Pepperfry

I picked up a 2 door wardrobe from Pepperfry. I needed something that would fit a specific space in the house and was looking for those specific dimensions. The issue started from the point of delivery.
When they delivered the product, the opened it all out including screws, small fittings etc and left it on the floor and disappeared stating the carpenter will come at a later time to fix it. Who does that? It is inconvenient and hazardous for people who have children and pets!
2. The carpenter came 2 days later to assemble the wardrobe. When he assembled it we realised that the dimensions were different. The depth according to their website for 17 inches, while the actual depth was 21 inches! Also, while fixing the wardrobe drawers, the hinges were damaged. The carpenter was supposed to come back immediately to fix it, it's been a week and we are still waiting.
3. I wrote to customer service who promptly wanted pictures. I sent it to them 3 days back and haven't got a revert till date.
Please go to urban ladder instead, they are priced better and their quality is way better!

The product got delivered in very bad condition and no carpenter response for 2 days. I can't wait for replacement again for another week, so adjusting to the $#*!ty product by paying overprice.

Pls for gods sake save yourself from these bustards, they are cheaters, i bookes a bookcase by paying 8115 from my credit card, 10 minafter booking a cancelled the order becauce i forgot giving my gst no. Rupees 8115 was debted from my account, again i rebooked for the same item for 8115 with my gst no,
Now after 10 days i got the refund of 7326 rupees, deducting 789 rupees, as per customer care 205% is charged for cancellation charges. But even after that i lost 8115 minus 2.5% ie: 203.00, even then i should get 7912, but they gave only 7326 a difference of again 586.00, they never paid me,
So i request all the cutomers to be very carefull with bogus cos. Its a third rated co, my order no *******, 24.07.2021

Worst platform because 90 % of the purchases are damaged and the customer care number is always busy. There is no response in the email too. A fraudulent platform.

I bought a bookshelf and it is of utmost poor quality and wrong dimensions.The person in charge was rude to me and closed my request without my permission.

Hi,

I had ordered a bed cover in grey and white from the brand ROMEE. It came in a black and white, colours completely different from the picture. My entire theme of my room is grey and white. The picture represented on the website showed that it should match with my colour theme. In reality it does not. Also the fabric quality that has come is so rough. I would never imagine using this as a bed sheet. The fabric is not worth the MRP of almost Rs. 5000/-. I bought at a 50% discount. But not accepting returns for inferior quality fabric and the colour being completely different. This is the second time I have had a bad experience with Pepper Fry. They do not care about any customer care. Have no received a single call about this. Would rather move to but next time from Amazon. At least they have a decent return policy and if the client is not satisfied with the quality, you have some security to return the product. The fabric sent by the Pepper fry is so rough, it enough to give someone a rash. Anyway, would never buy from Pepper fry again

Beware of this site. They mention in every item that easy return. But noo. They do not return even if u receive defective product and they always deliver defective product. All my money is wasted

My daughter and me happened to visit the Pepperfry Studio (opp Phoenix Mills, Lower Parel, Mumbai) for a first-hand look at some of the furniture items available for a work-from-home use... there was no one available to attend to us... there was a group of five huddled around a table and watching a TV screen... none of them bothered to ask what we were there for... after 10 agonising minutes wait, I went to ask them can we be helped? A lady made a sign - wait for 5 minutes... after another 10 mins, we decided to just walk-off... and none of the staff present, even bothered to come and ask us why we were there... of all of them, guard at the door was the most active with a hand-temp check and indicating that we wait for some more time... this will be my first and last visit to Pepperfry... lousy people and lousier service... came home and decided to buy from Godrej Interio... I am sure will mean more to Pepperfry than the ₹ 40k of purchase I made not from them!

We have brought a wardrobe and it has not been 2 years and the wardrobe is full of fungus growing from inside to outside and it is difficult to use it as it is in such a bad condition.

I have took the worst decision to order from the pepperfry
Got the damaged product and i am so fed up they are not calling me back or not responding to me.

Very good experience at the store. Satya Prakash was very helpful. Had good knowledge on the products and gave us enough choices. Over all a happy customer.

I ordered a study lamp cost 1300 inr, Got delivered today. When opened the box it was full of papers, I thought papers might be there for the protection but when checked thoroughly there was nothing inside it. They just sent me papers for 1300 rupees.
JUST DON'T BUY FORM PEPPERFRY...!

Delivery commitment is not kept... keep getting delayed. Even after receiving SMS confirmation that the ordered product is 'Out for Delivery' it is taking 3 days!

Ordered 3 King sized bedspreads. 2 were not as per catalogue. Just rags. They refused to refund. Cited some 7 day limit. Because we opened the package late. Horrible experience.

I booked a table and chair on 2nd May, 2020. These were promised to get delivered by 16th May, 2020 and 22nd May, 2020, which subsequently didn't happen. My question is I understand Covid 19 situation, but I want to know why the order was accepted, if this cannot be delivered within specified time. If done on speculation that Lockdown will be dropped by Government where Maharashtra is having highest of infection and Government being precautious will extend the Lockdown period. Next even I cannot cancel my order and get my prepaid payment refunded to my card.

I had INR 1152 cashback amount which is expiring in 7 days and then when I tried to purchase another item, they are by default giving INR 50 od discount and mentioning "Wallet Balance Can Not Be Used For COD Orders." SCAM SCAM SCAM

Thanks
Biswajit Roy

1. WE HAVE ORDERED A ORIEL DINING TABLE, WHICH SHAKES EVEN WHEN YOU TOUCH IT SLIGHTLY THIS CONDITION RAISED WITHIN FEW MONTHS AFTER THE PRODUCT ARRIVED. BENCH COLLAPSED COMPLETELY. AND THERE IS ZERO RESPONSE FOR THE SERVING OF THE SAME.

2.2ND WE ORDERED A BED WHICH CREATE SO MUCH CRANKY NOISE WHILE LAYING ON IT.

I WOULD RECOMMEND EVERYONE NOT TO BUY ANY PRODUCT FROM PEPPERFRY, URBANLADDAR IS MUCH MUCH BETTER IN TERMS OF QUALITY BUT YES IT IS LITTLE PRICEY BUT ITS QUALITY IS WORTH TO THAT PRICE.

Never ever go to pepperfry for buying any thing. No small thing big thing just forget. I have never scene such a fake website.
They just say they will return their things but there is no way to return if you don't like the product. Most cheap ghatiya below standard People working here. If anyone has to go to pepperfry you are cheated by cheap people. Worst experience ever in my life. Cheated by fake website. This is so awkward. Govt should work to close this kind of fake websites. Who are just working to keep people hard earned money. I am so dissapointed of their behaviour. They will cut your phone will not listen to you but if you paid to them for something that means forget your money. They can send you any kind of garbage and you have to keep it because they just have a return policy as they say but denied to take anything back. Or give you any bull $#*! reason for not taking it back. This fake website should be closed by govt. They are abiding their own t and c. They are selling garbage. They know it but can't take it back because they are suppose to cheat people.

Given an option I would even rate 0.5 star to this so called luxury brands online shopping service. We ordered the this center table online through their website with 100% payment. We were given delivery date which was 1 and half month later than the booking date which we were okay with and went ahead. Inspite of that we dint receive the product not even an update as to why was the delivery delayed. We kept on calling the customer service and they kept on royally dodging us with 24 hours and 48 hours reply's for only giving an update about the order and not actually the product and finally after making some 8 to 10 calls and getting no relevant response we ended up cancelling the order. I couldn't not believe that in an era of buying veggies online and getting delivered at door step pepper fry could not manage a furniture to deliver in time that too with 100% pre payment. Leave alone the product they were not even in situation of updating the correct status of my order. I think it's high time they stop calling them selves a luxury brand. Even a local vendor could do better business then these.

My biggest mistake was not to check some reviews before buying from Pepperfry. I'm coming to know of so many bad reviews only when i decided to write a review myself.
First, their showroom has nothing to show, instead they show you on a screen... basically the very website you can also browse at home. Then they ask you to come back after finalizing the model, only to realize there are no additional benefits if they place order on your behalf... the store just wanted to show sale number. So i decided to order it myself at home, then when product came, it was badly packed, had some small piece comeoff... the delivery guys say it can be patched up by the carpenter who will come to assemble. When i asked, he said they come automatically the same day... when i called the carpenter he said he will come tomorrow... then next day he said he will come later next day... ONLY FOR ME TO REALISE YOU NEED TO CALL THE customer service number to place a assembly request! There are no information being sent on this in email or msg or even the delivery or carpenter bothered to tell the process... just making us wait. Guys... my advise would be pls check other big showrooms who deliver and assemble with a proper process and also immediate return/replacement when damage happens.

Jaggi

Very bad service, I have ordered a wrong item. I have placed a return request and they rejected and the customer executive was very rude. Better to buy from amazon and other online platform.

They dont repair or replace the product which is under warranty and don't take responsibilty of any damage of product. Very bad customer service.
Very rude people

Had a very bad experience, the product I ordered was very expensive but very very bad quality, could use if only for a month. They don't take the ownership of product sold by them. And very rude cs.