National Pens

I spoke to customer service rep in plenty of time for my event before placing my order online. They assured me that if I paid the extra money for the 3 day delivery that my pens would get delivered on time. So I placed order and not only did I not receive my pens when they said I would, I received an email several days later saying the order was on hold because they did not receive my logo which I uploaded. And then proceed to tell me that they will not be able to get me the pens on time. I am not just 3 days from my event and now in even more stress to try and now find another company to make these pens for this event on time because of this company. If I would have known they would fail to do their service, I would have had at least more time to get a company that would deliver on time. Now my event may not have this item at all because of this company. DO NOT USE THEM unless you want to risk you not having what you need.

I would give it a zero if there was a choice. Terrible terrible products, service. NEVER ORDER FROM THEM. I ordered car magnets and every single one of them fell off. They will send you a poor product and will not refund you for it. They are in the business of providing poor products and DO NOT care about their customers and will not provide you a refund whatsoever. It's virtually a scam.

The pens are great, but processing and production takes 3 weeks and shipping takes at least another week because, even though you pay over $20 for shipping they ship one of the slowest ways possible, UPS Surepost!

Original order I placed online on a Wednesday included a sample logo that needed to be amended by their art department, which I noted in the comments section of the order. So, my approval was necessary. I did not get any contact from art department, so I cancelled that order on Monday by phone. On the same Monday, I had made a new order online with a different logo and finalized (no approval needed).
Today, I get an email that the order I cancelled, with a sample logo I did not approve, was being shipped. I called to correct and ended up spending 50 minutes total dealing with this cancellation. Even though they sent me a return label to slap on the package when it arrives, I will have to drive to the UPS store to return the box. During the call, the person working for pens.com kept asking for "customer number," which is nowhere found on the emails received. All that is found on the emails are "order number," which is different.
They charge a "set up" fee and then charge for S&H is incredibly high at $35.95 for UPS GROUND. $35.95 for UPS GROUND? Further, it's the same charge whether it is for 85 pens (my cancelled order) or 250 pens (correct order).
Please ask yourself - would you use this company again?

As before stayed, their final billing is roughly twice their advertised price. Don't even think of doing business with them.

First time using this company and I regret every penny I spent with them. The order wasn't processed because of an issue with the image I sent, but the company never contacted me to let me know it was put on hold. No response to multiple emails. Every customer service rep I've talked to on the phone assures me the order is going through and being processed but it seems I won't be getting the order past 8 wks from when I placed it. Promises of the order being expeditated aren't fulfilled, so I'm sunk giving the gifts I had made for clients for the holidays won't be coming until January. Incredibly disappointed with how this company operates and DO NOT recommend.

We are a non-profit Pride company and ordered comfort gel ink pens with our colorful logo and a multi pack color pens. The pens were advertised as pink, green, orange, blue, yellow, black, grey and burgundy. Even the proof we were sent had all these colors. Unfortunately the 500 pens we got had none of the green, pink and yellow pens so as a Pride company, not getting these colorful pens was a real disappointment. I sent a photo as asked to a representative then radio silence on their end for weeks despite my emails and calls. I finally got.a hold of someone else from the company and explained that I just wanted the missing colors. He was very nice but basically said they don't have those colors anymore which is why they sent us a bunch of brown, black and grey pens. I mean...we were supposed to get 500 assorted pens with all of these beautiful bright colors and ended up with dull boring colors. I asked him if they can send us those three colors in a different style and at least comp is a good portion of the cost. In the end, he could not help me at all and simply gave a 20 percent off coupon which is not helpful since the current sale on their website is 20 percent off anyway. So basically they gave us nothing. Extremely disappointed and will not order from them again as they could not even make this right or meet halfway.

I HAVE PURCHASED MANY TIMES FROM NATIONAL PEN. RECENTLY I BEGAN COUNTING MY PENS AS SOON AS THEY ARRIVED. I WAS SHORTED 23 PENS IN ONE ORDER AND 18 IN ANOTHER. THE LAST ORDER I WAS ONLY SHORTED 9 PENS. I HAVE NEVER BEEN SENT TOO MANY PENS SO I AM WONDERING, IS THIS ONE SLY WAY NATIONAL PEN IS CUTTING CORNERS?

BUT THAT'S NOT ALL. THE SHIPPING IS DONE SO POORLY THAT SOME OF THE PENS GET CLICKED TO THE "ON" POSITION DURING SHIPPING AND WRITE ALL OVER THE "SOFTEX" BARREL OF THEIR NEIGHBORS. BY THE TIME YOU GET THE SHIPMENT HALF OF THE PENS NEED REPLACED. THEN WHEN YOU CALL CUSTOMER SERVICE, YOU ARE TOLD THEY WILL REPLACE THEM FREE. ONLY A MONTH LATER YOU GET A NEW BILL. NOW YOU HAVE TO GO BACK THROUGH MONTHS OF DOCUMENTATION TO PROVE YOUR SIDE. IT'S A FIGHT AT EVERY STEP OF THE WAY. WE HAVE SO MANY OPTIONS. I AM LOOKING ELSEWHERE FOR MY BUSINESS FROM NOW ON.