Perfume Worldwide

I placed an order online on 2/4/11. My account was debit 2/8 and I have NOT received my product of today 3/2/11. I called several times and was bounced around a couple of times, but ended up with the same person, MOSES. He asked for number so he can track the package and get back to me, but never does. I shop for almost everything online and never, never had such bad customer service. This is just not acceptable.

DO NOT ORDER from this website or Sears.com bc they use them. I ordered from Sears, com and got tangled up with this royal joke of a company. They do not answer the phone and if by some chance they do, then they want you to email them. Package is lost for 2 weeks now and they will not return a call or email. Still have not gotten my money back either

Two experiences with them: first one they sent me the wrong perfume. So by the time i got the correct bottle, it was past Christmas! Second one, sent me a bottle that has gone bad and didn't take responsibility for it. Had to pay shipping return. Bought from them because they had great prices... but you get what you paid for. Not a great service.

Ok there is something seriously dodgy going on fragrancex perfume.com perfume-worldwide and a few others are all the same company. Does anyone know how I go about reporting this company as they are scamming a lot of people

BUYER BEWARE! Placed an order on 09/27/25 - received confirmation email on 09/28/15 that the order had shipped. However when I checked the FedEx website there was only a label created and no actual pick up order had been placed. It's now 12/20/15 and I still have not received my order! I have called countless times, no one answers the phone. I have also left countless messages and no call has ever been returned. I believe this is a fraudulent company! I will be contacting my bank and the appropriate authorities to file complaints! Save your money and time, buy elsewhere! BUYER BEWARE!

Warning! Never do business with PERFUME WORLDWIDE. They send you defective product. Tell you to send it back for a replacement. After the product is received by them they deny receiving it. They will do any thing in their power to scam you. They are run by thieves... They should be shutdown and prosecuted.

I ordered perfume for my mother on Thursday for a Mother's Day gift through Amazon. I am a prime member and I even paid extra money to make sure it got here by Saturday! Not telling me that second day shipping is 2 working days! They said it would be here on Saturday. I asked for a refund of my shipping costs and they said flat out NO! I would have never bought this knowing it would not be here by Mother's Day. As a prime member it would have been free to have it delivered on Monday! Why would I pay if I was told that it would be here Monday. It's free shipping through prime! I will never order again from this company. That want nothing to do with my return! Misleading company! Think twice before buying from here!

I ordered hair products from Perfume-Worldwide.com in early January, 2010. My credit card was billed for the products right away. In February, I had to call them when I had still not received the products. They told me they shipped the products out in January but UPS returned them as damaged. I asked why they did not inform me or send out a new set of products and they had no answer other than to say, they will ship them out again. I finally received the products in late February but did not try to use them until early March. Each of the 3 product sprays did not work. They may have sent me the original damaged products. When I called them, they told me they have a 20 day returns policy and they could not accept the products back. The woman who I spoke with was extremely rude. I will accept this as a lesson learned and never will I order from this company again. I hope others learn from my experience.

I placed an order almost two weeks ago so that I was sure it would come before Christmas. I ordered through pricefalls.com. Today is Christmas and I still have not received my order. When I go on the Pricefalls website it says that the order has been delivered, but this is obviously not the case, because when I type the tracking number in on USPS.com there is no activity other than a notification that the post office had received shipping information regarding the order. That was on the 15th (10 days ago).

Real rating = ZERO
Never wrote a review in my life, but I am so frustrated that I need to. PWW sent the product to the wrong address. I have been cc'd on tons of emails to solve the issue. Bottom line: had to call the delivery company on my own and after a month I am waiting for PWW to run an "investigation". This company is a total joke! Not sure I will ever receive my money back...

Terrrible Terrible Terrible.

Purchased 3 bottles of cologne. They charged the credit card within minutes. Never email an invoice. Next day sent an email saying credit card information was wrong (after they had already charged it) and they needed to verify it. They promised it was being shipped that day. 20 days later, still no package, So i called multiple times and was put on hold or hung up on multiple times. Until finally I got a woman who told me that my package had been lost by UPS. I asked for the tracking number, I called UPS and they had no record of this tracking number. This website is a complete scam.

Ordered from them 5 bottles of eye makeup remover. They charged my account. Sent me an email asking to verify and then sent email that they shipped the order. Three days later I called and they said they did not have stock. I asked why did they charge me when they did not have stock and why they did it. The response was " this is our system"- Terrible customer service Now i must wait for reimbursement for something they never had!

Worldwide Perfume Oil use to be good but today it's terrible! It's been a month and I still have not received my paid order. I called and the woman that owns it said they had been closed and that she did not have any workers and that she was closed because she was in the hospital. She told me just to cancel my paid order online. She told me to call back tomorrow cause she was supposed to get some help. If you don't want to lose your money and go through the headache of trying to get your money back then avoid Worldwide Perfume Oil.

Very disturbing. After 10 plus years of shopping on www.perfumeworldwide.com I received some fake product. I returned the order and they had the audacity to take a 20% restock fee. I just got off the phone after a very unpleasant conversation with a manager that tried to tell me some bull$#*!. Needless to say I am getting a full refund and they have just lost a good customer.

I made an order for 81.57 USD. They didn't ship my order to me and didn't even say anything to me about it! I've got this information only after 1.5 months because they didn't answer all the time. After everything they refunded me only 25.19 USD. Now perfume-worldwide.com is ignoring me asking them to refund my 56.38 USD. KEEP YOUR MONEY FROM THIS SHOP!

Thanks for giving this information, i think you are a real human being who wants no body get loss from them. But I got experience which is totally opposite to it. On Christmas I ordered for Balmain Cologne from Overstockperfume.com, here I got the price of cologne is much lower than other, it was only $16.50 for 3.4OZ. I think it was the best deal for me from this site. I am giving advise to all of friends if you wants to buy good things in lower rate then you must also go for it.

It took them 2 weeks to send order, I chat with them on a phone 2 times mention I'm moving out in one week, if I'm not getting the order withing 3 weeks they must cancel.
But they send it any way after 3 weeks. Package is lost.

I recently purchased a 3.3oz bottle of Oscar De La Renta from Perfume Worldwide.com and what I ordered was a 3.3oz bottle of Oscar De La Renta, what I received was a bottle that was only 1/3 full of perfume it was "pee" yellow and smelled terrible so clearly it was not authentic product, I have purchased Oscar for years so I know what is looks like and smells like not to mention I had a almost empty bottle of department store product right there to compare it to. Even the bottle itself had flaws in it's construction. :/ After numerous attempts to rectify the unfortunate situation via email and live chats, which I literally spent over an hour on doing more waiting than problem solving. Only to find that the only help they offered was I could return it to them with a 20$ restocking fee. ;) Be aware! The products are NOT as their site "claims" authentic products. Nor do they stand behind their product.

Today is April 14. On March 3rd, I placed my order. I still have not received it. I have sent 2 emails to the company. Neither one got a response. I have tried calling them and no one answers. The voicemail is full. I will never order from this company again! I gave them 1 star only because I had to!

The worst shopping experience I have ever had.
They shipped a wrong size item(I ordered 33oz, then shipped 8oz) and said it's not their fault, it's the website's fault. They won't pay any return fee and told me that it's my responsibility. My responsibility for what? For the wrong size item? For the return shipping fee? Am I gonna pay for their fault? Absolutely not!

The customer service is even much worse than the shopping experience. The person who treat me really bad with her rude attitudes takes charge of the all website. I want to talk to her manager, and she told me she is the manager. So even I really unsatisfied, I have no person to complain.

Be careful for this website!

I called to order a cologne that was hard to find. This was a discontinued cologne that was remade with a different formula, and I was looking for the original item. The picture on the site showed the cologne I wanted, and I called to verify this was true. I was told that they had the cologne, but in limited supply. I ordered 10 bottles. A few days later, I checked back on their site, and the picture of the original item was taken down, and replaced by the new item.
The item I received was the NEW item - not the one I wanted, or verified.
I WISH I would have read these reviews first!

Let's see how hard it is to get my money back.

They are located in Long Island, and the number to call to file a complaint is *******633 M-Sat 10am-5pm

First time order. 3.4 oz Miss Dior last Monday and got it on Wednesday. Nice perfume and the price is the lowest I can find online, plus they gave me discount! Will shop again.

I ordered ONE bottle of my cologne. They sent me THREE bottles. I called... spoke with ALEX... who said I must pay for the return shipment of the TWO... and ALSO A 20% RESTOCK FEE. He then let me talk to a supposed lady supervisor... CLORIUS... I believe. Alex finally said they would send me a free return label... but I would have to pay a 20% restock. CLORIUS disagreed... as they were debating... among themselves... they hung up on me. I called back (extremely perturbed) and got to ALEX again... who said "I'm sorry"... etc. I said I would like to speak to the manager. He said this Clorius was the manager. I said I would like to speak to the OWNER. He said that is also HER? I feel they are very AMBITIOUS... or... TOTALLY FULL OF B. S. They surely lost THIS customer... and WILL GET "Z E R O" recommendation to ANYONE... AND EVERYONE I KNOW!