Pepperfry

I don't live in India and I did my 1st online shopping in india for my new home in india.

I shopped for almost 2.5lakhs rupees and the item was damaged at the time of delivery.

I am still trying since 2 weeks that they fix my issue.

The things which are not even delivered they are not willing to cancel.

I have never written any reviews for any one this way but after getting horrible responses from Peppfry I am doing this so that I can save other people not to get fooled by peppfry.
Poor quality of Matress and with the 100 days trail where in one day I informed that the Matress is not good for my mother and during the purchase also I did informed that it's for my mother.
I will give them Negative stars ….

Horribly bad customer service

I have ordered bunk bed with storage and trudle for my kids and it was broke in 7 days. It is so unsafe to buy products from pepperfry. My bunk bed costs 34k and they have used lower quality. Customer care is supportive and ready to pick up product with full refund but what about safety of kids.
I highly not recommend for pepperfry products. They sell products with name of MDF bit all parts are not MDF. Its better to go to carpenter to make customized bed.

They are very big liars. At the time of purchase of my sofa they told me the warranty of cushioning lasts for 2years but now when I asked for the service they told it lapsed. Also they don't provide any document support of warranty at the time of purchase.
Ridiculous.

No proper response getting from your end and delivery Ecome Express.

I didn't got any message or call regarding delivery.

Like amazon and flipkart I will get message or call before delivery items with proper delivery timings and delivery person contact number.

And even I didn't got single call from delivery person.

Using Docket number I checked in Ecomexpress But there showing undelivered due to residence/office closed and 5 times they updated like

This is not first time and repeatedly 5 times happened.

How come delivery person updating residence/office closed without single phone call or message...

This is unfair service
Totally am upset

One of Worst service
Even I will suggest to my friends don't go for pepperfry.
For all am requesting don't buy any product from pepperfry. Worst Customer Service and No Proper Response

Please don't buy anything from pepperfry.
Firstly if you want to cancel your order before it is delivered, there is no cancel and refund. If cancel before ship then have to pay a cancellation fee of 2.5%. There is return after delivery only if the product is damaged or else you are stuck with it. They say we have mentioned in the terms and conditions which most of us don't read.
Then the amazing cashback offers. They make you a real fool by providing you 20-40% cashback at the time of register. If u think u r getting a great deal and order a costly product to use the cashback later, u r wrong.
* You can avail only 25% of the cashback on your next order.
* Cashback offers have timelimit which u can use for only 15 days or so.

I feel really sorry for the people who have faced such isuues and then looking for the feedback from the victims.
I'm one of the victim. Please don't think it as Amazon or flipkart and order blindly. Sadly I fell for their hoax.

Order no. *******.

They are big time FRAUD. I did the BIGGEST MISTAKE of ordering express coffee tray end table from Pepperfry. I received totally BROKEN, DAMAGED, TERRIBLE QUALITY TABLE on 28/10/2021 & till date I have been struggling to return it and get my refund. They answered my call ONLY ONCE since then no response from their side even after calling them n number of times. I have been mailing them, but no response. HIGHLY UNPROFESSIONAL. Delivery staff keeps giving us various excuses for not turning up! TOTAL NO NO BRAND. ABSOLUTELY FRAUD!

Pepperfry gives false, wrong n misleading information on their site at the time of purchase and only after your hard earned money is gone n you receive delivery of the faulty half product you will understand u are cheated, then they will keep harassing you with same autogenerated messages that they will need more time to solve your problem. Theres no specific time frame also they will give because they have already got the money so why will they bother if you are suffering. Their motive is to earn profit only let the customer gets harrassed we will not cooperates. They will also delete your complaints from their page of they don't like it after two three days so that others can't see and keep purchasing. They send storage beds without base and expect you to store on the floor where as on site there's nothing mentioned n pics are with base only no where u can see u need to store on the floor. This is new way of scamming customers n customer care person Hari will keep sending u same mail that they need more time because in that meantime they will do the same with others My last complaint I can no longer find on their page so it's very clear what their intentions are *******398 this is my WhatsApp number I will warn Everyone to be very careful before buying from them else after spending your hard earned money you will have to again go to consumer court for complaint which is the last thing anyone would want.

Horrible, unapologetic and unprofessional are the only words to describe the onsite team at the Pepperfry studio on Ring Road (Lajapt Nagar). Ms. Shreya (Store Manager), Mr. Vikram and Mr. Naman absolutely don't know how to behave with customers. Not only they do nothing to fix an issue but will keep arguing on how wrong the client is whilst they stand firm on their ground. The upper management at Pepperfry should seriously send these three for retraining so they don't tarnish the company name and create more unhappy and dissatisfied clients like us!

Product received is smaller in size than the image shown in the portal. Informed for return and the company wanted image and that also was done. Received email and I quote below:
"... we would need 2-3 images/ video of the product with measuring tape. While taking these photographs, please ensure the below image guidelines:

Images should show the entire product and zoomed-in on the product concern (damage/defective area)
The Images should be of high resolution, within 5MB and JPEG format.
For video, the size should be within 24MB and in MP4 format."

Unquote: On a call with the support team members, the above policy was reiterated, making the return difficult.

Don't but buy items are not worthy enough to buy. There is no return policy. Waste of money. Puja. A@ peeperfry.com she was very ridicules. She not even listen the problem she was Barking dog. Mostly items ar enot good don't buy in this sight. Worst experience I never had before.

I purchased many products from Pepperfry and the experience has always been Fantanstic.
The qualitiy of the products are top class and on the top of that, the services provided are always been beyond my expectations. Thank you Pepperfry!

Pepperfry is the first company with does not consider manufacturing defects. Once delivered " to app kaun hum nahi jantey" they will just say "sorry mam we can't do any thing, it is out of our scope". I'll strongly recommend not to buy any thing from " PEPPERFRY".

Wrong suggestions are shown in terms of dimensions. And they cheat customers by not allowing returns. Very bad experience. I would say this is easily FURNITURE MAFIA looting people. Its a huge eye wash. Go for Home center, Urban Ladder - Both are much better in quality and customer service.
Peppperfry cheated us with wrong dimesnions Matress only because we came to know that that dimensoin matress wasnt getting sold. Very bad experience of being cheated under the veil of "Branding".

Excellent product supplied well before the delivery date meeting all the requirements. Will definitely recommend others to buy furniture from your company only. Thank you very much.

Dont buy from them, they are fraud. No matter what reason you have for returning your product they wont ever do it. Worst customer service. Very bad experience. I hope yhe company closes soon

Pepperfry means worst, Don't Buy.
Coffee table, Dining set, 14" fry pan purchased and all items are not as per shown in their studio. Totally cheated. 52 K amount value and no response from team

I have been trying to get Pepperfry to pick up the faulty product and get a refund - one month has gone by with no action. Customer service is at its worst.

Happy customer! Amazing online platform to purchase lovely furniture to decorate your home. Good quality and collections available are highly recommended.

Not worth even a single star. Terribly bad customer service and support. Made purchase and escalated on the same day it had been assembled. Damaged and used furniture has been sold out to me.

I have ordered two frames from pepperfry application and waiting time of dlvry was around 10 days. After 10 days i hv chcked on app and it showing delivered to me but products was not dlvrd to me. And on receiving thr was not my signature on that. I have complained too that i have not recipient packet till date no solution.

Terrible quality of products. Will not even last 3 months. Strongly avoid - money down the drain. Horrible customer service too. Bunch of jokers who have no clue of the furniture industry.

I ordered a bed from Pepperfry on 15th of May and they told me that the order will be delivered by 31May - 2June. Firstly they placed a wrong order against my order Id, due to which my order was delayed by 6 days and then they did not have any courtesy to let me know about the same. When i called to check the status of the same, they told me that the product I ordered was was a hometown product, hence i will have to check with them for delivery and any kind assembly. These people take the orders and forward them to vendors with no responsibility of theirs. These people give all sorts of wrong information about the product and the delivery. Please do not buy any product online from PEPPERFRY as it is a total loss. Loss of your money, time, effort and most importantly PEACE>

Please do not buy anything from pepperfry. This is the worst online furniture site and you are deceived once you pay for the product. I purchased MIMI shoe rack from Mintwud thru pepperfry and the carpenter was unable to do the assembly due to manufacturing defect but however he forcibly fitted the part through hammering. After assembly I found that the doors are misaligned and scratching with the body base. Please go for Godrej Interio or Zuari or Kurl On or Nilkamal directly through their sales outlet.