Perricone MD has a rating of 1.5 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Perricone MD most frequently mention customer service, and credit card problems. Perricone MD ranks 187th among Anti Aging sites.
I was never the type to spend over $100 on skin care products but my skin was lacking in luster and just not looking as youthful as I felt it should considering that I am in my early 30's. I decided to do some research to find an all in one anti-aging product and discovered Cold Plasma by Perricone MD. In a word: WOW. It claimed to treat the 10 visible signs of again and did it ever! I LOVE this product - it is worth every cent!
My original order was delayed due to an incorrect zip code, which when I called 2 weeks later to find out where my order was, I was told the zip code issue was fixed and my order would take another 2 weeks to go all the way back to NJ and re-ship. 2 week later still no product and it was just arriving on the east coast at the warehouse again this week. I would further have to cancel the order and re-create my entire order myself - no customer service, just "sorry". My order and products were substantial and I don't need them that bad if a company can't do better than that with their customers. I don't recommend if you need their product right away, it seems they use the slowest methods possible to get them to people. And their customer service is even slower.
My original order was delayed due to an incorrect zip code, which when I called 2 weeks later to find out where my order was, I was told the zip code issue was fixed and my order would take another 2 weeks to go all the way back to NJ and re-ship. 2 week later still no product and it was just arriving on the east coast at the warehouse again this week. I would further have to cancel the order and re-create my entire order myself - no customer service, just "sorry". My order and products were substantial and I don't need them that bad if a company can't do better than that with their customers. I don't recommend if you need their product right away, it seems they use the slowest methods possible to get them to people. And their customer service is even slower.
Products used:
none - cancelled order
This product did not work at all. And try to get a refund because they will rip you off. I purchased 200 dollars worth and after 17 tries, two months of battle, and finally going through my credit card with a complaint, I was given back just a portion of the purchase. STAY AWAY!
Tip for consumers:
This is a horrible product with even worse customer service.
Products used:
None of the products
This product is a very poor quality. While they claim it is a wrinkle remover in fact it dried my skin badly and made more wrinkles to appear. On top of that after I purchased a sample for $40 I was automatically signed up for auto delivery. I called the customer service and they stopped further deliveries but didn't give me the option to return their product. So now I am stuck with $173 of useless junk.
I've used Perricone products for over 15 years; overall I believe they are quite good and my skin improved while using; tone and texture. However I just opened a jar of brand new rejuvenating moisturizer and there is a huge hole showing how much product is actually NOT in the jar. For the price; it's really upsetting. How many new items do not contain the actual amount of product they're supposed to?
Products used:
Multiple
I purchased the Perricone MD Cold Plasma Plus Sub-D/Neck. It had an unpleasant scent, but after 3 weeks of using the cream the scent increased to a disgusting toxic like smell. I do not know what this product has in it to make it go bad, but it is pretty scary. Please read all reviews. This was almost $100 down the drain, but my health is more important to me.
I am a new Perricone MD customer. I placed my first order and if you order over a certain amount you get a nice travel bag with some sample products. The problem - they sent me what appears to be someone's return. The product had been opened and had makeup smeared on it, the bottom of the bag had two stains in it - one being from the persons makeup. I reached out to Perricone and it's been a week of BS - they were going to replace the bag and items, they sold out of it so they are giving me something bigger, what they want to send is $100 less in value with less product than what I was supposed to get. Good luck with this company - the shipping took forever and while I really liked the products I purchased sort of grossed out with them sending me someone's return and then having zero consistent customer service to resolve the matter. Avoid them...
Tip for consumers:
Horrible overall experience despite liking the products that weren't sent used
The products are of average quality. The green bottle I like best. Bottles are filled a little more than half. The subscription cost per month is well hidden, with no informing email whatsoever. I did not know the amount until they charged me $285 in my PayPal account. When I saw it, it was too late to cancel the charge.
Products used:
cosmetics
Perricone products gave me a rash. I'm not mad at the product, I'm mad at customer service. When I received my products they said if you need to return the product that there would be no questions asked. This is what they said to me... we need a picture of your rash and the batch number of each product and the expiration date plus the date you ordered. Who has time for that? I'm not very happy I lost my money and I can't use or return. So think before you order from them.
Product dried out skin and caused dry flaky spots. Company doesn't honor money back guarantee. Gave me one fake excuse after another. Asked me for lot#s then later told they couldn't find my order!
Update: I posted a review on product website but just received an email from Guthy-Renker telling me they couldn't post my review! Obviously they will only post positive reviews!
Tip for consumers:
That the company is a scam and they will steal your money
Products used:
I tried the face, eye and neck creams but didn't continue to use any of them
I could not use the product after giving it a sincere try. The "automatic" shipment kicked in and had already been mailed by the time I called them to return the unused portion of the product. They said "no problem" just return that unopened and we will refund your money. I did and they are telling me i have a $9.67 credit to purchase more product (that I cannot use). First the Automatic shipping was unclear and second they did NOT live up to their promise. The product made me turn red and itch. Wish I would have taken pictures but it's too late now. This company is a scammer. Don't do business with them. They DO NOT respond to any of my emails either. Pretty much said "too bad".
Tip for consumers:
Buyer beware. When you purchase they set you up for automatic renewal.
Products used:
Cold Plasma Sub D
I have been trying to cancel my subscription for months! Email addresses don't exist and can't get through to anyone on the phone. It's expensive and doesn't work. Any company who makes it impossible to cancel are crooks. Do not waste your time or money on this corrupt company.
When you buy direct from Perricone MD it is almost impossible to get a refund. The Lifting Serum caused a bad skin reaction on my face. I contacted Perricone from my logged in account, requesting a refund. The reply asked me several questions and wanted an uploaded photo. I did what they asked. They gave me a run around about how they were reporting the problem and never got back to me. Almost any store would refund your money without questions if you had a bad skin reaction. If you want a supplier that stands behind their product, do not buy on this site.
Tip for consumers:
If you like Perricone products, buy from a retail outlet that stands behind the product.
Products used:
Lifting Serum
The company charged my account twice after it has been inactivated and yesterday sent me notification of upcoming transaction from my bank account.
For two months I'm trying to clarify the situation and get my money back. I contacted their customer service by phone and via email but my issue is still not solved. Perricone MD customer service is absolutely useless and disappointing.
This is the worst company ever. Purchase their products for my wife's birthday. Shipment finally arrived without any shipping slip and missing product. Contacted them asking them where the missing product was and their reply was oops, we forgot to pack everything. Promised to ship replacement product. Never arrived. Contacted again, oops, we forgot to send it but no worries we are now sold out. Sorry, we will give you a partial refund but that's it. I told them that was unacceptable and they didn't care. Asked for the issue to be escalated up but never heard anything. So, buy at your own risk and hope you never have a problem because if you do they won't do anything.
Tip for consumers:
Stay away from this site.
Products used:
Didn't receive product ordered.
I tried 2 of these products and used them daily for 12 months.I took a photo once per month to document the change IF ANY. My conclusion is that. It did not do anything for me and
These products are very costly. If I could talk to dr p
Perricone I would ask, why do you dye your hair. Hair Dye is a chemical solution that u always talk negative about.
It's like giving money away, but not for the poor... Ordered directly from PMD website. Goods priced over 200$ - they posted with no tracking number, nothing. All got lost, for some reason my order was dispatched in separate items... Asked for replacement. Waited another month. Nothing... "Oh yes", they said, " we cannot replace cos some items are out f stock"... I was told to be given a refund- nothing... No money, no items just a sour taste of perricone. Do not buy from them! Paulas Choice! Now that's the company with proper customer care!
The product caused me to breakout within24 hours I am a women in my late 50s and have not broken out for decades. I followed the process sending an e mail through the site and photo. The chat option is never available. So much for satisfaction guaranteed. Very disappointed. I loved their lipstick. Still no one responding even weeks later to resolve
Buyer beware!
This product was my first absolute necessity in my morning make-up routine. I loved the perfect tinting it gave and the shine that made my face look healthy. The last jar I purchased directly from Perricone does not have a tint. Very disappointed that the tinting is not consistent.
I was never the type to spend over $100 on skin care products but my skin was lacking in luster and just not looking as youthful as I felt it should considering that I am in my early 30's. I decided to do some research to find an all in one anti-aging product and discovered Cold Plasma by Perricone MD. In a word: WOW. It claimed to treat the 10 visible signs of again and did it ever! I LOVE this product - it is worth every cent!
I like the Perricone MD moisturizer and neck cream; however, if you order their promotion, they then start sending you the product automatically. I called to cancel getting the product and it took me almost an hour to get a cancellation confirmation. They offered me discounts to try to keep me on as a customer! I finally told them bluntly that I am canceling now. If you send me any other products, I will not pay for them! It was then thst I got a cancellation confirmation number.
Products used:
Cold Plasma Plus + Neck & Chest Cream and
Face Finishing & Firming Moisturizer
It would have been helpful knowing that you cannot order only when needed, but you have to subscribe to their sending the product every few weeks/months.
I received a very negative reaction from "Hight Potency Classics Face Finishing & Firming Tinted Moisturizer Broad Spectrum SPF 30". My skin (at 44 years old) broke out terribly and lasted for over 3 days. I requested a return less than a week after receiving the delivery direct from their website and they've been giving me the run-around for more than a week now. The latest request was a 4 page document I was asked to complete. I will never again buy from this company and I strongly advise others to stay far, far away.
This company is a scam. I ordered in March what I thought was a one time order for $74.50. I kept seeing charges on my account each month. When I contacted their customer service department, I was told that the $74.50 was the first installment and the other two charges were 'installment' payments. After receiving a second shipment, I requested a cancellation. They said I could send the shipment back and would be reimbursed and the account cancelled. Fingers crossed that they will honor that statement. I'll update my review if they do not.
No, no, no. Products are ok, smell is horrible. Wouldn't reuse. Biggest issue is it is a subscription service managed by Guthy Renker, so got charged almost $300 for the next shipment. Didn't know it was coming as I didn't read the fine print and it showed up. Never again. I have to pay to mail it back. And then 2 weeks later I get a refund. Willing to bet I have to call again to get the refund as he recommended "keep the tracking just in case". Yeah - you bet I will.
Bought: High Potency Hyaluronic Intensive Hydrating Serum, Face Finishing Firmness Moisturizer + Cold Plasma Sub-D
Used: 2 months
Results: No visible change
Other: *Products do not layer well. *They pill and sluff-
*Tried moistening face before applying, used even smaller amts of product with same results.
All 3 products were highly scented and eventually irritated my skin.
Price: Not cost effective for repeat purchase
Summary: Once again a Dr selling snake oil at exorbitant prices.
Tip for consumers:
That products were highly scented
Products used:
Cold Plasma Sub-D, High Potency Face Finishing & Firming Moisturizer, High Potency Hyaluronic Intensive Hydrating Serum
Not impressed with your new plastic jars & the way they are sealed. For a product that is $$$$ cheap jar.
Perricone MD is the global leader in anti-aging skincare, with all products based on Dr. Nicholas Perricone's years of groundbreaking research and multiple patents.
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