Pepperfry

Hi,
I bought one panting recently, in website it shows images are different quality but when I got the item it's entirely different. I have raised request for return and I provided all requested images and proofs even they are not ready to take my return item. If you not take the retun, I will file the case in consumer forum.
Terrible company. I won't be buying any product from your company.

Very Bad service... I lost my money, worst response from customer care.
They won't return our money if you don't like the product. Customer care people simply tell you "sorry we can not refund money"

Not at all recommended(Aggressively).

I bought a bed and mattress, bed is having warranty of 12 months but within a month of use it broke, now customer care people saying it's usages issue and can not help me and another person said since manufacturer is not haing parts so they can not help. Pepperfry is a fraud, horrible experience with them.
My order ID-*******

Worst after sale service. They deliver the furniture and sleep over the installation service. The furniture can lie in your house for more than a month and they will not bother to support. On top of it you will get a mail for reviewing their products and services! Guts they have!

I ordered a trundle bed for my kids. I was shocked and disappointed to see the quality of the furniture. Further, the size was completely different from what was mentioned on the website. The customer care is pathetic with no one picking up the phone. Have vowed to never buy from pepper fry again.

I opened one of the bedsheets to check and I can see that the stitching on one side is completely removed.
They are not allowing me to return it since I had raised a request regarding quality issues which according to them is not a legit reason to return an item. They closed the return window and not even acknowledging the mail.

I had recently purchased online the above product end of June and delivered in 18th Aug. Products arrived damaged pack and reported them and there. But they promised the packing is good so no damage anticipated. They claim that they QA check. Unfortunately when the carpenter opened and fixed the stuff and found totally damaged and neither replacement offered Nor any compensation on time waste and their customer commitment. Finally today 2 sep they are taking it back and promised a refund. At last the consumer is at loss with time and delivery charge and assembling fee. I strongly suggest not to order from Pepperfry. At least as a customer satisfaction a senior manger should have been communicated with customer for customer retention.
KR
S. Kumar

I purchased 2 durian chairs.My place was service area when I placed order.It was delivered to me after one month.It is two big packet.The pepper fry staffs, who came with the products assured me that the chairs shall be assembled next day. Now one week has passed. They fabricate new Stories everyday. God knows when it will be assembled. Please never purchase anything from them.

I ordered study desk from pepperfry. When I would like to cancel the product, it has been told me that they do not have the cancellation policy. The customer care representative who spoke with me was very rude. Very bad customer service. This is one of the worst customer service I ever had from any company.

Have ordered wall lights (order number *******) which were delayed delivery for 5 weeks and finally delivered a broken product.
A request for a refund was initiated and accepted. How ever despite of repeated follow ups, mails, chats and calls the item has never been picked up till date, it has been q month since the request has been raised, except for automatic mails and ivr answers nothing actionable taken up by PepperFry even after 1 month of raising and acceptance of a refund request there to.
Pathetic site, worst customer service, 2ish I could give some negative stars. Does not even deserve 1 star.

Bought a wardrobe (sliding) from here worth INR *******. Very poor quality, slider doesn't work, screws were missing and locker was never installed. The person they had sent to install was unable to install and such a poor quality that while installing itself it got dents and installer was afraid of hitting hammer to fix screws. I requested them to return, but has been more than a month without resolution. Customer suppoer ia worst, reminds of third grade government systems.

Had bought wooden bookshelf 1 year back. After receiving the delivery came to know how cheap material is been used, the back of the shelf is literally cardboard like material, it's that thin! I tried to make peace even with that. Just after 6 months, there was white fungus growth over it... had to clean it all the time. This year too as monsoon have approached, experiencing the same problem, have to clean it almost everyday. Finally decided to seek help online, but learnt that many costumers are facing the same problem, n there's no solution from the company or so... I hoped I had read reviews first, no wonder it has 1.2 star rating.

Pepperfry is not a brand its just like local company. The company services are worst and I will suggest everybody not to buy anything from Pepperfry. My experience, I bought a table from Pepperfry, which got delivered in defective state.

1- Table has an uneven top surface.

2- The product quality is not up to mark.

3- The iron part full of rust.

4- Also I paid Rs 339.00 as product assembly charges but it doesn't require any assembly as its a foldable table.

After discussing with customer care, they told its standard and customer will be charged for assembly charges with a reason, they failed to explain. From the last 5 days I am doing a follow up with customer care but still they are telling that it will again take next 3 days to resolve the query. As per current situation it seems we got cheated by Pepperfry(a worst company nothing else).

It was an absolute disaster ordering from them. Will never make this mistake ever again. First they delivered the wrong product and informed me that the assembly will be done in 2 hours. There was no sign of any assembly person even after 24 hours. When I raised a return request for the incorrect product, they sent me a message saying the pickup will be done the next day. When I called on the number for the reverse pickup, the person said he won't be coming. Next, I received a mail saying the pickup couldn't be done as "I was unavailable at the location". Pepperfry is not a furniture website. It's a scam, a bloody joke run by a group of fraudsters.

I purchased my entire house's furnitures from pepperfry, but they have never helped with any problem. Both the mattresses turned out bad but they didnt help me even though it had 10 years warranty. Both the sofas are broken under 1 year, calling them and mailing them for months and now they are saying warranty has expired. Pepperfry is a fraud company with worst product quality and customer service. I want to give 0 stars but...

I Buy a bed and it have manufactured defect, but the pepperfry doesn't accept my return. I contact to their support many times. They are not listening my issue. They only repeat their policy again and again. Even my bed comes under 7 day easy return policy. I totally lost the trust from pepperfry. I suggest go to your near furniture store and buy from there. I never recommend anyone to buy from pepperfry. My order Id: *******

True to its reviews which I just happened to notice due to my frustrating experience pre-sales, Pepperfey is not at all customer oriented. They seem to take customers for granted and seemingly any feedback given is not even bothered to be mentioned by them but simply close the case with very off handed answers not even pertaining to the issue raised. Fortunately I did not yet purchase any thing yet from them and would not do so now after looking at their shabby customer reviews. Highly avoid thi site.

Very bad company. I got a gift from my boss Mr. Vinay Nair. And the product is getting fungus which we daily wipe and coming again and again. Pepperfry is not giving any support to replace or provide any solution for the same. A useless company. 0 rating from my end. Dear Indian citizens, please dont by from Pepperfry. Total loss of money. Consumer rights in India also not helping.

We ordered sofa from their PepperFry studio In 2 days we got the product but the product shown in the image and came to delivery has more difference. Product looks like very bad quality we paid 16k but even its not worth for 50% of the amount. Please don't prefer this online website. Please check some other local shops to experience the product values. We initiated the return policy on the delivered day itself but they did not accepted it. They never consider the customer satisfaction

I bought 3 seat recliner and I received damaged piece. From then I tried to contact them, they just opened a case for name sake and replied to my mail saying we tried calling you multiple times but didn't get any response.
I didn't received any call from them and they will make false promises
Customer service is horrible

I bought one carpet recently, in website it shows images are different quality but when I got the item it's entirely different. I have raised request for return and I provided all requested images and proofs even they are not ready to take my return item.
Please be aware of this type of fraud.My suggestion to avoid this shopping cart to purchase anything. Please be carefull with this fraud pepperfry. Even can check in consumer complaint there are many complaints on pepperfry.
Thanks
Kiran

Hi,

I have ordered a Study Table from Pepper Fry. They mentioned it will be dispatched on May 29th 2020 but I did not got any confirmation from them till now. When I raised a complaint they replied with a standard Response template and with no details on dispatch dates. When they cannot deliver the orders why they are accepting it. And they are not giving any option to cancel the order also. This is really bad and never had such a bad experience with any other online shopping portals.

They shown one color and mentioned another color. Ordered by seeing the product color in the list and got different color and fabric also not good quality. Everytime they are saying about return policy which they shelf not clear. After that Pepperfry on arrogance mode denying for return. Order No. *******. They need lesson.