for an event I need them for next week. I received a follow-up email saying "Your product is bring personalized". I go on the account on their website and it keeps saying "Being personalized". I call in to the company and I am told they are "out of stock". Wait on hold very long time for a supervisor who keeps offering apologies. Is that the item I should give guests at next week's event, APOLOGIES? Too many other companies to get promo items from. I will not be dealing with National Pens again!

This company is a fraud located in California. Their price is overpriced, and they care only how to add the charge they want. For small box less than 2 lbs. they charge you shipping and handling over $50.00.
Their customer service was the worst in the industry. I try to contact them by phone or email they do not care. If you need promotional products order from Amsterdam printing or Myron corp. most trusted. Avoid this fraud company called pens.com.

I only gave 1 star because there is no 1/4 star! Poor quality. I would be embarrassed to work for them, specifically as a QA manager! Their customer service department OBVIOUSLY does NOT communicate with the billing department. I sent the crappy pens back using their return address label and they are still calling and emailing about the invoice being paid. UH...no!

Charged me full price and offered me a whole 10% off my next iorder. Because they printed the pens with the wrong phone number. They said I entered it wring. But I asked them how did they get the number to call me on. Customer service sucks.